AWA Hotel

Hotels
7.6 (2190 reviews)
2 Kawaha Point Road Fairy Springs , Rotorua , nz

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Clean rooms
Cons:
Poor amenities
Uncomfortable room quality

Categories

Cleanliness
7.63
Clean but inconsistent, as some reviews highlighted cleanliness while others noted issues.
Service
8.1
Generally positive experiences with service, though some negative interactions were reported.
Location
8.74
Positive feedback on the location being convenient and great for attractions.
Room Quality
7.09
Mixed reviews with some rooms being described as basic or lacking comfort.
Amenities
6.92
Many mentions of poor amenities, including lack of basic kitchen facilities and maintenance issues.
Value for Money
7.58
Comments suggest value could be better, especially in relation to room quality and amenities.
Food and Beverage
7.13
Limited information but some reports of poor functionality of restaurant services.
Overall Experience
7.6
Overall experience mixed, with some enjoying their stay and others expressing disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 05:31

Property Description

Luxurious Accommodation
AWA Hotel in Rotorua offers air-conditioned rooms with modern amenities, ensuring a comfortable stay for all guests. Each room comes equipped with a kettle, flat-screen TV, and free toiletries, providing convenience and relaxation.

Dining Experience
Indulge in a culinary journey at the hotel's restaurant, serving delicious meals to satisfy your taste buds. Start your day right with a buffet, continental, or Full English/Irish breakfast offered daily, setting the perfect tone for your adventures in Rotorua.

Convenient Location
Situated near key attractions like Rotorua International Stadium and Paradise Valley Springs, AWA Hotel is the ideal base for exploring the Bay of Plenty region. With a 24-hour front desk and tour services, your travel needs are seamlessly taken care of.

Experience luxury and convenience at AWA Hotel - book your stay now for an unforgettable Rotorua getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.6
Based on 2190 reviews
Cleanliness: 7.63
Service: 8.1
Location: 8.74
Room Quality: 7.09
Amenities: 6.92
Value for Money: 7.58
Food and Beverage: 7.13
Overall Experience: 7.6
B
Betty • family_with_children • nz
3
Pros:

The room was good it had enough space for our family of 6

Cons:

Under staffed waiting to be checked in and then had to wait longer for the room to be ready and we arrived at 5 pm cheek in was 2 pm
We had a room that slept 6 people it we only got given 3 towels and when requested more towels there were none
Parking was horrible we had to park on the footpath with others

2026-07-11 • via Nuitee
T
Tessah • family_with_children • nz
10
2026-07-11 • via Nuitee
E
Eduardo • couple • nz
3
Pros:

The hotel has a very good location, close to the Rotorua Skyline

Cons:

We had a very bad experience in this hotel. To start with, the room was not very clean with mugs that were not cleaned in weeks and stains in the bed sheets. Secondly, the parking lot was full and the only solution was to a) park on the grass or b) park in a very dark street nearby, when they also guaranteed a spot in the booking. Third, in the check in, we were never told that the breakfast ends at 9 am, after that you have to pay for it (also, very poor quality). Fourth, we did not have any sort of room clean service with the couple of nights we stayed. Finally, walls are not properly insulated and, therefore, you can hear everything from 3 rooms away. I would never recommend this hotel.

2026-07-11 • via Nuitee
L
Lianghong • family_with_children • nz
10
Very good
2026-07-11 • via Nuitee
P
Priti • couple • nz
7
2026-07-11 • via Nuitee
T
Teresa • solo_traveller • br
6
Comfortable room, but disappointing service and breakfast
Pros:

The room was spacious enough for three people. The beds were comfortable, and the heating worked well, making our stay comfortable.

Cons:

Unfortunately, our overall experience was disappointing. The staff spoke very little English, which made communication difficult. When we tried to ask about the breakfast, the receptionist did not seem interested in understanding our concerns and came across as quite rude.

We chose this hotel because breakfast was included, but it did not match the description. There were no fresh fruits or pancakes as advertised, and it was not a continental breakfast. The only drink available was instant coffee, and the food options were mainly Chinese dishes such as noodles, rice, and dumplings, along with bread, butter, and yogurt.

The hotel entrance was also poorly lit and looked more like a souvenir shop than a hotel reception.

Based on our experience, we would not recommend this property and would not stay here again.

2026-07-11 • via Nuitee
J
Justine • solo_traveller • nz
1
POOR - VERY POOR
Pros:

We didn't stay at this place BECAUSE we booked 3 x single rooms with single beds. They tried to say these were not bedrooms but sleep pods. I do not want to sleep in a plastic tube.
NO! UNACCEPTABLE.
They refused to listen.
Came up with a load of garbage
NOT RECOMMENDED

Cons:

Everything

2026-07-10 • via Nuitee
M
Meryl Anne • family_with_children • nz
9
2026-07-10 • via Nuitee
J
Jun • solo_traveller • nz
8
2026-07-09 • via Nuitee
S
Sheree • family_with_children • nz
10
Great value.
Pros:

We weren’t expecting much for $118 a night but honestly pleasantly surprised. We had a deluxe room which had clearly recently been refurbished and was large and super clean. Very quiet room with no road noise. Great location across from the skyline Rotorua. Pool table and massage chairs for some evening entertainment. Helpful staff and would happily stay again.

Cons:

Could do with having some bike storage facilities.

2026-07-08 • via Nuitee
K
Kataraina • solo_traveller • au
10
Always like staying here close to all amenities easy access clean and tidy
Pros:

Clean and comfortable Staff are always helpful

Cons:

There wasn’t anything that I disliked

2026-07-07 • via Nuitee
K
Kataraina • couple • au
10
Fantastic stay friendly helpful staff
Pros:

My relatives enjoyed there stay especially how clean the room was

Cons:

Nothing

2026-07-07 • via Nuitee
J
Jo • solo_traveller • nz
9
It’s all good. Sky sports woudl be great as well.
Pros:

It’s new

2026-07-04 • via Nuitee
C
Courtney Rose-Marie • solo_traveller • nz
6
Pros:

It was nice and quiet

Cons:

The bedding was stained, clean but stained.

2026-06-30 • via Nuitee
L
Litarina • extended_group • nz
8
Good for short stay, clean enough
Pros:

Easy access to the main road and good space in the room, sky sports and movies were a bonus!

Cons:

Parking is TERRIBLE! Accom was full and the parking lot is not situated properly. Could barely get our car out in the mornings because everyone else tried fitting in the parking lot. Bathroom sink had a leak in the pipe on our last 2 nights. Beds seemed ok at first until we realised the mattresses are in wooden blocks that aren’t secure. Rubbish bins needed to be emptied daily but no regular service for this

2026-06-28 • via Nuitee
M
Miguel • solo_traveller • nz
9
2026-06-28 • via Nuitee
G
Gurpreet Singh • family_with_children • nz
10
Its amazing
Pros:

Like everything its superb

2026-06-27 • via Nuitee
S
Sanjaya De Silva • family_with_children • nz
4
Hotel was way better year ago.
Pros:

Can't really point out what I liked about last stay. Location is great!

Cons:

We have stayed in Awa hotel previously. Both experiences were great. Clean rooms, property was well taken care of. However, this time, rooms were not clean. Spider webs in corners, old bed sheets etc. Most importantly the bath rooms were not in good condition. Tap in one bath room was faulty. I was disappointed because it was a family trip. Seems like it's under new management. They could not keep up with old standards.

2026-06-25 • via Nuitee
R
Rhona • solo_traveller • nz
7
2026-06-25 • via Nuitee
U
Uyanga • family_with_children • nz
6
2026-06-20 • via Nuitee