Hilton Garden Inn San Jose Airport City Mall

Hotels
•
Hilton Garden Inn
8.5 (2366 reviews)
Francisco J. Orlich Road, , Alajuela City , cr
+50640522300

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Poor food quality
Service inconsistencies

Categories

Cleanliness
8.21
Overall cleanliness was mentioned positively, but with some concerns about the cleanliness of certain food options.
Service
8.88
The staff was described as courteous, but there were significant service failures in some instances.
Location
9.22
The location near the airport and mall was frequently praised.
Room Quality
8.47
Rooms were generally clean, but one review highlighted discomfort with the sofa bed.
Amenities
8.7
Amenities were well-rated, although some guests encountered issues with specific services.
Value for Money
8.16
Some reviews mentioned that the price-quality relationship is not the best, affecting overall value.
Food and Beverage
7.71
Guest reviews noted that the hotel food was disappointing and should be improved.
Overall Experience
8.68
Mixed feelings with some strong positives, but also significant negatives that impacted the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:38

Property Description

Luxurious Accommodation with Convenient Amenities
Located in Río Segundo, just 1 km from Juan Santamaría International Airport, Hilton Garden Inn San Jose Airport City Mall is the perfect choice for travelers seeking comfort and convenience.

Relaxation and Dining Options
Guests can unwind by the outdoor swimming pool, enjoy delicious meals at the on-site restaurant, or sip on refreshing drinks at the bar. The terrace offers a serene spot to enjoy the mountain view while savoring a drink.

Exceptional Services
With a 24-hour front desk, airport transfers, room service, and free WiFi, guests can expect top-notch service throughout their stay. Don't miss the chance to experience all that Hilton Garden Inn has to offer.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 2366 reviews
Cleanliness: 8.21
Service: 8.88
Location: 9.22
Room Quality: 8.47
Amenities: 8.7
Value for Money: 8.16
Food and Beverage: 7.71
Overall Experience: 8.68
E
Ester • solo_traveller • us
9
2026-07-04 • via Nuitee
G
Greg • solo_traveller • cr
9
Great hotel
Pros:

Clean, good breakfast, accessible room, great location. Airport access, mall, restaurants, casino. Probably our number one in the area

Cons:

The carpet in the hall is a bit thick. Tough for rolling luggage. The sink is a bit far from the front, tough for a wheelchair user.

2026-07-04 • via Nuitee
C
Coste • solo_traveller • fr
10
2026-07-03 • via Nuitee
X
xxxtravellerxxx • couple • hu
3
“I wouldn’t recommend it to anyone.
Pros:

“The breakfast was very basic. The selection was very limited, and the coffee didn’t taste good either. It was close to the airport.
The room was dirty, the bed linen was wrinkled and seemed used. The room temperature was uncomfortably warm and the air conditioning was noisy. The tap water in the shower barely ran and was only lukewarm. Breakfast was quite poor

Cons:

There was no such option.

2026-07-02 • via Nuitee
E
Evelyne Gogne • couple • be
9
2026-07-02 • via Nuitee
L
Lisa • family_with_children • es
10
Comfortable and nice staff
Pros:

Great location to airport after a long flight
Clean comfy room

2026-07-02 • via Nuitee
E
Emma • solo_traveller • gb
9
Pros:

The room was extremely comfy and clean. The location was good. The staff were friendly.

Cons:

We were looking forward to staying here again on our return trip, however we received an email to say the hotel was overbooked and they could not honor our reservation. This seems extremely unfair when we had already booked and caused lots of stress.

2026-07-02 • via Nuitee
R
Rudy • family_with_children • cr
10
Pros:

Todo

Cons:

Nada

2026-07-02 • via Nuitee
C
Cynthia • family_with_children • ca
7
Super endroit pour de poser après un long vol.
Pros:

La proximité à l aéroport et le confort. la piscine était aussi très bien et le déjeuner super.

Cons:

Les employés étaient très gentils et la chambre confortable. Rien n’a signaler.

2026-07-01 • via Nuitee
K
Kristina • couple • se
9
2026-07-01 • via Nuitee
J
Jeremy • solo_traveller • us
6
Pros:

Clean, newer hotel. Nice amenities and staff were very helpful. Small gym, a pool and wet bar.

Cons:

Noise from highway was very present at night and morning. Mufflers are apparently optional in Costa Rica.

2026-07-01 • via Nuitee
A
Aurelie • solo_traveller • fr
9
2026-07-01 • via Nuitee
L
Laura • solo_traveller • us
10
2026-07-01 • via Nuitee
R
Rainer • couple • de
10
Hat alles gepasst alles gestimmt so wie erwartet, hat alles ineinander gepasst
Pros:

Sehr dicht am Flughafen wunderschön zum entspannen vor dem Abflug

Cons:

Gibt nichts zu meckern

2026-06-30 • via Nuitee
S
Suárez Gonzalo • solo_traveller • es
9
Práctico y comodo para iniciar o terminar el viaje de Costa Rica
Pros:

La ubicación y cercanía al aeropuerto y al centro comercial así como el aparcamiento gratuito.

Cons:

Todo bien

2026-06-30 • via Nuitee
G
Gabriela • couple • sk
9
Pros:

Veľmi dobré raňajky , blízko pri letisku , bezplatný shuttle servis

2026-06-30 • via Nuitee
X
Xavier • couple • es
10
Muy practico.
Pros:

Ubicación y practicidad. Servicio de recogida y transporte al aeropuerto gratuito y de calidad.
Pegado al city Mall y con piscina.

Cons:

Variedad del desayuno.

2026-06-30 • via Nuitee
E
Evgeny • couple • it
10
2026-06-30 • via Nuitee
S
Suárez Gonzalo • solo_traveller • es
9
Muy práctico
Pros:

Amabilidad del personal, ubicación al lado del aeropuerto con el transporte incluido amplio horario de desayuno de 6 a 10.

Cons:

Todo estuvo bien

2026-06-30 • via Nuitee
L
LOUIS • family_with_children • pt
8
Très agréable
Pros:

Idéalement situé pour l'aéroport. Chambre très confortable et spacieuse. Très boon petit-déjeuner.

Cons:

Le bruit de la route était dérangeant, il faut privilégier les chambres côté aéroport

2026-06-29 • via Nuitee