Fenix Hotel Machupicchu

Hotels
8.1 (1186 reviews)
Calle Wiracocha 202 , Machu Picchu , pe

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly service
Good location
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
7.1
Inconsistent cleanliness noted, particularly with breakfast area mentioned as being wet.
Service
8.9
Staff received high praise for their friendliness and helpfulness.
Location
8.6
Positive feedback on location being close to main streets and quieter than tourist areas.
Room Quality
8.1
Rooms described as comfortable with good amenities, but concerns over noise in some instances.
Amenities
7.6
Mixed reviews on available amenities, specifically breakfast variety mentioned as lacking.
Value for Money
8.3
General perception of good value, but concerns over additional charges for payment methods.
Food and Beverage
7.6
Breakfast options were functional but limited in terms of variety.
Overall Experience
8.6
Overall, users expressed satisfaction with their stay despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 02:25

Property Description

Convenient Location

Located just a 3-minute walk from the main square in Aguas Calientes, Fenix Hotel Machupicchu offers easy access to popular attractions and amenities such as thermal springs within a 10-minute walk.

Modern Amenities

Each room at Fenix Hotel Machupicchu features flat-screen TVs, minibars, and private bathrooms with complimentary toiletries, ensuring a comfortable stay for guests.

Helpful Services

Guests can take advantage of the internet access on computers, luggage storage facilities, and round-the-clock assistance from the friendly staff at the 24-hour front desk.

To book your stay at Fenix Hotel Machupicchu and enjoy these fantastic amenities, visit our website now!

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.

Please note that if you choose to make the payment using a debit/credit card at the property, there will be an extra 5% charge. Payments in cash will not have this increase.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.1
Based on 1186 reviews
Cleanliness: 7.1
Service: 8.9
Location: 8.6
Room Quality: 8.1
Amenities: 7.6
Value for Money: 8.3
Food and Beverage: 7.6
Overall Experience: 8.6
A
Athanasios • solo_traveller • es
1
2026-08-15 • via Nuitee
L
Laura • solo_traveller • gb
8
Comfy after a busy day at Machu Picchu
Pros:

Good location, very clean, comfy beds. Had everything we needed for a short stay whilst visiting Machu Picchu. Breakfast included was a bonus.

Cons:

Some street noise at night but nothing that couldn't be fixed with ear plugs.

2026-08-14 • via Nuitee
P
Prado • family_with_children • br
8
2026-08-14 • via Nuitee
A
Auxiliadora • couple • br
10
2026-08-13 • via Nuitee
H
Horta Barreiro • solo_traveller • co
8
Pros:

Tiene muy buena ubicación

Cons:

No hay mucho personal para atender tu visita, realmente nos cambiaron de hotel porque el principal estaba lleno.

2026-08-13 • via Nuitee
M
Marcos • solo_traveller • br
10
Pros:

De tudo, a preocupação com o hóspede em ir buscar na estação, local para guardar as molas após saída.

Cons:

Tudo ok

2026-08-12 • via Nuitee
C
Cyril • couple • fr
7
Pros:

La localisation ( plein centre ville et très proche du départ des bus pour le Machu Pichu)
La literie de très bonne qualité
Le petit déjeuner des 5h du matin

2026-08-12 • via Nuitee
R
Rafael • couple • es
8
2026-08-11 • via Nuitee
M
Marcelo • extended_group • br
9
2026-08-10 • via Nuitee
K
Kevin • solo_traveller • fr
5
2026-08-10 • via Nuitee
M
Manuel • solo_traveller • cl
7
Pros:

Las instalaciones y el personal... Muy amables y dispuestos.

Cons:

El Internet y la televisión... Nula no funciona para nada!!!

2026-08-10 • via Nuitee
A
Ale • family_with_children • co
4
Malísimo
Pros:

No me gustó nadie del hotel

Cons:

La atención malísima , el desayuno horrible , en la habitación había fuga de agua , la cobija horrible

2026-08-10 • via Nuitee
A
Alberto • solo_traveller • it
7
Fermata necessaria per vedere Machu Picchu
Pros:

Abbastanza centrale e vicina alla fermata bus e alla stazione treni. Sono stati gentili in reception a farli stare nella hall quando, dopo il check out, si è verificato un incendio lungo la ferrovia che mi ha costretto ad attendere un treno sostitutivo.

Cons:

Poco pulita, le persone che effettuano le pulizie lo fanno ascoltando musica a tutto volume, sia al mattino presto che nell’ora della siesta. Non lo trovo rispettoso dei clienti.

2026-08-09 • via Nuitee
U
Usoa • solo_traveller • es
8
Pros:

Está muy bien situado, el personal es muy amable y la habitación está bien. Tienen sitio para dejar el equipaje, si lo necesitas. El desayuno también bien.

Cons:

Nada, todo bien.

2026-08-09 • via Nuitee
D
Dominic • family_with_children • gb
3
Poorly maintained hotel where sleep is impossible.
Pros:

Nothing.

Cons:

Mould in bathrooms, painfully noisy. General poor state of upkeep. Poor internet connection. Breakfast service ran out of food at 7.45am.

2026-08-07 • via Nuitee
S
susanna • family_with_children • au
6
Simple hotel with a good breakfast but overpriced
Pros:

Very confy bed, big and generous buffet breakfast, TV in the room, clean and in the centre of the town. Kind staff.

Cons:

Overpriced like almost all the hotels in Agua caliente.. they charged us more that what was in booking.. Our room was exactly under the kitchen and was really noisy in the early morning. Reception almost all the time unattended.

2026-08-07 • via Nuitee
R
Richard • solo_traveller • br
10
Pros:

Excelente localização. O funcionário entrou em contato no dia do check-in informando que iria nos esperar na estação. Apesar de ser muito perto, ficamos surpresos com essa gentileza.

Cons:

A água do box escapa e molha o quarto.

2026-08-06 • via Nuitee
K
Kara • family_with_children • us
8
2026-08-05 • via Nuitee
D
DAVID • solo_traveller • fr
5
Pros:

La literie
La proposition de venir prendre nos bagages à la gare de train pour nous permettre de nous rendre directement au Machu Picchu.

Cons:

Est-ce normal de me contacter avant l'arrivée via WhatsApp ?
La personne ayant effectué le check in a couvert la porte de notre chambre de nuit.

2026-08-05 • via Nuitee
M
Miriam • couple • es
10
2026-08-05 • via Nuitee