Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Cons:
Value for money issues with dining

Categories

Cleanliness
9.29
Overall cleanliness was highlighted positively; everything was super tidy.
Service
9.76
Staff was exceptional and went above and beyond; warmly welcomed by the manager.
Location
9.5
The location was praised for being peaceful and setting a tone for a proper holiday.
Room Quality
9.25
Rooms were described as beautiful and spacious with organic treats.
Amenities
9.28
Facilities were noted to be great with a beautiful pool and spa area.
Value for Money
8.24
At least one review noted issues with value for money regarding dining options.
Food and Beverage
8.79
Breakfast and dinner were positively mentioned, but some improvements were noted.
Overall Experience
9.46
Overall experience was fantastic with outstanding staff and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 16:05

Property Description

Luxurious Accommodation:
Hana Lodge, a 5-star hotel in Rotorua, offers a luxurious stay with an outdoor pool, sauna, and hot tub. The rooms are elegantly furnished, and guests can enjoy room service and attentive staff at the 24-hour front desk.

Dining and Recreation:
Indulge in exquisite dining at the on-site restaurant and unwind at the bar. For recreation, guests can play billiards and tennis, ensuring a fun-filled stay. The serene garden and terrace provide perfect spots to relax and enjoy the surroundings.

Convenient Location:
Located just 15 km from Rotorua International Stadium, Hana Lodge is close to attractions like Paradise Valley Springs and Tikitere - Hell's Gate Thermal Park. With free private parking and easy access to Rotorua Regional Airport, convenience is guaranteed for guests.

Experience luxury and convenience at Hana Lodge - book your stay now for an unforgettable getaway!

Important information:

Please note that there is a 2% charge when you pay with a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

9.2
Based on 351 reviews
Cleanliness: 9.29
Service: 9.76
Location: 9.5
Room Quality: 9.25
Amenities: 9.28
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 9.46
S
Sharyn solo_traveller nz
10
Very comfortable and elegant
Pros:

What a beautiful spot. Lovely elegant room with a lovely bathroom - I enjoyed the lovely deep bath after a long day driving. The bed was very comfortable and the sofa was too actually. The staff were really friendly and just lovely. It was lovely to be given a little snack parcel for my drive as I left. Everything very thoughtfully done. Definitely worth the short drive out of Rotorua to stay here!

Cons:

Nothing. It was a lovely stay, even if it was just for a night to break up the drive north.

2026-08-22 via Nuitee
A
Anna couple nz
10
Must visit
Pros:

We absolutely loved our stay at Hana Lodge. The property is beautiful and the surroundings are amazing. We really enjoyed walking around the grounds, especially the bamboo forest and all the statues around the property.

The sauna, pool and spa were great, and our room was exceptional. We loved the interior and all the little details. The chocolates and snacks in the room and at reception were such a thoughtful touch and made the stay feel even more special.

A special thank you to Ta, who was so lovely, friendly and helpful during our stay.

We had such a relaxing time and would definitely love to come back!

2026-08-20 via Nuitee
S
Stokes couple us
10
Wonderful and amazing staff
Pros:

It was very clean and comfortable. However, most importantly the staff was delightful and went out of their way to make sure our experience was wonderful. Truly a gem of a place to stay.

2026-08-18 via Nuitee
B
Barca35 solo_traveller gb
8
2026-08-17 via Nuitee
C
Cyril couple nz
10
It was perfect for our stay and we will return
Pros:

It was peaceful and quiet just what we needed and good quality bedding and bathroom supplies.

Cons:

It was a beautiful property and staff were exceptional

2026-08-17 via Nuitee
F
Family couple nz
8
Pros:

I loved the spa and sauna the breakfast included in the pack was also really yummy and the location was a beautiful spot around all the trees

2026-08-16 via Nuitee
A
Arjo solo_traveller sg
10
Pros:

Staff was great, room size and service were world class. The vibes are also pretty nice and the garden is beautiful.

Cons:

The kitchen was kind of slow and food prices at the restaurant are not justified for the kitchens speed and quality of food.

2026-08-16 via Nuitee
E
eiman family_with_children ae
10
2026-08-15 via Nuitee
C
Claire solo_traveller au
9
Pros:

Hana Lodge was set in a beautiful location, quiet and luxurious. Above all though, the staff were incredible. They manage to balance professionalism with friendliness and are a real asset to Hana Lodge.

The grounds are lovely, the spa and sauna well kept and what we needed after a long day of driving.

Our room was so comfortable and the bathroom well sized and well set out.

Cons:

Nothing

2026-08-15 via Nuitee
A
Ann solo_traveller us
10
Pros:

Gorgeous house, amazing service

Cons:

All was perfect.

2026-08-13 via Nuitee
N
Nicole couple au
10
Beautiful property with some fun and quirky features.
Pros:

Amazing, eccentric and charming property. Bed was most comfortable of our whole three week NZ trip. Just brilliant. Luxurious bathroom with excellent heating. Wonderful friendly staff. Absolutely wonderful. Short 15 minute drive into central Rotorua. Plenty of parking. Loved the quirky design of the building.

Cons:

Nothing. Only wished we could have stayed longer.

2026-08-13 via Nuitee
D
Dong family_with_children nz
8
2026-08-13 via Nuitee
A
Adelina solo_traveller es
10
Whimsical luxury
Pros:

Beautiful place with very helpful and kind staff. The room was very comfortable. The garden is full of whimsical sculptures and is peaceful to walk around. Would have loved to have stayed more days and will stay again in the future.

2026-08-11 via Nuitee
N
Nakita solo_traveller au
10
The 2 Aussies who can't wait to return to Hana Lodge!
Pros:

⭐⭐⭐⭐⭐

We had a wonderful 2-night stay at Hana Lodge and absolutely loved our experience. From the moment we arrived, to the sad moment we left, everything felt warm, welcoming, beautiful and the staff took amazing care.

The lodge was comfortable, peaceful, and had such a lovely atmosphere. It was the perfect place to relax and unwind, and we really appreciated the care and attention to detail throughout our stay. The hospitality was exceptional, and we felt genuinely welcomed and cared for.

A special mention must also go to the wonderful restaurant team and chef. They were all so lovely, friendly and attentive, and the food was absolutely fantastic. Every breakfast & dinner was delicious. You could really feel the care and passion that went into the food and service.

Our two nights went by far too quickly! Hana Lodge is a beautiful place to stay, with wonderful hospitality, delicious food and a truly relaxing & magical atmosphere. We would happily return and highly recommend it to anyone looking for a special and memorable getaway. ❤️

2026-08-10 via Nuitee
M
Magdalina family_with_children es
10
Pros:

Es mejor sitio del todo el mundo

2026-08-05 via Nuitee
N
Noelle couple nz
10
The perfect cosy get away
Pros:

Location, being able to go for a walk and explore interesting sites on the property (Bamboo Forest, farm animals, interesting statues/sculptures).
Room was super clean and spacious, comfortable bed, options of a soft pillow and firm pillow, which was great, so there is something for everyone. Lovely and helpful stuff. Yummy Breakfast. Loved the chocolate at reception and on our bed. Also the bowl of fruit at reception was handy. It was a lovely get away, great for a special occasion. We want to come back with our parents one day.

Cons:

At the breakfast we would have appreciated more sugar or sweeteners to be on our table or in the buffet area next to the teas. We were only given a few at our table and didn’t want to ask for more. We enjoyed one of the spas during our stay, noticed some of the jets weren’t working and the temperature could have been a bit warmer.

2026-08-04 via Nuitee
R
Ruth couple nz
10
Highly recommend if looking for a quite hotel with excellent customer service and facilities
Pros:

Such a lovely quirky hotel in a peaceful position just 15mins drive from Rotorua. Great facilities especially the outdoor jacuzzis and wooden barrel sauna. The highlight are the staff, nothing was too much trouble, definitely 10/10 for customer service and friendliness, it was a pleasure to stay there

Cons:

Nothing

2026-08-02 via Nuitee
W
Wendy Wei family_with_children nz
10
2026-07-21 via Nuitee
W
Wendy Wei family_with_children nz
10
2026-07-21 via Nuitee
L
lhenriettal solo_traveller sg
10
Lovely lodge off the main road
Pros:

We stayed at villa 403 which was well appointed and the beds were super comfortable. The showers were excellent pressure and temperature. There was milk and juice in the fridge - milk was super yummy! Also had cookies, chips and chocolates on the welcome tray. Breakfast and dinner at the main lodge was fantastic.

Cons:

The front gate to 403 kept getting jammed so it was always sightly ajar and couldn't open fully at times.

2026-07-19 via Nuitee