Hotel Royal Luzern

Hotels
8.2 (2639 reviews)
Rigistrasse 22 , Luzern , CH

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Family rooms
Pets allowed
Hiking
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful views
Comfortable rooms
Cons:
Cleanliness issues
Restaurant not open
Value felt high for some amenities

Categories

Cleanliness
7.41
Specific mentions of cleanliness concerns in some reviews.
Service
8.88
Staff are consistently described as friendly and helpful.
Location
8.92
Proximity to attractions and positive comments about views.
Room Quality
8.37
Rooms are spacious with good views, but some issues noted.
Amenities
7.9
Good amenities like coffee machines in rooms but some concerns about the restaurant.
Value for Money
7.36
Some reviews suggest it felt expensive for the quality provided.
Food and Beverage
8.41
Breakfast options received high praise, but restaurant was closed.
Overall Experience
8.38
Generally positive feedback with a few criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:53

Property Description

Luxurious Accommodation
Hotel Royal Luzern offers elegant non-smoking rooms with modern amenities including free WiFi and flat-screen TVs. Each room is tastefully decorated with comfortable bedding for a relaxing stay.

Delicious Dining Options
Start your day with a delightful breakfast spread featuring buffet, continental, and vegetarian choices. Savor a variety of flavors to suit your palate and energize yourself for a day of exploration in Luzern.

Prime Location
Conveniently located near Lido Luzern and Lucerne Station, Hotel Royal Luzern provides easy access to popular attractions like the Lion Monument and Chapel Bridge. Explore the beauty of Luzern and indulge in exciting activities like hiking during your stay.

Book now for an unforgettable experience at Hotel Royal Luzern!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 2639 reviews
Cleanliness: 7.41
Service: 8.88
Location: 8.92
Room Quality: 8.37
Amenities: 7.9
Value for Money: 7.36
Food and Beverage: 8.41
Overall Experience: 8.38
Y
Yvonne • extended_group • gb
9
Excellent
Pros:

The breakfast was very good. The location was good for access to the centre. We used the local bus service.
The staff were excellent. Our chamber maid went above and beyond and managed to put a much needed fridge in my room. The receptionist Elena a lovely Russian lady was amazing. She was so kind and helpful.

Cons:

Some of the cooked breakfast items were not as warm as they could be but that seems to be the case with most buffet breakfasts in hotels.
The steep stairs to the back of the hotel was a problem for one of our party.

2026-09-19 • via Nuitee
Y
YANGFENG • solo_traveller • cn
10
Pros:

干净，宽敞

Cons:

有一些上坡路需要走

2026-09-19 • via Nuitee
C
Crystal McG • solo_traveller • au
10
Great stay!
Pros:

The view is amazing! Staff super helpful and comfortable room.

2026-09-18 • via Nuitee
Y
Yuki • couple • jp
10
2026-09-17 • via Nuitee
R
Raymond • couple • us
10
Bangin & Anastasia who checked us in were aazing...very professional, informative & enthusiastic! R
Pros:

The hot breakfast was reasonable priced and had many selections to choose from. The elevated location was in close proximity to Lake Lucern with amazing views!

Cons:

The pancakes and waffles at breakfast could have been hotter...served luke warm at best.

2026-09-17 • via Nuitee
A
Alexandra • couple • ch
7
Lovely and well located hotel in Luzern
Pros:

Very well located, very nice staff

Cons:

Everything was an add on, breakfast very expensive, parking to be paid everyday..

2026-09-17 • via Nuitee
S
Sergey • solo_traveller • us
10
2026-09-17 • via Nuitee
黃 • solo_traveller • tw
3
2026-09-16 • via Nuitee
R
Ruddie • solo_traveller • us
10
2026-09-16 • via Nuitee
C
Carlo • solo_traveller • it
9
Veramente ottimo
Pros:

Camera pulita. Bagno pulito, rifiniture perfette. Ottima colazione. Vista lago eccezionale e bel balconcino per ammirare il lago e magari fare una cenetta romantica. Personale gentilissimo e molto accogliente. Ottima la veranda per leggere un libro o scambiare qualche parola con altri ospiti mentre si ammira la vista.

Cons:

Nulla

2026-09-16 • via Nuitee
M
Monika • couple • ch
6
2026-09-16 • via Nuitee
G
Gorur Tiru Shreesha • solo_traveller • in
8
Perfect!
Pros:

Beautiful property, neatly maintained, great breakfast, good staff ! We had a lake view room and that was really good. Weather was good so we had no issues.. but did see reviews where guests complaining room heating up when weather is hot. Overall we had a great stay !

2026-09-15 • via Nuitee
S
Sherrie • solo_traveller • us
9
Excellent quick few days and good for the price
Pros:

It was clean and easy to get to from train station by taxi or uber. Do NOT walk from train station to hotel. Very steep and lots of steps. Your ride will drop you off at main entrance. Get a balcony facing the mountain and water. Amazing

Cons:

Our room had a portable air controlling unit and was warm. However we opened the doors and able to see the beautiful mountain and lake.

2026-09-15 • via Nuitee
R
Romero • solo_traveller • us
10
Charming
Pros:

Property was affordable but also had a luxury feel to it. It was close to everything I needed. The day and evening receptionists were very helpful and answered all my questions. 10/10 would recommend.

2026-09-14 • via Nuitee
J
Julia • couple • fr
9
Une très belle vue depuis le balcon de la chambre et très bon petit déjeuner
Pros:

Le confort de la chambre, la vue, le personnel, le super petit-déjeuner

Cons:

Pas de mini-bar

2026-09-14 • via Nuitee
H
Hyonchu • solo_traveller • kr
9
Pros:

배정된 방보다 상위층으로 변경 부탁했는데 바로 조치해주셔서 감사했습니다. 직원분들 모두 친절하고 세심했습니다 어뎁터가 필요했는데 흔쾌시 빌려주셨습니다 무엇보다 아주 고풍스러운 호텔이며 발코니에서 리기산과 필라투스산이 모두 보입니다 훌륭해요!!

Cons:

시즌마다 다른겠지만 규모에 비해 숙박비가 조금 비싸다는 생각입니다

2026-09-14 • via Nuitee
M
Maria Desamparados • solo_traveller • es
10
2026-09-14 • via Nuitee
T
Tina • family_with_children • ch
8
Pros:

Die Aussicht auf den See ist sensationell

Cons:

Zimmer ist in die Jahre gekommen. Check in dauerte zu lange.

2026-09-14 • via Nuitee
P
Peter • couple • de
8
Gurtes Hotel für Städtereise. Sehr schöne Aussicht
Pros:

Nettes Personal. Gute Lage

Cons:

Etwas chaotisch

2026-09-13 • via Nuitee
D
Diego • extended_group • ar
9
2026-09-12 • via Nuitee