Helnan Hotel - Port Fouad

Hotels
8.1 (518 reviews)
23 July St. Port Fouad , Port Said , eg

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Cons:
Breakfast items variety
Minor issues with pool heating

Categories

Cleanliness
8.31
Rooms very clean and comfortable, mentioned positively in multiple reviews.
Service
8.28
Staff described as friendly and helpful, with specific mentions of attentive service.
Location
8.02
Good location mentioned in some reviews but received minor critiques on breakfast.
Room Quality
8.27
Room comfort and quality highlighted positively alike in a majority of reviews.
Amenities
7.9
Some amenities like breakfast variety received critiques, affecting the score.
Value for Money
8.06
General satisfaction with the overall experience indicates good value.
Food and Beverage
7.81
Food quality was praised, yet noted for variety issues.
Overall Experience
8.18
Overall stay deemed excellent with many favorable sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:21

Property Description

Luxurious Amenities
Experience the epitome of luxury at Helnan Hotel - Port Fouad with its outdoor swimming pool, fitness center, and evening entertainment. Unwind in style at the shared lounge or enjoy a refreshing drink at the on-site bar.

Elegant Rooms
Indulge in comfort in our guest rooms featuring modern amenities such as air conditioning, flat-screen TV, and minibar. Wake up to picturesque pool views from select units and savor your morning coffee on the private balcony.

Culinary Delights
Start your day right with a delicious buffet or continental breakfast served daily. Whether you prefer a hearty meal or light fare, our restaurant caters to all tastes, ensuring a delightful dining experience.

Book your stay at Helnan Hotel - Port Fouad now for a luxurious and unforgettable experience!

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.1
Based on 518 reviews
Cleanliness: 8.31
Service: 8.28
Location: 8.02
Room Quality: 8.27
Amenities: 7.9
Value for Money: 8.06
Food and Beverage: 7.81
Overall Experience: 8.18
A
Ali • solo_traveller • eg
10
I had a wonderful stay at Helnan Port Fouad Hotel
Pros:

The hotel is beautiful, clean, and very comfortable. The staff were friendly, professional, and always ready to help specially reception team. The rooms were spacious and well maintained, and the location is excellent for a relaxing stay. Thank you to the entire team for the great hospitality. I will definitely visit again and highly recommend this hotel to anyone visiting Port Fouad

2026-05-23 • via Nuitee
O
Ossama • family_with_children • eg
9
2026-05-23 • via Nuitee
A
Ali • solo_traveller • eg
10
2026-05-23 • via Nuitee
M
Mohamed • solo_traveller • eg
10
2026-05-22 • via Nuitee
M
Mohamed Mustafa • solo_traveller • eg
8
2026-05-22 • via Nuitee
A
AHMED • solo_traveller • eg
5
Cons:

للأسف تجربتي في الفندق ما كانت بالمستوى المتوقع من فندق 5 نجوم. التعامل والأسلوب من بعض الموظفين كان غير احترافي، وفيه عدم اهتمام براحة النزيل. كنت متوقع خدمة أرقى بكثير مقابل السمعة والتصنيف. أتمنى يتم تحسين جودة الخدمة والتعامل مستقبلًا.

2026-05-21 • via Nuitee
T
Tamer • solo_traveller • eg
7
2026-05-20 • via Nuitee
H
hady • couple • eg
10
Pros:

Everything was perfect

2026-05-20 • via Nuitee
C
Christi • couple • eg
10
The best place to stay is Port Fouad
Pros:

Very good hospitality, excellent place, rooms are very clean and the staff very helpful specially Mr. Ahmed, Ms. Rana, Ms, Rewan and Ms. Rahma from the front desk

2026-05-18 • via Nuitee
R
Rafik Wassef • solo_traveller • eg
6
2026-05-17 • via Nuitee
R
Rafik Wassef • solo_traveller • eg
6
Pros:

Very helpful and cheerful staff
Good food

Cons:

More attention to rooms cleanliness and hygiene

2026-05-17 • via Nuitee
K
Karim • couple • eg
10
Lovely stay. Hotel was very nice and friendly staff specially Ms. Rana and Ms. Toqqa from the reception team ..It is the
2026-05-16 • via Nuitee
M
May • couple • eg
10
2026-05-13 • via Nuitee
O
Omran • solo_traveller • eg
2
Cons:

استاذ احمد من الرسبشين قله فى الزوق والتعدى على حق النزيل بعد استلام الغرفه وترك الشنط داخل الغرفه والذهاب للغداء خارج الفندق قام طاقم الفندق بفتح الغرفه الخاصى بى ونقل الشنط لغرفه اخرى وتسكين الغرفه لنزيل اخر ثم تم الاتصال بى للعلم تم تغير الغرفه ونقل الشنط لغرفه اخرى مما ادى الى مغادرة الفندق والغاء الحجز

2026-05-12 • via Nuitee
M
Mostafa • couple • eg
9
The staff made the stay comfortable
Pros:

Front desk Staff and food were excellent

Cons:

The beach need more attention

2026-05-12 • via Nuitee
O
Omran • solo_traveller • eg
2
Pros:

😘

Cons:

استاذ احمد الرسبشين اسواء شخص فى الفندق قام بنقل الشنط الخاصه بى من الغرفه الى غرفه اخرى بعد استلام الغرفه وكارت الغرفه وترك الشنط بالغرفه للذهاب للغداء خارج الفندق وقام بالاتصال بى تم تغير الغرفه علشان فى جست بيحب ينزل بتلك الغرفه

2026-05-12 • via Nuitee
M
Moataz Afifi • solo_traveller • eg
6
A beautiful resort marred by poor room execution
Pros:

Overall visit is good, team is hospital. Hotel is luxurious and with 2 big pools and a private beach
Rooms are eligant at the first look, but in details i have cooments

Cons:

Finish of the rooms is so bad, paint remains everywhere, poor finish of every corner, wooden decorations have paints on
light strips are incomplete as they are dipped inside celling parts, air-conditioning openings are adly finished and not fixed well
Air conditioning is directed over the beds without a way to guide it on any other location, which forced me to stop AC qnd open windows, closet were dusty that all my clothes turned into dust.
Bathroom finish is a disaster, bathtub is leaking water to ground of bathroom made it a mess, wall tiles corners are very bad, finish of marble with wooden panels is the worst, electrical cables are seen and in the water ways! Wooden door has many proplems and paint spills

Persons that are mad with these details will find every second in the room a reason to his madness, and so it was for me

This is not a finish that is expected for a new building and new part of the hotel (early this year, 3 or 4 month ago) and also is not expected for a Helnan hotel.

i will not redo the visit while i wanted to do very much for a such cozy relaxing place, am not getting myself made by my hands

2026-05-12 • via Nuitee
M
Mr.k • solo_traveller • eg
8
2026-05-11 • via Nuitee
M
Mostafa • extended_group • eg
3
Write a short sentence to sum up your stay. Disappointing overall experience with several service and housekeeping issu
Pros:

The hotel itself has a nice location and the facilities have good potential. I would also like to specifically mention Rewan from the Guest Relations department, who was consistently helpful, professional, and attentive throughout the stay. She genuinely did her best to assist whenever issues came up.

Cons:

Cleanliness, professionalism and safety

2026-05-10 • via Nuitee
A
Ahmed • solo_traveller • eg
9
Loved the stay!
Pros:

Staff is very friendly, good room view, relaxing atmosphere and good breakfast

2026-05-10 • via Nuitee