Tbilisi Philharmonic Hotel by Mercure

Hotels
•
Mercure
9.6 (434 reviews)
10 Petre Melikishvili Avenue , Tbilisi City , GE

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location (near Mtatsminda Park, SPAR, eateries)
Friendly, helpful staff (named staff praised)
Clean rooms reported by multiple guests
Comfortable/spacious rooms for many guests
Good/excellent breakfast
Reasonable price / good value
Eco-friendly hotel and nearby supermarkets
Recent pleasant outdoor seating areas
Cons:
Inconsistent housekeeping / missed essentials (body wash, towels, tissues)
No parking and poor communication about parking
No luggage pick-up service / no bellhop
No creamer in-room (coffee only black)
Room issues reported: small bed, fridge not working, shower drainage, AC setup problems
Occasional staff professionalism/communication problems (room assignment, tour recommendation, breakfast billing confusion)
Minor moldy smell reported in one bathroom cabinet

Categories

Cleanliness
8.8
Mixed: several guests praised cleanliness ('Clean hotel', 'Clean & quiet'), but there are repeated issues (missed essentials like body wash/towels, slight moldy smell in bathroom cabinet, shower drainage problems) that lower the score.
Service
10
Generally excellent: multiple mentions of very helpful, friendly staff and named employees (Davit, Anni) who assisted with questions and food intolerances; some isolated professionalism/communication lapses noted, but overall staff assistance is a strong positive.
Location
10
Outstanding: repeatedly praised as 'great location', near Mtatsminda Park cable car, lots of eateries and SPAR nearby; many guests highlighted convenience and view of surroundings.
Room Quality
9.2
Generally good rooms (spacious, modern), comfortable for many repeat guests, but there are occasional problems: small bed despite 'king' label, fridge barely working in one room, AC/temperature or drainage issues reported.
Amenities
8.8
Somewhat limited: no luggage pick-up service, no parking (and staff not proactive about parking info), no creamer for in-room coffee; recent additions to hotel seating areas were appreciated but practical amenity gaps lower this score.
Value for Money
10
Perceived as very good value: multiple guests called the rooms 'reasonably priced' and repeat stays indicate satisfaction with cost versus quality.
Food and Beverage
10
Strong positives: 'excellent breakfast' and restaurant staff helped with dietary needs; minor negatives (lack of creamer, one billing confusion about breakfast price) are isolated and do not substantially detract from overall food experience.
Overall Experience
10
Very positive overall: many repeat stays, guests saying the hotel is improving and they'd return; overall comfortable, friendly and convenient despite a few operational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-21 10:34

Property Description

Luxurious Amenities:
Experience luxury at its finest with our fitness centre, restaurant, and bar available for your enjoyment. Unwind and indulge in our upscale facilities during your stay.

Comfortable Accommodations:
Each room is thoughtfully designed for your comfort, featuring air conditioning, a flat-screen TV, and a private bathroom with premium toiletries. Enjoy city views from select units and relax with a cup of tea using the in-room kettle.

Convenient Location:
Located in the heart of Tbilisi City, our hotel is just a stone's throw away from popular attractions like Rustaveli Theatre and Heroes Square. With free WiFi and a 24-hour front desk, we ensure a seamless stay for our guests.

Book now for an unforgettable experience at Tbilisi Philharmonic Hotel by Mercure.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.6
Based on 434 reviews
Cleanliness: 8.8
Service: 10
Location: 10
Room Quality: 9.2
Amenities: 8.8
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
G
George • couple • ge
10
2026-09-16 • via Nuitee
N
Nina • couple • ru
7
2026-09-16 • via Nuitee
M
Maia • couple • ge
10
2026-09-13 • via Nuitee
C
Chun Ming • family_with_children • cn
10
2026-09-12 • via Nuitee
U
ugozna • family_with_children • rs
3
The convenient location was not enough to make up for the unfriendly service and poor housekeeping.
Pros:

The hotel is conveniently located close to the city center. However, there is currently major construction work taking place in the center, which makes walking around the area much less enjoyable. Of course, this is beyond the hotel’s control.

Cons:

The main issue for us was the attitude of the staff. They were unfriendly and made little effort to help, even with very simple requests. For example, when we asked for a pen or pencil, they could not provide either. When we asked if there was somewhere we could sit at a table for just 30 minutes, we were told to look for a coworking space somewhere in the city. Overall, every request seemed to be treated as though we were asking for something completely unreasonable.

The housekeeping was also disappointing. Empty water bottles next to the bed were left there for three or four days and were only removed after a large number of them had accumulated. Dirty dishes were not washed or returned to their proper place.

The most unpleasant part was the condition of the bed. Whenever the fitted sheet shifted slightly, a large amount of other people’s hair was visible on the mattress. This was extremely unpleasant and raised serious concerns about the standard of cleanliness.

The room was equipped with only the bare minimum. Even basic toiletries, such as a toothbrush, were available only upon request. That might be acceptable in itself, but from a well-known and fairly expensive hotel chain, we expected a much higher standard of service, cleanliness, and attention to guests.

2026-09-11 • via Nuitee
E
Ekaterina • extended_group • ru
8
2026-09-10 • via Nuitee
M
Mazen Al-Angary • solo_traveller • sa
10
2026-09-08 • via Nuitee
M
Mazen Al-Angary • solo_traveller • sa
10
One of the Best in Tbilisi من الأفضل في تبليسي
Pros:

Staff is very hospitable and supporting
We stayed at the hotel on 2 different occasions over 3 months and the staff was amazing twice.

نزلنا بالفندق مرتين خلال 3 أشهر وكان الطاقم في قمة التعاون والترحيب.

Cons:

The hotel and the rooms are very clean and comfortable.

الفندق نظيف جدا وكذلك مستوى الغرف مقارنة بالسعر.

2026-09-08 • via Nuitee
B
B.Bad • extended_group • us
8
Pros:

Clean room and nice staff.

Cons:

The windows are up high so you can't look out. That was weird. This is not near old town or the river. If you are okay with that, then try out the hotel. For me, it was too far of a hike and the road and street construction is terrible in that area. It was really hard to walk through so bring sneakers.

2026-09-07 • via Nuitee
C
Chun Ming • family_with_children • cn
10
fantastic! We will live back again.
Pros:

very nice hotel with nice receptionist. Sorry - i forgot the names but i know there is a gentleman and a lady provided me great help. Especially the lady who walked out with me to watch my car's parking lot under big sun!!! Super thank you!

Cons:

all good.

2026-09-05 • via Nuitee
T
Tengiz • couple • ge
10
2026-09-04 • via Nuitee
T
Tengiz • solo_traveller • ge
10
Pros:

Всех больше понравился персонал в частности мистер Давид на ресепшене который очень любезен и высоко профессионален спасибо еще будем бронировать у вас

2026-09-04 • via Nuitee
V
Valentina • couple • ru
10
2026-09-03 • via Nuitee
O
olga • family_with_children • fr
9
Good value for money
Pros:

Location

Cons:

It’s the second time we are staying here and booking a room for 3 people, including our child ( 10 years old) and it’s the second time we have to sort out the additional bed problem although we mentioned that we will be staying with our kid while booking a room. Thanks to the stuff we don’t have to pay additional money for the extra bed, but it just gets a little bit tiring to deal with this problem every time we check in…

2026-08-31 • via Nuitee
U
Usmanov • solo_traveller • uz
8
2026-08-29 • via Nuitee
H
Harold • extended_group • us
10
good comfortable hotel with a great location
Pros:

if you travel for work or simply you are in Tbilisi with family this is the perfect hotel and value for money

2026-08-26 • via Nuitee
F
Faten • solo_traveller • qa
7
Will come again for sure
Pros:

Excellent location . Room view. Very calm. Helpful lady Anna.

Cons:

Laundry is expensive. Some retouching is needed in the room “fix side light” etc

2026-08-23 • via Nuitee
A
Andra • couple • ro
10
2026-08-23 • via Nuitee
O
Olga • couple • ru
8
2026-08-23 • via Nuitee
A
Aiym • couple • kz
9
2026-08-22 • via Nuitee