Hilton Garden Inn San Jose Airport City Mall

Hotels
•
Hilton Garden Inn
8.5 (2503 reviews)
Francisco J. Orlich Road, , Alajuela City , cr

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Poor food quality
Service inconsistencies

Categories

Cleanliness
8.21
Overall cleanliness was mentioned positively, but with some concerns about the cleanliness of certain food options.
Service
8.88
The staff was described as courteous, but there were significant service failures in some instances.
Location
9.22
The location near the airport and mall was frequently praised.
Room Quality
8.47
Rooms were generally clean, but one review highlighted discomfort with the sofa bed.
Amenities
8.7
Amenities were well-rated, although some guests encountered issues with specific services.
Value for Money
8.16
Some reviews mentioned that the price-quality relationship is not the best, affecting overall value.
Food and Beverage
7.71
Guest reviews noted that the hotel food was disappointing and should be improved.
Overall Experience
8.68
Mixed feelings with some strong positives, but also significant negatives that impacted the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:38

Property Description

Luxurious Accommodation with Convenient Amenities
Located in Río Segundo, just 1 km from Juan Santamaría International Airport, Hilton Garden Inn San Jose Airport City Mall is the perfect choice for travelers seeking comfort and convenience.

Relaxation and Dining Options
Guests can unwind by the outdoor swimming pool, enjoy delicious meals at the on-site restaurant, or sip on refreshing drinks at the bar. The terrace offers a serene spot to enjoy the mountain view while savoring a drink.

Exceptional Services
With a 24-hour front desk, airport transfers, room service, and free WiFi, guests can expect top-notch service throughout their stay. Don't miss the chance to experience all that Hilton Garden Inn has to offer.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Location

Guest Reviews

8.5
Based on 2503 reviews
Cleanliness: 8.21
Service: 8.88
Location: 9.22
Room Quality: 8.47
Amenities: 8.7
Value for Money: 8.16
Food and Beverage: 7.71
Overall Experience: 8.68
S
Sharon • solo_traveller • il
9
Pros:

מיקום מעולה ליד שדה התעופה וצמוד לקניון,
חדרים גדולים, מיטות נוחות, ארוחת בוקר טובה במגוון שעות

Cons:

רצפת המקלחת מאוד חלקה והחלקתי בה,חשוב להזהר.
חסר דלפק להזמנת סיורים סביבה

2026-08-08 • via Nuitee
R
Rico • family_with_children • ch
7
2026-08-08 • via Nuitee
R
richard • couple • au
9
Great place to stay, we have stayed before and will again
Pros:

Very comfortable, well appointed and clean. spacious. Great location, next to the mall and the airport.

Cons:

the cofee machine a bit hard to use, as we were making tea.

2026-08-08 • via Nuitee
E
Esther • couple • es
8
Cerca del aeropuerto
Pros:

Alojamiento muy nuevo, desayuno bueno y personal amable.
Para alojarse cerca del aeropuerto perfecto

Cons:

Está apartado de todo, aunque eso ya lo sabíamos, para lo que lo necesitamos era ideal

2026-08-08 • via Nuitee
L
lucille • solo_traveller • nl
8
Pros:

Dichtbij het vliegveld en vriendelijk personeel.

Cons:

Niets

2026-08-08 • via Nuitee
J
Jonathan • family_with_children • gb
9
Excellent hotel, great staff
Pros:

We had to leave before breakfast and the staff unexpectedly arranged a packed breakfast to take either us.

Cons:

Nothing

2026-08-08 • via Nuitee
S
Stephen • solo_traveller • us
8
Great location and very convenient.
Pros:

Proximity to the mall was very helpful with some great dining and entertainment options.

Cons:

The breakfast was very underwhelming.

2026-08-07 • via Nuitee
J
Jesper • family_with_children • dk
9
Pros:

Fin placering i forhold til lufthavn og outlet.

2026-08-06 • via Nuitee
S
Sebastian • couple • dk
8
fungerer fint som lufthavshotel. Forholdsvis dyrt, men praktisk. Ingen lokal charme.
Pros:

hoteller er jo godt fordi det ligger klods op og ned af lufthavnen. det er ligesom det som man skal bruge det til. det har city malk som en del af samme bygning og det er derfor nemt at shoppe lidt hvis man har brug for dette.

Cons:

hoteller er forholdsvis dyrt, af at det ikke har så meget identitet. ligner et hilten hotel du kan finde alle steder i verden.

2026-08-06 • via Nuitee
A
Alejandro • couple • ar
8
2026-08-05 • via Nuitee
I
INSUGEC SAS 900084311-0 • solo_traveller • co
10
Pros:

Las instalaciones y la ubicación

Cons:

El desayuno regular

2026-08-05 • via Nuitee
C
cindy • solo_traveller • th
10
Pros:

It’s close to the airport.
It’s clean and comfy.
Staff are very friendly and attentive.
There is a mall connected to the hotel with a lot of store selections!
Really good hotel 🤩

2026-08-05 • via Nuitee
H
Hagit • extended_group • il
10
2026-08-04 • via Nuitee
I
ITALO • couple • br
10
2026-08-04 • via Nuitee
C
Claudia • family_with_children • nl
8
Nice and convenient near the airport
Pros:

Convenient near the airport. We just stayed for 1 night before our trip. Nice swimming pool, a bit windy though.

Cons:

Nothing. Everything was ok.

2026-08-04 • via Nuitee
S
Sascha • solo_traveller • ch
9
2026-08-03 • via Nuitee
A
alalu • family_with_children • pe
10
2026-08-03 • via Nuitee
C
Cesc_Bcn • solo_traveller • es
10
Pros:

Vam estar una nit, habitació gran i neta,, amb llits còmodes i personal molt atent.
Servei gratuït de recollida a l'aeroport.

2026-08-03 • via Nuitee
H
heloisa • family_with_children • no
1
2026-08-03 • via Nuitee
A
Anouk • solo_traveller • nl
10
Pros:

Amazing experience from the start and very nice room, the aircon works well and doesn’t make much sound! I like the gym and the breakfast. I like the late check out at 12. I would definitely come back

Cons:

The rope was missing for the cable machine

2026-08-03 • via Nuitee