Hotel La Serena - Caja Los Andes

Hotels
8.8 (1178 reviews)
661 Los Nísperos , La Serena , cl

listing image 1
Show all photos

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and well-maintained
Friendly and attentive staff
Good location
Comfortable rooms
Cons:
Pool maintenance issues
Missing amenities in rooms

Categories

Cleanliness
8.75
The hotel is noted as clean and well-maintained, despite some minor issues mentioned.
Service
9.25
Staff is consistently described as friendly and attentive, contributing positively to the experience.
Location
9.25
The hotel's location is praised for easy accessibility and proximity to attractions.
Room Quality
8.75
Rooms are spacious and comfortable, though some comments suggest minor upgrades are needed.
Amenities
8.25
Some amenities are lacking, such as maintenance issues with the pool and missing items in the room.
Value for Money
8.25
General sentiment reflects good value, but suggestions for improvement indicate room for enhancement.
Food and Beverage
8.75
Breakfast and overall food quality receive positive feedback, though some guests suggest more variety.
Overall Experience
9.15
Guests generally express satisfaction with their stay, highlighting positive experiences despite minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 11:17

Property Description

Luxurious Amenities: Hotel y Departamentos La Serena - Caja Los Andes offers a seasonal outdoor swimming pool, fitness centre, indoor pool, sauna, and a bar for guests to unwind and relax.

Entertainment Options: Guests can enjoy billiards, table tennis, and tennis within the hotel premises, providing ample entertainment opportunities during their stay.

Convenient Location: Situated just 400 meters from Playa Los Fuertes, with popular attractions like El Faro Beach and La Serena Lighthouse nearby, Hotel y Departamentos La Serena - Caja Los Andes offers a prime location for guests to explore the city.

Book your stay at Hotel y Departamentos La Serena - Caja Los Andes now for a luxurious and entertaining experience in La Serena!

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 1178 reviews
Cleanliness: 8.75
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.25
Value for Money: 8.25
Food and Beverage: 8.75
Overall Experience: 9.15
G
Guillermo • extended_group • cl
10
2026-05-22 • via Nuitee
F
Francisco Johann • couple • cl
10
2026-05-20 • via Nuitee
I
Isabel • family_with_children • cl
10
2026-05-19 • via Nuitee
C
Cristian • extended_group • cl
8
2026-05-19 • via Nuitee
R
Raul Levi • solo_traveller • cl
8
Pros:

Ubicación de hotel y espacio de las habitaciones.

Cons:

Desayuno cumple con lo básico. Faltaría agregar más opciones para que sea un desayuno mejor valorado.
Algunas almohadas muy antiguas.

2026-05-19 • via Nuitee
J
javier angel • solo_traveller • cl
8
Pros:

Ubicación
Limpieza
Piscina

2026-05-16 • via Nuitee
C
Cristian Navarro • solo_traveller • ar
10
2026-05-16 • via Nuitee
M
Montero • solo_traveller • cl
4
Injusticia
Pros:

El estado general del hotel, orden limpieza amabilidad.

Cons:

No me gustó que se me cobraran un valor de " NO AFILIADA " siendo que soy afiliada desde más de 30 años.
Se está subsanado este error con una devolución del 40 por ciento pagado, NO SE SI ES LO JUSTO.. SI ESTAN OFRECIENDO DESCUENTOS DE UN 70 POR CUENTO A AFILIADOS. ME QUEDO UNA SENSACION AMARGA Y NO DISFRUTE REALMENTE MI ESTADÍA LO QUE CONSIDERE UNA INJUSTICIA.

2026-05-14 • via Nuitee
S
Sebastian • extended_group • ar
7
Pros:

La atención del personal

Cons:

El wifi, no funciona fuera de los espacios comunes

2026-05-12 • via Nuitee
G
Gualdo • family_with_children • cl
10
2026-05-11 • via Nuitee
J
Juan Jose • solo_traveller • pe
6
2026-05-11 • via Nuitee
J
Juan Jose • extended_group • pe
6
2026-05-11 • via Nuitee
G
Gilberto • couple • cl
10
2026-05-10 • via Nuitee
G
Gilberto • solo_traveller • cl
10
2026-05-10 • via Nuitee
T
Torres Quiroz • solo_traveller • cl
10
Pros:

Las instalaciones, las áreas verdes

Cons:

Mmm que no había opciones de once

2026-05-09 • via Nuitee
M
Manuel • couple • cl
7
Ahí no más !!!!
Pros:

Tranquilidad y espacios circundantes

Cons:

Pequeño gran detalle: Frigobar en las habitaciones para bebidas y algunos remedios que requieren refrigerar...Hubo uno que debí bajar todos los días, pero sin un acceso seguro.
Las cajas de seguridad muy pequeñas para los tamaños de los actuales laptops/tablets.

2026-05-08 • via Nuitee
P
Pozo • couple • cl
10
2026-05-07 • via Nuitee
J
Julian • family_with_children • cl
9
2026-05-06 • via Nuitee
L
libertad • family_with_children • cl
10
2026-05-06 • via Nuitee
R
Rodrigo • extended_group • cl
6
Buen alojamiento pero aseo baño deficiente
Pros:

desayuno, cama, instalaciones, atención excelente en relación precio calidad, hotel cuenta con

Cons:

El baño de la habitación tenia hongos en la ducha produciendo incomodidad

2026-05-05 • via Nuitee