JW Marriott Hotel Nairobi

Hotels
•
Marriott Hotels & Resorts
9.5 (397 reviews)
Chiromo Lane, Westlands , Nairobi , ke

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great service
Beautiful design
Comfortable rooms
Exceptional facilities
Cons:
High transport costs from the airport

Categories

Cleanliness
9.46
Rooms were spotless and beautifully designed.
Service
9.93
Exceptional service from warm and professional staff.
Location
9.47
Great location, part of the overall appeal.
Room Quality
9.92
Loved the rooms, very comfortable and well-designed.
Amenities
9.45
Great facilities including spa, gym, and conference area.
Value for Money
8.41
Transport costs to/from the airport were seen as over the top.
Food and Beverage
9.46
The breakfast and dining experience were very good.
Overall Experience
9.93
A warm, refreshing, and memorable escape in Nairobi.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:27

Property Description

Luxurious Accommodations
Experience unparalleled comfort in our air-conditioned rooms equipped with modern amenities and stunning city views.

Exceptional Dining Options
Indulge in a variety of culinary delights at our on-site restaurant offering a range of international cuisines, including Indian specialties.

Premium Facilities
Enjoy access to our year-round outdoor pool, fitness centre, sauna, and terrace to unwind and relax during your stay.

To book your stay at the JW Marriott Hotel Nairobi for a truly unforgettable experience, visit our website now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.5
Based on 397 reviews
Cleanliness: 9.46
Service: 9.93
Location: 9.47
Room Quality: 9.92
Amenities: 9.45
Value for Money: 8.41
Food and Beverage: 9.46
Overall Experience: 9.93
A
Alexandra • extended_group • mc
2
Hôtel et personnel nul
Pros:

Rien

Cons:

Le service exécrable

2026-07-17 • via Nuitee
L
Loe • couple • tz
10
2026-07-15 • via Nuitee
M
Malisa • solo_traveller • tz
10
Service and hotel it's another level 8 Star
Pros:

Everything

Cons:

Nothing

2026-07-15 • via Nuitee
L
Loe • couple • tz
10
2026-07-15 • via Nuitee
M
Matthias • solo_traveller • de
8
Business Hotel
Pros:

Schöne, grosszügige, Zimmer. Sehr freundliches Personal. Sehr gepflegtes Hotel.

Cons:

Lage ist mittelprächtig.
Der 31st Stock ist nicht wirklich bekannt, erst nach erfragen zugänlich.

2026-07-14 • via Nuitee
R
Raymond • couple • be
10
Lekker tot rust komen
Pros:

Kamer services

Cons:

Alles was dik voor elkaar

2026-07-12 • via Nuitee
S
Sławonir • couple • pl
10
2026-07-11 • via Nuitee
A
Anthony • couple • ke
9
Great property and spectacular staff
Pros:

Beatrice’s hospitality and responsiveness was top notch. Great customer care, attention to detail and
Very helpful. Keep it up! Also Peace and Grace were
Also good at Mr. Pangs. Great personalised service

Cons:

Lift waiting times were a bit much

2026-07-09 • via Nuitee
L
Lauren • solo_traveller • ke
10
2026-07-08 • via Nuitee
A
Angel • solo_traveller • es
5
Pros:

Installations

Cons:

Personal Poco profesional y Sistema informatico Malo con poca coordinacion. Minteserva no estaba de alta.

2026-07-07 • via Nuitee
O
Olufemi • solo_traveller • za
5
2026-07-06 • via Nuitee
A
Abioye • couple • gb
9
2026-07-04 • via Nuitee
S
stephanie kihunde • family_with_children • ug
10
2026-07-03 • via Nuitee
T
Teresia • solo_traveller • de
10
Best
Pros:

Bestens

Cons:

Everything

2026-07-03 • via Nuitee
C
Cynthia • couple • ng
10
Exclusive
Pros:

Great stay and enjoyed my stay there

2026-07-01 • via Nuitee
B
basem • couple • sa
1
bad
Cons:

i reached after 2 am morning they charged me extra night fee inlegally

2026-06-30 • via Nuitee
J
Jerelene • family_with_children • lr
8
2026-06-26 • via Nuitee
J
Joyce • solo_traveller • ke
7
2026-06-25 • via Nuitee
A
Angelica • family_with_children • co
10
Sensacional
Pros:

Espectacular

2026-06-24 • via Nuitee
S
Samba • solo_traveller • tz
10
Pleasant stay
Pros:

The warm reception and checkin process.

Cons:

Nothing

2026-06-21 • via Nuitee