Hotel Goldener Stern - Self check-in

Hotels
7.9 (1389 reviews)
35 Burgerstrasse , Luzern , ch

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Restaurant
Heating
Family rooms
Lift / Elevator
Safety deposit box
Bar
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Value for money
Cons:
Cleanliness issues
Limited food options

Categories

Cleanliness
6.98
Multiple reviews noted issues with mold and cleanliness in the bathrooms.
Service
7.95
Some guests had issues with responsiveness and check-in, but generally acceptable.
Location
9.49
Consistently praised for its perfect location near attractions and transportation.
Room Quality
7.44
Rooms were comfortable and well-equipped, with some negative feedback on cleanliness.
Amenities
7.47
No dining onsite but good self-check-in; options for brunch nearby.
Value for Money
8.43
Good price/quality ratio according to several reviews.
Food and Beverage
6.98
Limited food options onsite, with some reviews mentioning it negatively.
Overall Experience
8.45
Guests had a generally positive experience with both mentioned pros and cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:40

Property Description

Central Location in Luzern
Hotel Goldener Stern - contactless check-in is perfectly located in the heart of Luzern, making it convenient for guests to explore the city and visit popular attractions.

Modern Amenities and Comfort
Each room at the hotel is well-equipped with a desk, flat-screen TV, private bathroom, and cozy bed linens. Guests can also enjoy free WiFi throughout the property and unwind at the on-site bar.

Near Major Attractions
Situated in the charming Old Town district, our hotel is just a short distance from must-see landmarks such as the KKL Culture and Convention Centre, Chapel Bridge, and the iconic Lion Monument.

Book your stay at Hotel Goldener Stern - contactless check-in for a memorable experience in Luzern.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 1389 reviews
Cleanliness: 6.98
Service: 7.95
Location: 9.49
Room Quality: 7.44
Amenities: 7.47
Value for Money: 8.43
Food and Beverage: 6.98
Overall Experience: 8.45
S
Sontag • solo_traveller • us
8
Pros:

Great location. Clean

Cons:

Very loud and rooms were not sound proof

2026-09-12 • via Nuitee
N
Neide • couple • br
10
Amei 🥰
Pros:

O quarto era muito espaçoso e moderno, com linda e calma vista diurna do jardim e igreja franciscana. Boa cama, bom banho. Apesar dos eventos noturnos no bar, não nos sentimos incomodados. Muito próximo dos maravilhosos: Kapellbrücke, rio Reuss e ruas centrais.

Cons:

Apesar do edifício ser antigo e lindooo, o elevador é super apertado e o depósito de bagagem sem segurança.

2026-09-11 • via Nuitee
M
Maree • couple • au
10
Pros:

Staff were very welcoming and helpful with ideas of where to go in town. The room was small but comfortable and well set up. The air conditioning was most appreciated in the hot wheather. Self checkin was smooth. Breakfast was excellent and served with a friendly smile. Location was very close to the central railway station, old town and river with many restaurants nearby.

2026-09-10 • via Nuitee
C
Caitlyn • couple • au
10
2026-09-09 • via Nuitee
F
Fulvio • solo_traveller • gb
10
Great Staff and Perfect Location
Pros:

Staff was amazing; the guy from breakfast was ultra-friendly with us! The location is more than perfect! And I would stay in the same hotel again in future.

2026-09-08 • via Nuitee
K
Kate • couple • au
7
The hotel was easy to get to and to do the self check in. We enjoyed the comfortable bed and light airy room but it was
Pros:

The beds were really comfortable. And the room was nice and clean and light.
Self check in process was easy and straightforward.

Cons:

The room was really small. There wasn’t really anywhere to put our bags and still be able to move around the room.

2026-09-07 • via Nuitee
T
Tredrea • family_with_children • au
7
I loved the location and the property was clean.
Pros:

Fabulous location and quiet

Cons:

Very expensive for such a small basic room.

2026-09-07 • via Nuitee
M
Michal • couple • il
10
חופשה משפחתית נפלאה.
Pros:

המיקום, הבריכה, הניקיון, הציוד המגוון. החוויה היתה כאילו אנחנו אורחים בבית.

Cons:

בחום של אוגוסט החום במהלך היום והיעדר מזגנים/ מאווררי תיקרה. יש לציין שהיו מאווררים בחדרים.

2026-09-07 • via Nuitee
B
Bärbel • couple • de
7
2026-09-07 • via Nuitee
A
Andres • couple • cl
8
Bien para 2 noches
Pros:

El hotel está en el centro histórico todo quedaba muy cerca, el aire acondicionado funcionaba perfectamente lo que para mí era importante

Cons:

El cuarto un poco pequeño con las Malestas casi no entraba en el cuarto pero nada mal para pasar pocas noches

2026-09-07 • via Nuitee
D
diego hernando • solo_traveller • br
10
Excellent Hotel
Pros:

All

Cons:

Really, exist this question?

2026-09-06 • via Nuitee
S
Salome • couple • ch
6
Pros:

Lage
unkompliziertes Check-in/out

Cons:

Schimmel im Badezimmer
Klimaanlage, die sich nicht ausschalten liess… es war eiskalt in der Nacht

2026-09-06 • via Nuitee
A
Akiko • couple • jp
7
2026-09-05 • via Nuitee
D
David • couple • au
7
Quaint self serve hotel
Pros:

Good communication; cute part of town, not far from train station and wooden bridge. Friendly staff in bar downstairs

Cons:

Compact room; dark staircase.

2026-09-02 • via Nuitee
R
robert • solo_traveller • au
8
Pros:

The location was great. Room was adequate.

2026-09-01 • via Nuitee
L
Laurent • couple • fr
7
Très surpris de la formule, chambre trop petite, rasséréné par le petit déjeuner.
2026-08-30 • via Nuitee
R
Rachele • extended_group • au
8
2026-08-28 • via Nuitee
R
Rachele • couple • au
8
2026-08-28 • via Nuitee
영혜 • couple • kr
9
Pros:

편리한 체크인 및 체크아웃. 좋은 위치. 비대면 서비스

Cons:

방이 다소 좁음.

2026-08-27 • via Nuitee
L
Luciano • solo_traveller • ch
8
Gute Lage im Zentrum mit nötigem Konfort und sauber
Pros:

Sehr gute Lage im Zentrum

Cons:

Kein geschlossener Kasten wegen Platzmangel. Preis etwas zu hoch für dieses Zimmer

2026-08-26 • via Nuitee