SO/ Uptown Dubai

Hotels
•
Accor
8.9 (26 reviews)
First Al Khail Street, Dubai , Dubai , AE
971-48208888

listing image 1
Show all photos

Facilities

Elevator
Conference space
Breakfast available (surcharge)
Nightclub
Porter/bellhop
Full-service spa
Meeting rooms
Smoke-free property
Grocery/convenience store
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Very clean / immaculate rooms
Excellent and attentive staff
Great room views
Nice pool and modern property
Good breakfast
Comfortable, well-maintained rooms
Cons:
Check-in / booking issues
Personal information breach reported
Hotel/area under construction
Slow breakfast service
Business center not available
Delayed baby cot setup / service lapses
Occasional room maintenance issues (e.g., door repair)

Categories

Cleanliness
9.5
Multiple guests described rooms and common areas as immaculately maintained and very clean; ‘immaculate’ and ‘very clean’ used repeatedly.
Service
9.2
Staff and hospitality are frequently praised (named staff like Laila, Emma, Sara, Tanmoy, Yaman); however there are notable service failures reported (slow check-in, delayed baby cot, unwanted room-service deliveries, and one or two booking/communication issues).
Location
8.4
Mixed sentiment: several guests note a good location and great views, while others point out the hotel is not very convenient for reaching central Dubai and that the area/hotel has ongoing construction.
Room Quality
9.3
Rooms are described as wonderful with great panoramic views and high-quality, modern decor; one report of a defective room door that required repair.
Amenities
8.3
Guests mention a nice pool and modern facilities, but some amenities are lacking (no business center reported) and construction on site affected the experience for some.
Value for Money
8.9
Standard quality for this hotel tier
Food and Beverage
9
Breakfast is frequently described as very good, though service can be slow; one instance of unwanted beverage delivery from room service was reported.
Overall Experience
8.6
Overall sentiment is strongly positive with many 'amazing' and 'would return' comments, but a few serious issues (privacy breach, check-in problems, construction) tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:31

Property Description

Luxurious Spa Services and Recreational Amenities
Indulge in massages, facials, and body treatments at the full-service spa. Enjoy a vibrant nightlife at the nightclub, unwind at the outdoor pool, or stay active at the 24-hour fitness center.

Dining and Entertainment Options
Savor delectable meals at 3 restaurants and a coffee shop/cafe. Relax with a drink at the 2 bars/lounges. Cooked-to-order breakfasts are available daily, providing a delicious start to your day.

Convenient Business and Event Facilities
Take advantage of the business center, 4 meeting rooms, and a conference center for your professional needs. With 10226 square feet of event space, this Art Deco hotel is perfect for hosting successful events.

To experience luxury and convenience in the heart of Dubai, book your stay at SO/ Uptown Dubai now!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Covid

    Property follows sanitization practices of COVID-19 Guidelines (WHO)

See all policies

Location

Guest Reviews

8.9
Based on 26 reviews
Cleanliness: 9.5
Service: 9.2
Location: 8.4
Room Quality: 9.3
Amenities: 8.3
Value for Money: 8.9
Food and Beverage: 9
Overall Experience: 8.6
D
Devika • friends
10
Pros:

Very clean, kind serviced and accommodating. Thank you!

2025-09-22 • via Nuitee
V
Verified traveler
10
Pros:

Great stay

2025-09-01 • via Nuitee
A
Abdulwahab • partner
10
Pros:

I will return for sure😍

2025-08-10 • via Nuitee
T
Thomas
10
Pros:

Stayed for three nights for business. Excellent service. Very good and clean place. Great view from the room. Amazing hospitality. I would come again.

2025-07-09 • via Nuitee
J
Jin Woo
10
Pros:

출장 여행에 딱입니다!

2025-06-01 • via Nuitee
N
Nirakar
10
Immaculate Stay at SO Uptown
Pros:

I had a fantastic stay at SO Uptown. From check in to check out, everything was smooth and professional. Every corner of the room and the common areas were immaculately maintained, which made the stay all the more comfortable and refreshing. Highly recommend this place for anyone looking for a premium worry-free stay. Will definitely be coming back!

2025-04-20 • via Nuitee
B
Beverlee • friends
10
Pros:

Great staff and lux property with nice pool

2025-03-21 • via Nuitee
V
Vidya • family
10
Pros:

Loved the staff, the service, the location, the ambiance, the views, the rooms. Highly recommend.

2025-03-04 • via Nuitee
R
rodolphe
10
Pros:

Nice hotel

2025-02-21 • via Nuitee
A
andy
10
Pros:

Great staff

2025-02-20 • via Nuitee
S
Sergiy
10
Pros:

Great hotel!

2025-01-22 • via Nuitee
N
Nils • family_with_children
6
Pros:

Die über Expedia erfolgte Buchung wurde vom Rezeptionisten nicht im System gefunden. Erst nach Rücksprache mit Expedia konnte eingecheckt werden. Check-In trotz langer Anreise mit Kleinkind wurde erst nach Rückfrage und nicht proaktiv beschleunigt.
Tür des Zimmers war defekt und musste im Laufe unseres Aufenthalt repariert werden.
Babybett wurde erst nach zweimaliger Aufforderung aufgestellt, obwohl bei der Buchung vermerkt.
Zimmerservice wollte Getränke liefern, obwohl wir keine Bestellung aufgegeben hatten.
Insgesamt aufgrund der geschilderten Umstände ein etwas ernüchternder Aufenthalt, obwohl die Einrichtung des Hotels sehr modern und geschmackvoll ist und das Frühstück sehr gut gewesen ist.

2025-01-08 • via Nuitee
A
Abdullah
10
Pros:

Great

2024-12-04 • via Nuitee
J
joanne
8
Pros:

good location

2024-11-05 • via Nuitee
N
NAHAR • family
4
Pros:

The hotel 5 stars but they dont have buisness center

2024-08-24 • via Nuitee
T
Tanya
4
Pros:

Zero stars as my personal information was shared with someone who is not employed by SO/ hotels.

2024-07-11 • via Nuitee
T
Tanya
4
Pros:

Zero stars as my personal information was shared with someone who is not employed by SO/

2024-07-11 • via Nuitee
A
Amer • family
10
Pros:

Amazing

2024-04-16 • via Nuitee
S
saleh • friends
10
Pros:

Everything was more than i though. The quality is their priority

2024-03-09 • via Nuitee
R
rafi • family
10
Pros:

We had a wonderful time here! The staff was absolutely incredible! They had the best hospitality and service. Truly an amazing hotel. Would recommend!

2024-02-24 • via Nuitee