Facilities

Television in common areas
Front desk (limited hours)
Billiards or pool table
Free wired internet
Tennis lessons on site
Self parking (surcharge)
Pool sun loungers
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Cons:
Value for money issues with dining

Categories

Cleanliness
9.29
Overall cleanliness was highlighted positively; everything was super tidy.
Service
9.76
Staff was exceptional and went above and beyond; warmly welcomed by the manager.
Location
9.5
The location was praised for being peaceful and setting a tone for a proper holiday.
Room Quality
9.25
Rooms were described as beautiful and spacious with organic treats.
Amenities
9.28
Facilities were noted to be great with a beautiful pool and spa area.
Value for Money
8.24
At least one review noted issues with value for money regarding dining options.
Food and Beverage
8.79
Breakfast and dinner were positively mentioned, but some improvements were noted.
Overall Experience
9.46
Overall experience was fantastic with outstanding staff and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 16:05

Property Description

Luxurious Accommodation:
Hana Lodge, a 5-star hotel in Rotorua, offers a luxurious stay with an outdoor pool, sauna, and hot tub. The rooms are elegantly furnished, and guests can enjoy room service and attentive staff at the 24-hour front desk.

Dining and Recreation:
Indulge in exquisite dining at the on-site restaurant and unwind at the bar. For recreation, guests can play billiards and tennis, ensuring a fun-filled stay. The serene garden and terrace provide perfect spots to relax and enjoy the surroundings.

Convenient Location:
Located just 15 km from Rotorua International Stadium, Hana Lodge is close to attractions like Paradise Valley Springs and Tikitere - Hell's Gate Thermal Park. With free private parking and easy access to Rotorua Regional Airport, convenience is guaranteed for guests.

Experience luxury and convenience at Hana Lodge - book your stay now for an unforgettable getaway!

Important information:

Please note that there is a 2% charge when you pay with a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

9.2
Based on 299 reviews
Cleanliness: 9.29
Service: 9.76
Location: 9.5
Room Quality: 9.25
Amenities: 9.28
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 9.46
T
Thomas • solo_traveller • nz
10
2026-06-20 • via Nuitee
V
Vedya Vyas • extended_group • au
10
2026-06-17 • via Nuitee
R
Rohan • couple • ae
9
The highlight of our trip to Rotorua.
Pros:

The staff was super friendly and efficient. We loved the experience.

2026-06-17 • via Nuitee
K
Kate • family_with_children • nz
7
The hands down best hospitality staff, interesting spot with some quirks
Pros:

the staff were the best staff I think I've ever come across. They were unbelievably welcoming. I thought they really did well for such a packed venue too. Breakfast had great options and was delicious. Very much enjoyed the billard room - unusual addition to a space but v cool

Cons:

There's a few random things like doors behind towel rails with attic-esq storage rooms that we found a bit creepy. I also think the windows could use an upgrade to stop weeping with condensation. I think for the price, I maybe expected a little more?? I'll be honest, I low key think the place is haunted. Might be for you, but wasn't for me this time.

2026-06-17 • via Nuitee
F
Fale • couple • nz
9
Amazing and very friendly staff.
Pros:

N/A

2026-06-16 • via Nuitee
H
Heather • couple • nz
10
Exceptional place for short getaway
Pros:

Location, food and friendly staff. Good parking.

Cons:

Nothing identified. Property was quirky (giant rabbit was fabulous)

2026-06-16 • via Nuitee
M
Merja • solo_traveller • nz
9
Pros:

Beautiful setting and rooms. Well stocked minibar with fruit juices and water. Great dinner and breakfast. Excellent staff. Nice sauna and spa pool.

2026-06-14 • via Nuitee
P
Patrick • couple • au
10
Quirky, opulent and personal ❤️
Pros:

The staff were lovely and helpful. We were upgraded to a suite with excellent facilities and leading out onto the pool, sauna and spa. The bathroom was wonderfully outfitted with a heated floor. The main house was lovely and the artwork featuring local artists made it interesting and personal. The grounds were extensive and had some quirky elements. In all we couldn’t have stayed anywhere more fantastic.

Cons:

Dinner was a set menu, some more options would have made it more appealing to eat in-house for dinner each night.

2026-06-12 • via Nuitee
N
Ngaire • couple • nz
10
Looking forward to coming back again!
Pros:

Loved everything, the room we were put in had a lovely sitting area, the bed was really comfortable and the apartment was warm and cozy.

Cons:

Nothing

2026-06-12 • via Nuitee
Z
zhendong • solo_traveller • nz
10
Pros:

占地面积很大 有羊驼及一些小动物 装潢也很讲究 住起来很舒适 前台staff很热情 友好

Cons:

酒店入口很容易开过

2026-06-09 • via Nuitee
S
Sean • couple • nz
10
Pros:

Great attentive and friendly staff. Breakfast selection superb. Room were very comfortable and the whole property extremely well presented.

2026-06-08 • via Nuitee
M
Mitch • couple • au
10
Cosy, comfortable & peaceful
Pros:

Still close to town, yet feels secluded. It is cosy, comfortable and peaceful and has all the amenities you could need. We loved walking and listening to the bird songs of the morning and enjoying them throughout the day. Everything about the property is beautiful.
Upon arrival staff are welcoming and so very helpful. Even more so over our entire stay, more than willing to provide or assist with any request we had, making our stay feel extra special. Meals at the restaurant for dinner and breakfast were always of high quality. Thank you to everyone at Hana Lodge making our stay amazing.

2026-06-05 • via Nuitee
X
Xuefeng • couple • nz
10
2026-06-05 • via Nuitee
F
Fu • family_with_children • nz
10
2026-06-04 • via Nuitee
E
Edward • couple • au
9
A really wonderful stay
Pros:

It’s very rare that I can’t fault a property. The staff were exemplary. Nothing was too much trouble (thank you Star, Grace and Hillary!) The room was spacious, clean and very comfortable. The food was excellent. A very happy overnight stay for me and my wife. It was worth every cent we paid.

2026-06-03 • via Nuitee
T
Tania • family_with_children • au
10
Really enjoyed our stay. Staff are so beautiful and caring. The house was perfect .
Pros:

Everything

2026-06-01 • via Nuitee
P
Peter • couple • nz
10
Pros:

Lovely spot, very tranquil and the highlight were the staff who were all excellent and you could tell really cared about providing great service

Cons:

The odd cobweb in the corners

2026-05-31 • via Nuitee
A
ALMIR • family_with_children • ae
10
Pros:

Прекрасное место с очень красивой территорией, ощущением уединения и спокойствия. Номер был чистым, просторным и комфортным для семьи. Особенно хочется отметить администратора — очень доброжелательную, внимательную и профессиональную девушку. Она встретила нас с искренней улыбкой, помогла со всеми вопросами и сделала наше пребывание по-настоящему приятным. Благодаря ей мы чувствовали себя желанными гостями

Cons:

Ничего существенного. Наше пребывание прошло отлично

2026-05-31 • via Nuitee
B
Bing • couple • nz
9
Comfortable facilities and friendly staff.
2026-05-31 • via Nuitee
G
geoffrey • couple • nz
7
A short stay for my wife’s birthday
Pros:

Nice gardens and grounds. Not too far from the city. Good breakfast

Cons:

No complaints

2026-05-29 • via Nuitee