Älvsjö stadshotell

Booked 9 nights. Left after 1. Threatened for asking to see the rules, in writing.

Staff asked my visitor to leave after a short visit. I complied immediately, no argument, no issue. All I asked in return was one simple question at reception: what is the visitor policy? I got three different answers from three different staff members.

So I asked to see it in writing. That's when things turned. The owner and his son didn't produce a policy. Instead, they threatened to throw me out on the spot. The son's exact words: *"This is Sweden, and the hotel is mine. I make the rules."*

I no longer felt safe. I checked out the next morning and walked away from 8 paid nights.

Then came the refund process, handled, unbelievably, by the same son who had just threatened me. Every claim was rejected. I was eventually connected by phone to the hotel manager, who apologized for how I'd been treated and promised the refund would be processed the next day. I left my number with reception as instructed. Three days later, nothing. I was the one stuck chasing it, calling Booking.com again and again while the hotel went silent.

As of today, Booking.com has contacted the property three times over three days requesting a response. The property has not replied once.

I don't mind rules. I mind being threatened for asking what they are. Book elsewhere. This is what happens when you hold this hotel accountable for its own policies: you get lectured about whose country you're in, intimidated into leaving, and then stonewalled every step of the way while trying to get back money you never should have had to fight for.

I am about to file a formal complaint with Sweden's consumer disputes board (ARN).

Dåliga sängar o kuddar

Ingen städning under vistelsen,inte ens papperskorgen tömdes

It was on a trading estate, my wife and I didn’t feel at ease, I didn’t want to leave my motorcycle there at night,

Dusjopphenget var delvis ødelagt, ikke mulig å åpne vindu, smuler i nattbordskuffen