Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Cons:
Value for money issues with dining

Categories

Cleanliness
9.29
Overall cleanliness was highlighted positively; everything was super tidy.
Service
9.76
Staff was exceptional and went above and beyond; warmly welcomed by the manager.
Location
9.5
The location was praised for being peaceful and setting a tone for a proper holiday.
Room Quality
9.25
Rooms were described as beautiful and spacious with organic treats.
Amenities
9.28
Facilities were noted to be great with a beautiful pool and spa area.
Value for Money
8.24
At least one review noted issues with value for money regarding dining options.
Food and Beverage
8.79
Breakfast and dinner were positively mentioned, but some improvements were noted.
Overall Experience
9.46
Overall experience was fantastic with outstanding staff and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 16:05

Property Description

Luxurious Accommodation:
Hana Lodge, a 5-star hotel in Rotorua, offers a luxurious stay with an outdoor pool, sauna, and hot tub. The rooms are elegantly furnished, and guests can enjoy room service and attentive staff at the 24-hour front desk.

Dining and Recreation:
Indulge in exquisite dining at the on-site restaurant and unwind at the bar. For recreation, guests can play billiards and tennis, ensuring a fun-filled stay. The serene garden and terrace provide perfect spots to relax and enjoy the surroundings.

Convenient Location:
Located just 15 km from Rotorua International Stadium, Hana Lodge is close to attractions like Paradise Valley Springs and Tikitere - Hell's Gate Thermal Park. With free private parking and easy access to Rotorua Regional Airport, convenience is guaranteed for guests.

Experience luxury and convenience at Hana Lodge - book your stay now for an unforgettable getaway!

Important information:

Please note that there is a 2% charge when you pay with a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

9.2
Based on 272 reviews
Cleanliness: 9.29
Service: 9.76
Location: 9.5
Room Quality: 9.25
Amenities: 9.28
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 9.46
A
Alina • extended_group • nz
9
A clean and comfortable stay with excellent front desk service, especially from Star.
Pros:

The property was very clean, comfortable, and well maintained. The location was convenient and the overall stay was pleasant. I would especially like to thank Star, the Chinese receptionist, for her excellent service. She was very warm, helpful, and attentive, which made us feel very welcome during our stay.

Cons:

The sound insulation could be improved. We could clearly hear noise from the room next door, especially the sound of the toilet flushing, which was quite loud at times.

2026-05-29 • via Nuitee
C
Chris • couple • nz
10
A luxury escape with warm, personal service.
Pros:

Hanna Lodge was a wonderful break for us to celebrate another birthday. The personal service (especially from Star on reception, who remembered our names the next day) and the friendly greetings from everyone else made this a warm and inviting, up-market lodge. The grounds are substantial and quiet. We loved the quirky Alice in Wonderland touches and enjoyed a walk through the tall bamboo forest to the golden pond, shimmering in autumn colours. Our room was large, warm and well appointed. The large bathroom and huge bed added a luxury that is seldom found in five star hotels. Hanna Lodge was a new experience for us and we will return in a heartbeat.

Cons:

Nothing

2026-05-29 • via Nuitee
G
geoffrey • couple • nz
7
A short stay for my wife’s birthday
Pros:

Nice gardens and grounds. Not too far from the city. Good breakfast

Cons:

No complaints

2026-05-29 • via Nuitee
C
Clare • couple • au
10
2026-05-27 • via Nuitee
J
Janine • couple • au
10
Luxury and comfort without being too fussy. I would absolutely stay here again.
Pros:

Hana Lodge was the most beautiful hotel of our entire New Zealand trip. We had a fabulous suite that overlooked the pool, sauna and spa. The breakfast was just delicious.

Cons:

Absolutely nothing it was virtually perfect.

2026-05-25 • via Nuitee
T
Trish • couple • nz
10
A truly restorative place - I have booked our next visit
Pros:

Stunning and peaceful

Cons:

Absolutely fabulous there was nothing I didn’t like

2026-05-24 • via Nuitee
M
Melissa • couple • us
10
Little gem
Pros:

FABULOUS hotel. A little gem. Staff were wonderful and we had the best welcome! Room was comfy, with great access to pool. The breakfast was delicious, and the coziness of the whole place was perfect. Would absolutely stay again.

Cons:

N/a

2026-05-23 • via Nuitee
O
Osmar • solo_traveller • br
10
Um paraiso para relaxar e respirar
Pros:

A propriedade é linda, localizada no campo, mas proximo ao centro. Fomos bem recebidos, café da manhã e jantar perfeitos. Funcionarios e chef super eficientes. Usamos a sauna e banheira quente no jardim. Jardim belissimo.Muito pitoresco. Voltaria com certeza.

2026-05-23 • via Nuitee
C
Caroline • family_with_children • fr
9
Un séjour merveilleux dans un lieu magique 😊
Pros:

Great team, very kind and helpful 😊! The room was super comfortable, the breakfast delicious and it was nice to have dinner at the restaurant. We also loved the arty style of the Hana.

2026-05-22 • via Nuitee
D
Duane • couple • us
10
Amazing, too short!
Pros:

Beautiful

Cons:

Nothing

2026-05-20 • via Nuitee
L
Lisa • couple • nz
9
A country estate experience with everything you need to feel pampered and relaxed. Excellent value for money
Pros:

Exceptionally clean. I run a cleaning biz and 10/10 from me. Level of service was excellent, from the free mini bar ( juices, water, chocolate & snacks - that got refilled on day 2!), to the remade bed and refreshed bathroom on our second day, to the robes and quality linen it was all high value. Loved the breakfast, had eggs bene both mornings with juice, coffee and some melon. The sauna seemed brand new and although it wasn’t obvious how to turn it on ( maybe some instructions on the door? And a little light would be good) it was great once going and in a beautiful tropical setting. The pool was good to cool down in between sessions. There are two spa pools but only one seemed to get up to a decent temperature. The pool area is lovely and would be great in summer too. Staff are friendly and accommodating. The grounds are beautiful even if the llamas arnt that friendly! About a 10 min drive into town.
Comfy beds, big tv with all the streaming services, Nespresso, good lighting, amazing huge bathroom with bath.

Cons:

I would agree with other reviewers that the caged birds add no value to the place and just make everyone feel sad for them. Time to get them a new bigger home somewhere I suggest. The spa pools - if a place advertises hot tubs they really need to be in top notch working order and super clean as many people book a place because it has these facilities. It’s always a bit disappointing when they don’t quite work as they should.

2026-05-18 • via Nuitee
H
Haytham • couple • au
5
Disappointed
Pros:

The design and the jacuzzi

Cons:

We couldn’t play tennis because all the balls were flat. When we asked reception for new ones, we were told they would try to order some that night. However, when we checked again the next day, nothing had been arranged or purchased.

The rooms are also quite small, especially considering we booked the Luge King Room.

Reception is advertised as having 24/7 staff, but this didn’t seem to be the case. I called reception from my room around five times before 8:30am and no one answered.

At breakfast on the first day, there was no background music or ambience, although music was playing on the second day

2026-05-17 • via Nuitee
I
Ian • couple • au
9
Very nice stay apart from the few little things mentioned above, staff where great and very nice and nothing was an issu
Pros:

The property has a beautiful aspect and it is very peaceful, dinner and breakfast were excellent and staff were wonderful

Cons:

Stayed in the suite which unfortunately had the pumps for the pool and spa located directly adjacent the wall the bed was located on, they did however turn off at around 9:00pm, the room also opened directly onto the pool area which could compromise your privacy if the curtains are open during the day

2026-05-17 • via Nuitee
C
Charlotte • extended_group • nz
9
Boutique, unique, character accommodation. Great facilities nice and quiet. Great food, friendly staff
Pros:

It had character, it was small, great service, food, spa and sauna, comfy bed, lovely bathroom

Cons:

Bar closing at 9pm, no heating in bar area, spa not always clean

2026-05-17 • via Nuitee
E
Erica • extended_group • za
10
2026-05-17 • via Nuitee
R
Rochelle • couple • nz
8
Quaint Stay with friendly staff.
Pros:

Location , Staff

Cons:

We were on the bottom floor and due to the wooden floors it was noisy with people above walking around and going up and down the stairs.

2026-05-16 • via Nuitee
R
Rushad • couple • nz
9
Great for a short stay.
Pros:

modern facilities, great service

Cons:

Room size was small, felt cramped with all the furniture. The sofa is unnecessary. The plastic chandelier is too low, too big and looks cheap.

2026-05-15 • via Nuitee
E
Ella NZ • solo_traveller • nz
8
Pros:

Fantastic stay at Hana Lodge. We went for our wedding anniversary and feel like we were extremely well looked after. Grace who greeted us and served us at dinner was great. Special thanks to the Chef who created a delicious 3 course meal. Our room was comfortable and luxurious and we loved exploring the grounds and sculptures. Spa and sauna were lovely too. Will definitely be back!

Cons:

Nothing, great all round!

2026-05-14 • via Nuitee
G
Guillaume • couple • nc
9
Super séjour
Pros:

Hôtel très bien situé. L’accueil et les conseils de Sandeep ont été précieux. Sa réactivité a été très bénéfique et efficace. Le site est magnifique et original avec un confort parfait. Un petit déjeuner délicieux. Et une mention spéciale pour la gentillesse de Sandeep et son cadeau pour la fête des mères. Je recommande, vous pouvez y aller les yeux fermés.

2026-05-11 • via Nuitee
Z
Zacharie • couple • fr
9
2026-05-10 • via Nuitee