Hilton Garden Inn San Jose Airport City Mall

Hotels
•
Hilton Garden Inn
8.5 (2503 reviews)
Francisco J. Orlich Road, , Alajuela City , CR

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Poor food quality
Service inconsistencies

Categories

Cleanliness
8.21
Overall cleanliness was mentioned positively, but with some concerns about the cleanliness of certain food options.
Service
8.88
The staff was described as courteous, but there were significant service failures in some instances.
Location
9.22
The location near the airport and mall was frequently praised.
Room Quality
8.47
Rooms were generally clean, but one review highlighted discomfort with the sofa bed.
Amenities
8.7
Amenities were well-rated, although some guests encountered issues with specific services.
Value for Money
8.16
Some reviews mentioned that the price-quality relationship is not the best, affecting overall value.
Food and Beverage
7.71
Guest reviews noted that the hotel food was disappointing and should be improved.
Overall Experience
8.68
Mixed feelings with some strong positives, but also significant negatives that impacted the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:38

Property Description

Luxurious Accommodation with Convenient Amenities
Located in Río Segundo, just 1 km from Juan Santamaría International Airport, Hilton Garden Inn San Jose Airport City Mall is the perfect choice for travelers seeking comfort and convenience.

Relaxation and Dining Options
Guests can unwind by the outdoor swimming pool, enjoy delicious meals at the on-site restaurant, or sip on refreshing drinks at the bar. The terrace offers a serene spot to enjoy the mountain view while savoring a drink.

Exceptional Services
With a 24-hour front desk, airport transfers, room service, and free WiFi, guests can expect top-notch service throughout their stay. Don't miss the chance to experience all that Hilton Garden Inn has to offer.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Location

Guest Reviews

8.5
Based on 2503 reviews
Cleanliness: 8.21
Service: 8.88
Location: 9.22
Room Quality: 8.47
Amenities: 8.7
Value for Money: 8.16
Food and Beverage: 7.71
Overall Experience: 8.68
L
Lucia • couple • cr
8
Súper bien para una noche
Pros:

Cerca del aeropuerto, y al lado del mall. Esta súper bien para una noche antes o después de llegar. Shuttle desde y hacia al aeropuerto.

Cons:

La ducha no tiene caída suficiente y el agua se desparrama por todo el baño. es bastante incómodo. La habitación tenía un olor raro por la mañana. Por último la “vista a la montaña” es vista al techo del mall.

2026-09-19 • via Nuitee
N
NADIA • solo_traveller • fr
8
2026-09-19 • via Nuitee
R
Ronit • solo_traveller • il
10
2026-09-18 • via Nuitee
J
Jessie • couple • us
10
2026-09-18 • via Nuitee
N
Natalia • family_with_children • cl
10
Pros:

El shuttle funcionó perfecto, disfrutamos mucho la piscina y el desayuno rico, instalaciones muy lindas y el acceso al mall es ideal, estás ahí mismo para cualquier compra que necesites.

2026-09-18 • via Nuitee
A
Andrés • solo_traveller • co
10
2026-09-18 • via Nuitee
S
Sabine • extended_group • de
4
Mittelmäßiges Airport Hotel mit gelangweilten Mitarbeitern
Pros:

Lage Airport modern

Cons:

Service allgemein, Check out: Karte war gesperrt ab 11.30 obwohl es hieß 13.00

2026-09-15 • via Nuitee
E
Elizabeth • family_with_children • gb
5
Ok. Good for convenience of shopping centre and airport
Pros:

Location, convenient and clean rooms

Cons:

The staff weren’t very cooperative. Quite expensive for what it was

2026-09-15 • via Nuitee
R
Ricardo • extended_group • es
7
Lejos del centro de Miami Beach, pero útil.
Pros:

La habitación era grande y cómoda, además con buenas vistas y luminosa. La piscina y el gimnasio están muy bien. Hay un centro comercial completo cerca del hotel, si van a relajarse o estar por la zona, es muy adecuado. Hay un starbucks en la recepción muy útil para poder comer en el propio hotel o llevarlo a la habitación.

Cons:

Está lejos del centro de la ciudad, no volvería si fuera a visitar la ciudad. La recepción está arriba, no está nada más entrar. Pedimos agua caliente para poder hacer té en la habitación y no tenían, lo cual nos sorprendió. Una noche llegamos cansados y en la recepción había un evento ajeno al hotel bastante ruidoso.

2026-09-15 • via Nuitee
S
Sandra • solo_traveller • se
10
Loved it
Pros:

I had such a wonderful stay at Hilton Garden Inn, and I honestly couldn’t have asked for a better place to stay before my flight the next day.

I was celebrating my birthday during my stay, and the staff had made my room so beautifully special for me. It was such a thoughtful touch and made me feel incredibly welcome. The staff were absolutely fantastic from start to finish, everyone was so kind, helpful and attentive.

The room was amazing, and the bed was incredible. I also ordered room service, which arrived so quickly, and the food was delicious. Everything was just incredibly smooth and easy.

Since I had an early flight, they even prepared a breakfast bag for me, which was such a thoughtful and convenient touch. The shuttle service was also excellent and made getting to and from the airport completely effortless.

The location was perfect for a stay before or after a trip, or even just as a convenient stop between travels. It’s also very close to City Mall, which was great when I needed to pick up a few things.

I would absolutely recommend staying here. The combination of the amazing staff, beautiful room, comfortable bed and incredibly convenient service made my stay perfect. It was exactly the kind of place I needed to land, relax and feel taken care of before continuing my journey.

2026-09-15 • via Nuitee
Y
Yuchen • extended_group • tw
8
2026-09-15 • via Nuitee
A
ANA • solo_traveller • cr
9
Pros:

La ubicación y la comunicación interna con el Mall

Cons:

Las frutas en el desayuno. Nuestro país tiene frutas muy ricas todo el año, y esas estaban muy congeladas.

2026-09-14 • via Nuitee
R
Ruth • solo_traveller • gb
7
Good location to airport
Pros:

Close to the airport

2026-09-14 • via Nuitee
L
Lentino • couple • ar
10
2026-09-14 • via Nuitee
M
Miller • solo_traveller • dk
9
2026-09-13 • via Nuitee
K
KdV77 • solo_traveller • nl
8
Fijn hotel bij het vliegveld
Pros:

Na 3 weken, lodges en guesthouses was het wel lekker om iets luxer en droog te zitten. We hebben heerlijk gegeten in het restaurant en lekker geslapen.
De ligging is perfect voor het vliegveld en naast de city mall om nog even wat dingetjes te halen. Al is het niet goedkoper dan op het vliegveld.

Cons:

Het uitzicht... je kijkt uit op de bergen, maar eerst het dak van de city mall en nog wat andere gebouwen.
Het zwembad heeft nergens een plek met een afdakje waar je de spullen even droog kan neerleggen, behalve in de var. We namen namelijk even een duik in de regen, maar dan wil je wel kunnen afdrogen.

2026-09-12 • via Nuitee
M
Maxine • solo_traveller • us
9
2026-09-12 • via Nuitee
T
Thomas • solo_traveller • de
10
Schönes, komfortabeles Hotel in sehr guter Lage mit leckerem Frühstück
Pros:

Die freundlichkeit der Mitarbeiter und die Lage

Cons:

Es war alles bestens

2026-09-12 • via Nuitee
M
McDougall • solo_traveller • cr
9
2026-09-12 • via Nuitee
J
Jaime Leandro • solo_traveller • ar
8
Pros:

Ubicación y servicios sus puntos altos .

2026-09-12 • via Nuitee