NaturaLodge Machu Picchu

Hotels
8.3 (162 reviews)
Pasaje Huascar N°103 , Machu Picchu , pe

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Terrace
Family rooms
Laundry
Luggage storage
Airport shuttle
Tour desk
Currency exchange
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Clean rooms and lobby
Excellent location near bus/train and tourist center
Comfortable beds
Breakfast available early / generally complete
Lovely terrace views; luggage storage available
Cons:
Very poor sound insulation — noise from rooftop and slamming doors
Steep, often wet/slippery external stairs (difficult for luggage/people)
Rooms can be cold and damp with poor ventilation
Inconsistent breakfast quality; some guests found it limited or not fresh
Stained towels and occasional maintenance/room condition issues
Windows/insulation problems causing cold or light entering rooms early

Categories

Cleanliness
8.6
Generally praised as clean (rooms, lobby) by multiple guests, though isolated issues reported (stained towels, one report of rooms not looking fresh).
Service
9.2
Consistently noted as attentive, friendly and helpful (reception prepared early breakfasts, staff praised); one report of an aggressive manager is an exception.
Location
9.3
Very good location repeatedly mentioned — close to bus/train station and main tourist areas, easy access to attractions.
Room Quality
7.1
Mixed: comfortable beds and some strong showers reported, but frequent complaints about poor sound insulation, internal windows, cold/damp rooms and variable shower pressure; upper floors and rooftop noise problematic.
Amenities
8
Basic amenities noted (breakfast service, luggage storage, terrace views); no extensive amenity complaints but limited offerings flagged by some guests.
Value for Money
7.6
Mixed perceptions: several guests felt stay was recommended and good value, while others reported feeling overcharged for poor conditions (one strong negative experience).
Food and Beverage
8
Breakfast reviews vary: some describe the buffet as complete/excellent, others call it limited or not fresh; overall uneven but generally acceptable for many guests.
Overall Experience
8.6
Most guests recommend the lodge for location, cleanliness and service, but notable negatives (noise, stairs, occasional maintenance/cleanliness issues) produce a mixed set of experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-21 09:15

Property Description

Scenic Retreat in Machu Picchu

Spectacular Views: Nestled just steps away from Wiñaywayna Park and Manuel Chavez Ballon Museum, NaturaLodge Machu Picchu offers rooms with stunning city views.

Modern Comforts: Each room is equipped with a flat-screen TV, private bathroom with free toiletries, and free WiFi for your convenience and entertainment.

Delicious Dining: Start your day with a delicious continental or American breakfast available daily at the hotel.

Ready to experience the beauty of Machu Picchu? Book your stay at NaturaLodge Machu Picchu for a memorable and comfortable retreat.

Important information:

Payments made by card are subject to extra amounts due to the transaction fee. This can vary around %5
To access the accommodations, it is via 60 steps from the main square.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.3
Based on 162 reviews
Cleanliness: 8.6
Service: 9.2
Location: 9.3
Room Quality: 7.1
Amenities: 8
Value for Money: 7.6
Food and Beverage: 8
Overall Experience: 8.6
G
Giovanni couple br
10
Muy bueno!
Pros:

Muy organizado, limpio, cómodo y con personal atento.

Cons:

Hay una escalinata para llegar al hotel.

2026-07-16 via Nuitee
S
Stephany family_with_children co
8
Recomendado!
Pros:

Recomendado! Las fotos son cumplen con la expectativa de la realidad, el personal es muy amable y el buffet del desayuno es completo. Como recomendación, lleven ropa abrigada, ya que en el hotel suele hacer bastante frío en la noche

Cons:

La ventana tenía el vidrio incompleto, por lo que hace mucho frío en la noche

2026-07-14 via Nuitee
C
Czapska solo_traveller pl
9
Nice place to stay
Pros:

Nice and clean room. Helpfull stuff. Breakfast from 5.00 a.m.

2026-07-13 via Nuitee
M
María Yolanda couple co
9
Pros:

Nos encantó hospedarnos en Natural Lodge. La ubicación es excelente, muy cerca de la estación de buses y de todos los lugares de interés, lo que hizo muy fácil movernos. El personal fue muy amable y, como salíamos temprano para nuestra excursión, nos prepararon el desayuno antes del horario habitual. Sin duda, una excelente atención. ¡Totalmente recomendado!

Cons:

Todo bien

2026-07-07 via Nuitee
F
Felipe solo_traveller cl
6
Pros:

Lo mejor fue la atención en recepción, la limpieza de la habitación, y la cama.

Cons:

Mejorar el desayuno. el aislamiento de sonido de la piezas y ventana del baño.

2026-07-01 via Nuitee
D
Deborah solo_traveller au
7
Pros:

Comfortable bed and lovely staff.

2026-06-28 via Nuitee
B
Bern M. solo_traveller ae
7
Pros:

location is near the tourism center, bus and train station. the property is very clean and well-maintained.

Cons:

there's totally no sound insulation, so doors being slammed could be intolerable and might wake you up. if you are gonna stay below the roof level where the dining area is, noise of all the furniture being moved could be heard so loudly.

2026-06-20 via Nuitee
S
Susan solo_traveller au
9
This is a great place to stay and I’d recommend it to anyone. The flight of stairs will be hard for tourists with suitca
Pros:

The hotel was lovely and clean. The beds were comfy and the staff were always friendly and helpful.

Cons:

The shower pressure was low, but at least the water was hot.

2026-06-18 via Nuitee
L
lorenzo solo_traveller fr
10
2026-06-10 via Nuitee
J
Jose Maria Esteban solo_traveller gb
3
Pros:

Spacious shower, with strong water pressure with hot water. They can store your luggage if needed if going on a trip even afger chexk out. The lobby was clean. The views from the terrace were lovely.

Cons:

1. You have to carry your luggage up very steep and often wet external staircase, with a slippery hand rail. Very dangerous.
2. The included breakfast has a poor, limited selection.
3. Stained towels.
4. Couldn't sleep at all as people partying on the rooftop from 10pm until 2:10am, they only stopped when we had to directly go up and tell them to keep it down.
5. No blackout curtains in any room so its hard to sleep past 5/6am.
6. My room on upper floor had only an internal window facing the inner staircase with the lights permanently switched on & as mentioned no blackout curtains so almost looked like daylight inside all nightlong.
7. Rooms cold and damp without good ventilation as bathooms have permanantly open windows.
Overall, not a comfortable stay in general, made worse by the fact that we had to climb machu picchu the next day very early. Absolutely terrible for the price, I wouldn't recommend.

2026-06-09 via Nuitee
G
Gokce couple nl
1
Cons:

Please stay away from there. We paid $90 for only one night and it was the worst experience ever. We could not sleep at all because of the security concerns. The lodge (you would call it a “shed”) is in a very bad shape, looks like an unfinished building. The pictures on the booking do not reflect the real condition of the rooms. The manager was quite aggressive and unprofessional. Lastly, the breakfast was awful. We could have even a bite as it seemed not fresh and clean.
Do not waste your money but more importantly your time staying in this awful “shed”.

2026-06-07 via Nuitee
H
Holguer solo_traveller ec
8
Pros:

La dueña muy atenta y amable

Cons:

Las gradas

2026-06-03 via Nuitee
V
Valerie couple fr
8
Très bon rapport qualité prix !
Pros:

Emplacement parfait, excellent petit déjeuner

Cons:

Il faut demander de passer faire la chambre.

2026-06-01 via Nuitee
A
Alemany solo_traveller ar
9
Volvería a Natural Lodge
Pros:

La atención de Guido y sra, la cordialidad y el estar siempre dispuestos a ayudar en cualquier imprevisto o necesidad que me surgiera, más allá de aspectos referidos al alojamiento.
Guardaron mi equipaje luego del check out, me invitaron con té mientras esperé mi horario de búsqueda del transfer.
La habitación estaba impecable, y cuentan con un desayunador en la terraza con una vista maravillosa.

Cons:

No depende del hotel exclusivamente, pero la escalera de acceso da una imagen poco agradable e insegura. Hay tachos, materiales de obra.
La vista a la ciudad de la habitacion del 1er piso, es la vista a las sogas con sábanas tendidas. Una pena.

2026-05-29 via Nuitee
J
Jeroen couple be
5
Better options available in this area.
Pros:

Location close to main square and restaurants.
Bed was comfortable.

Cons:

the room had a view on a roof which contained a lot of thrash and waste so it felt very dirty. They cheap’d out on a lot of things - soaps were all diluted with water. I had cold water during shower.

2026-05-25 via Nuitee
F
Fyldenat solo_traveller gb
10
Great stay
Pros:

Great location above the main square.
Good breakfast served early when we needed.
Great view from breakfast terrace.
Comfortable bed.
Good laundry service.
Helpful friendly staff.

Cons:

There are steps to property, but worth it for the view of the town and mountains.

2026-05-24 via Nuitee
S
Sergio couple br
7
Pros:

1. Afitreões extremamente agradáveis e solícitos.
2. Cama confortável.
3. TV tinha streamings, mas por algum moitvo não era possível acessar os canais e quando se conseguia havia somente em inglês, mesmo quando com cadastro próprio.
4. Internet instável.

Cons:

1. Não tinha frigobar.
2. Não tinha aquecedor (estava muito frio)
3. Fiquei trancado por 1h15 no banheiro por dano na fechadura (até chaveiro chegar).
4. Não há como uma pessoa com qualquer tipo de deficiência chegar ao hotel, que é extremamente íngreme e com uma escadaria muito alta para subir e descer.

2026-05-23 via Nuitee
D
David solo_traveller us
8
2026-05-19 via Nuitee
G
Giorgia solo_traveller mx
7
2026-05-16 via Nuitee
S
Spacetravel solo_traveller pt
6
Could be much better
Pros:

Good breakfast with a nice view.

Cons:

The windows don’t block out noise, and the curtains don’t block out light very well. So, unfortunately, rest is not something you’ll find at this hotel.

The hotel’s location on Google Maps is incorrect, so you’ll need to use the location from booking.com. It’s right in the center of the town of Machu Picchu, although you have to climb a bit

There are no bedside table lamps, so when you’re in bed relaxing, you either have to put up with the ceiling lights or turn on the bathroom light to get indirect lighting.

2026-05-16 via Nuitee