Fenix Hotel Machupicchu

Hotels
8.1 (1108 reviews)
Calle Wiracocha 202 , Machu Picchu , pe

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly service
Good location
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
7.1
Inconsistent cleanliness noted, particularly with breakfast area mentioned as being wet.
Service
8.9
Staff received high praise for their friendliness and helpfulness.
Location
8.6
Positive feedback on location being close to main streets and quieter than tourist areas.
Room Quality
8.1
Rooms described as comfortable with good amenities, but concerns over noise in some instances.
Amenities
7.6
Mixed reviews on available amenities, specifically breakfast variety mentioned as lacking.
Value for Money
8.3
General perception of good value, but concerns over additional charges for payment methods.
Food and Beverage
7.6
Breakfast options were functional but limited in terms of variety.
Overall Experience
8.6
Overall, users expressed satisfaction with their stay despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 02:25

Property Description

Convenient Location

Located just a 3-minute walk from the main square in Aguas Calientes, Fenix Hotel Machupicchu offers easy access to popular attractions and amenities such as thermal springs within a 10-minute walk.

Modern Amenities

Each room at Fenix Hotel Machupicchu features flat-screen TVs, minibars, and private bathrooms with complimentary toiletries, ensuring a comfortable stay for guests.

Helpful Services

Guests can take advantage of the internet access on computers, luggage storage facilities, and round-the-clock assistance from the friendly staff at the 24-hour front desk.

To book your stay at Fenix Hotel Machupicchu and enjoy these fantastic amenities, visit our website now!

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.

Please note that if you choose to make the payment using a debit/credit card at the property, there will be an extra 5% charge. Payments in cash will not have this increase.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 8 years old stay for free when using an existing bed.
    Children from 9 years old to 17 years old stay for US$5 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 1108 reviews
Cleanliness: 7.1
Service: 8.9
Location: 8.6
Room Quality: 8.1
Amenities: 7.6
Value for Money: 8.3
Food and Beverage: 7.6
Overall Experience: 8.6
B
Bastien • couple • fr
7
Bien pour une nuit ou deux max.
Pros:

Localisation. Petit déjeuner copieux. Literie ok.

Cons:

Pas de possibilité de se faire à manger. Propreté des chambres et des équipements. Vetuseté des draps et des serviettes, ainsi que de la salle de bain.

2026-06-20 • via Nuitee
K
Klaudia • couple • pl
6
2026-06-19 • via Nuitee
C
Carlos • solo_traveller • pe
10
Pros:

The staff and service

Cons:

No comments

2026-06-19 • via Nuitee
H
Hannes • solo_traveller • at
9
Gutes Hotel in Aguas Calientes
Pros:

Gute Unterkunft im äußerst touristischen Aguas Calientes. Hübsches Zimmer: nicht allzu groß, aber nett eingerichtet. Das Frühstück war in Ordnung.

Cons:

Hinterhofzimmerausblick. Stört aber nicht bei einer raschen Übernachtung.

2026-06-18 • via Nuitee
A
Ami • solo_traveller • il
6
2026-06-18 • via Nuitee
M
MARIEL • couple • es
10
Pros:

Muy atento el personal y los cuartos están bien

2026-06-16 • via Nuitee
V
Vaibhav • family_with_children • ca
8
Overall a good stay altogether
Pros:

Location

Cons:

Very Basic Facilities

2026-06-16 • via Nuitee
G
Gonzalo • extended_group • cl
7
2026-06-16 • via Nuitee
M
Maria • solo_traveller • pt
4
Cons:

Alarme de incêndio tocou a meio da noite. Não estava ninguém na recepção e o telemóvel estava no balcão. Um pesadelo. Por outro lado, nas mensagens que troquei pensava que me iam reservar um guia para Machipichu à chegada. Afinal não estava nada tratado e tive de ir para a rua cansada tentar encontrar um guia.

2026-06-16 • via Nuitee
J
Jill • solo_traveller • gb
6
Pros:

Location and convenience

Cons:

No hot water one morning and huge room but no door to bathroom

2026-06-15 • via Nuitee
E
Erika • extended_group • us
10
It’s a nice place clean and comfy
Pros:

I love it 😻

Cons:

It was good everything

2026-06-15 • via Nuitee
S
SANDRA • solo_traveller • es
7
2026-06-15 • via Nuitee
I
Ilia • family_with_children • il
9
2026-06-15 • via Nuitee
A
Aydincan • couple • ae
10
2026-06-14 • via Nuitee
A
Ana • solo_traveller • pe
7
Pros:

Nos fueron a recoger caminando porque llegamos tarde. Nos ayudaron a cargar el equipaje. Muy amables.

Cons:

Se fue la luz, pero es algo inusual.

2026-06-14 • via Nuitee
G
Gabriela • couple • br
8
Muito boa a localização
Pros:

O café da manhã, com inicio às 5h foi o que mais impressionou. Haviamos marcado para ir a Machu Picchu no primeiro horário e estavamos nos preparando para tomar café num dos bares próximos ao local de embarque. Foi muito bom poder tomar o café da manhã no hotel e sairmos prontos para nossa aventura.

2026-06-12 • via Nuitee
T
Turtsevich • couple • gb
5
Good location but worn hotel
Pros:

The hotel is in a convenient location, close to the buses for Machu Picchu, which makes it a practical choice for visitors. The breakfasts were also satisfactory and provided a good start to the day.

However, the hotel and the rooms are very outdated and would benefit from a complete refurbishment. The bathrooms are particularly old, and many of the facilities appear worn and in need of modernisation. While the location is good, the overall condition of the property did not meet my expectations.

Cons:

Written above

2026-06-09 • via Nuitee
C
camille • couple • fr
8
2026-06-09 • via Nuitee
M
Masami • solo_traveller • jp
10
Pros:

バスタブがありました。長時間のフライトや移動で疲れが溜まっていたのでお湯を溜めて温まることが出来ました。
朝食はパンも今回の旅で食べたパンの中で一番美味しかったんじゃないでしょうか。
駅やマチュピチュ行きのバス停からも近く便利でした。

Cons:

ベットサイドの照明の差し込みが折れてしまっていて使えなかった。室内灯を消すと真っ暗なので少し不便でした。

2026-06-08 • via Nuitee
G
Goodman • family_with_children • us
7
Adequate for the price paid.
Pros:

Good central location, rooms were a bit small and bathroom was tiny. Definitely a hotel for sleeping before going out into the town, not a destination hotel.

2026-06-08 • via Nuitee