Hilton Garden Inn San Jose Airport City Mall

Hotels
•
Hilton Garden Inn
8.5 (2400 reviews)
Francisco J. Orlich Road, , Alajuela City , cr

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Poor food quality
Service inconsistencies

Categories

Cleanliness
8.21
Overall cleanliness was mentioned positively, but with some concerns about the cleanliness of certain food options.
Service
8.88
The staff was described as courteous, but there were significant service failures in some instances.
Location
9.22
The location near the airport and mall was frequently praised.
Room Quality
8.47
Rooms were generally clean, but one review highlighted discomfort with the sofa bed.
Amenities
8.7
Amenities were well-rated, although some guests encountered issues with specific services.
Value for Money
8.16
Some reviews mentioned that the price-quality relationship is not the best, affecting overall value.
Food and Beverage
7.71
Guest reviews noted that the hotel food was disappointing and should be improved.
Overall Experience
8.68
Mixed feelings with some strong positives, but also significant negatives that impacted the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:38

Property Description

Luxurious Accommodation with Convenient Amenities
Located in Río Segundo, just 1 km from Juan Santamaría International Airport, Hilton Garden Inn San Jose Airport City Mall is the perfect choice for travelers seeking comfort and convenience.

Relaxation and Dining Options
Guests can unwind by the outdoor swimming pool, enjoy delicious meals at the on-site restaurant, or sip on refreshing drinks at the bar. The terrace offers a serene spot to enjoy the mountain view while savoring a drink.

Exceptional Services
With a 24-hour front desk, airport transfers, room service, and free WiFi, guests can expect top-notch service throughout their stay. Don't miss the chance to experience all that Hilton Garden Inn has to offer.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 2400 reviews
Cleanliness: 8.21
Service: 8.88
Location: 9.22
Room Quality: 8.47
Amenities: 8.7
Value for Money: 8.16
Food and Beverage: 7.71
Overall Experience: 8.68
M
Maria Sandra • solo_traveller • gb
10
2026-07-25 • via Nuitee
J
Jose Manuel • couple • es
10
Pros:

Todo. La conexión con el centro comercial es un plus.

Cons:

Tuvimos un incidente con una habitación continua, se oía hablar a alguien sin parar (persona, TV…) durante las horas de descanso, para cuando decidimos llamar había pasado una hora aproximadamente. Llamamos en 2 ocasiones y la segunda llamada, me comunicaron que esa habitación no estaba haciendo bulla… Me molestó que les tuviera que presionar con un cambio de habitación si no iba a poder dormir… Después de eso subieron hablar con la persona de esa habitación y dejó de oírse.

2026-07-24 • via Nuitee
C
Cyrill • family_with_children • ch
6
2026-07-24 • via Nuitee
H
Helen Cristina • couple • cr
10
Pros:

Tiene acceso sl City Mall, muy cerca del
Aeropuerto

2026-07-24 • via Nuitee
E
Eric • family_with_children • nl
9
Goede prijs- / kwaliteitverhouding
Pros:

Ideaal gelegen, vlakbij de luchthaven en de shoppingmall

vriendelijk personeel, lekkere bedden en met zwembad

2026-07-24 • via Nuitee
C
CRISTOBAL • family_with_children • cl
10
Buena opción cerca al aeropuerto
Pros:

Buen servicio transporte aeropuerto hotel , están ubicados en un mall lo que hace más fácil salir a comer y tener una variedad opciones la habitación acorde a los hilton garden buenas opciones para elegir en el desayuno

Cons:

El valor elevado del parking por dejar el auto mientras uno viaja considerando que uno se hospeda en la ida y regreso en el hotel el precio podría ser más acorde a lo que cobran otros hoteles en la zona !!

2026-07-24 • via Nuitee
I
Ivo • solo_traveller • th
8
2026-07-23 • via Nuitee
M
Mauryn • family_with_children • it
8
2026-07-23 • via Nuitee
J
Jantien • family_with_children • nl
9
2026-07-22 • via Nuitee
A
Alexandria • couple • us
10
Very central , comfortable and feels like home
Pros:

Customer service and staff very attentive and easy access to the mall which offers many eating options.

2026-07-22 • via Nuitee
G
Giovanni • solo_traveller • es
10
2026-07-22 • via Nuitee
R
Rita • solo_traveller • de
9
2026-07-22 • via Nuitee
H
Hugo • extended_group • ar
9
2026-07-22 • via Nuitee
S
Sean • family_with_children • ie
9
2026-07-22 • via Nuitee
J
José Luis • family_with_children • br
9
It’s very great
Pros:

The beds are very good

Cons:

The shower no have door

2026-07-22 • via Nuitee
P
PABLO • family_with_children • ar
9
Pros:

El desayuno era bueno pero por ser un hotel de esa categoría podría tener mucho mas

Cons:

Mi mujer es celiaca y no le brindaron ninguna opción segura porque podría haber contaminación cruzada. Un hotel de esas características tiene que tener opción de desayuno para celiacos.

2026-07-22 • via Nuitee
M
Michelle • solo_traveller • br
10
2026-07-22 • via Nuitee
C
Cas • solo_traveller • nl
9
Pros:

Mooi hotel, goed ontbijt en leuk dat je makkelijk de City Mall kan inlopen.

Cons:

Op de 10e verdieping hoorde wij een zoemend geluid van een machine op het dak waarschijnlijk. Ze hadden het nog nooit eerder gehoord, maar hadden het vermoeden dat een machine in storing stond. We kregen een alternatieve kamer op een lagere verdieping aangeboden waar we geen last van het geluid meer hadden.

2026-07-22 • via Nuitee
A
Alexandria • couple • us
10
2026-07-22 • via Nuitee
K
Kay • extended_group • gb
4
2026-07-21 • via Nuitee