Tbilisi Philharmonic Hotel by Mercure

Hotels
•
Mercure
8.8 (428 reviews)
10 Petre Melikishvili Avenue , Tbilisi City , GE

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, hospitable and helpful staff (multiple strong mentions)
Clean, new and comfortable rooms for many guests
Good breakfast with gluten-free options
Quiet atmosphere
Convenient location close to city centre for many
Cons:
Housekeeping failures reported (hair on mattress, empty bottles left, dirty dishes, unwashed windows)
Occasional unfriendly or inattentive staff and check-in delays
Limited or inconvenient parking
Construction and poor walkability in surrounding area; some distance from old town/river
High windows with no outward view; occasional broken amenities (hairdryer)

Categories

Cleanliness
7
Mixed: many guests praised clean, well-maintained/new rooms, but multiple reports of poor housekeeping (hair on mattress, empty bottles left, dirty dishes, unwashed windows) lowered this score.
Service
9.6
Generally very hospitable and helpful staff in many reviews (supportive reception, staff assisting with parking, quick replacement of broken hairdryer), though isolated instances of unfriendly or inattentive service and check-in difficulties were reported.
Location
8.6
Conveniently located near the city centre for many guests, but ongoing construction, poor walkability in the area, and some distance from old town/river were noted as drawbacks.
Room Quality
8.6
Rooms described as new, comfortable, and with working AC; negatives include high windows with no view and occasional issues (hair on mattress, initially broken hairdryer that was replaced).
Amenities
9
Good breakfast with gluten-free options and generally adequate amenities; some guests noted minimal toiletries available only on request and parking limitations.
Value for Money
9.2
Perceived as good value by several guests (clean, comfortable rooms for the price), though a few expected higher standards given the chain and price.
Food and Beverage
9
Breakfast received positive mentions, including gluten-free options; no major complaints about food service.
Overall Experience
9.4
Overall positive stays reported (quiet atmosphere, friendly staff, clean rooms for many), tempered by notable housekeeping and occasional service issues for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:31

Property Description

Luxurious Amenities:
Experience luxury at its finest with our fitness centre, restaurant, and bar available for your enjoyment. Unwind and indulge in our upscale facilities during your stay.

Comfortable Accommodations:
Each room is thoughtfully designed for your comfort, featuring air conditioning, a flat-screen TV, and a private bathroom with premium toiletries. Enjoy city views from select units and relax with a cup of tea using the in-room kettle.

Convenient Location:
Located in the heart of Tbilisi City, our hotel is just a stone's throw away from popular attractions like Rustaveli Theatre and Heroes Square. With free WiFi and a 24-hour front desk, we ensure a seamless stay for our guests.

Book now for an unforgettable experience at Tbilisi Philharmonic Hotel by Mercure.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 428 reviews
Cleanliness: 7
Service: 9.6
Location: 8.6
Room Quality: 8.6
Amenities: 9
Value for Money: 9.2
Food and Beverage: 9
Overall Experience: 9.4
A
Anna • solo_traveller • nl
8
2026-10-29 • via Nuitee
L
Lubov • couple • az
8
2026-10-26 • via Nuitee
W
Wim • couple • nl
10
2026-10-26 • via Nuitee
K
Katerina • couple • de
10
Nice quiet stay in Tbilisi
Pros:

Nice chain hotel, as one would expect from Mercure. Quiete atmosphere, good service, no unexpected surprises. Good breakfast with some glutenfree options.

Cons:

Windows in our room were not washed for a while. Hairdryer was broken at arrival but quickly replaced.

2026-10-26 • via Nuitee
R
Roman • family_with_children • ae
10
2026-10-25 • via Nuitee
U
Uktamov • solo_traveller • uz
10
2026-10-24 • via Nuitee
A
Anahit • couple • am
9
Pros:

There wasn't parking place. We were on car and had a problem with the parking place.

2026-10-20 • via Nuitee
K
Kaigen Tesla • solo_traveller • us
7
Solid
Pros:

- staff was willing to help

Cons:

- difficulty checking in . Often times you can trust and estimate or they can make something happen for you but wasn’t the case

- some staff weren’t quite attentive (had to try to check in 3 times and when I could finally check in they didn’t help me with bags even though they were aware of how much stuff I had

2026-10-16 • via Nuitee
D
David • couple • ge
8
2026-10-16 • via Nuitee
I
Irina • couple • ae
10
Pros:

Обалденный отель по чистоте и обслуживанию. Очень приветливые и доброжелательные. И новые номера, все ухоженное и хорошо работает кондиционер

2026-10-13 • via Nuitee
R
Roman • solo_traveller • ru
9
2026-10-12 • via Nuitee
D
David • solo_traveller • ge
8
2026-10-11 • via Nuitee
M
Maryna • solo_traveller • ru
10
Pros:

Всё было прекрасно

2026-10-10 • via Nuitee
L
Lilit • couple • ru
6
2026-10-09 • via Nuitee
N
Nina • couple • ru
7
2026-09-16 • via Nuitee
G
George • couple • ge
10
2026-09-16 • via Nuitee
M
Maia • couple • ge
10
2026-09-13 • via Nuitee
C
Chun Ming • family_with_children • cn
10
2026-09-12 • via Nuitee
U
ugozna • family_with_children • rs
3
The convenient location was not enough to make up for the unfriendly service and poor housekeeping.
Pros:

The hotel is conveniently located close to the city center. However, there is currently major construction work taking place in the center, which makes walking around the area much less enjoyable. Of course, this is beyond the hotel’s control.

Cons:

The main issue for us was the attitude of the staff. They were unfriendly and made little effort to help, even with very simple requests. For example, when we asked for a pen or pencil, they could not provide either. When we asked if there was somewhere we could sit at a table for just 30 minutes, we were told to look for a coworking space somewhere in the city. Overall, every request seemed to be treated as though we were asking for something completely unreasonable.

The housekeeping was also disappointing. Empty water bottles next to the bed were left there for three or four days and were only removed after a large number of them had accumulated. Dirty dishes were not washed or returned to their proper place.

The most unpleasant part was the condition of the bed. Whenever the fitted sheet shifted slightly, a large amount of other people’s hair was visible on the mattress. This was extremely unpleasant and raised serious concerns about the standard of cleanliness.

The room was equipped with only the bare minimum. Even basic toiletries, such as a toothbrush, were available only upon request. That might be acceptable in itself, but from a well-known and fairly expensive hotel chain, we expected a much higher standard of service, cleanliness, and attention to guests.

2026-09-11 • via Nuitee
E
Ekaterina • extended_group • ru
8
2026-09-10 • via Nuitee