STEPS Batumi Hotel & Suites

bad service
Extremely disappointing. Far below expectations.
Rating: 1/10

The worst hotel I have ever stayed in. Dirty rooms, no daily housekeeping, insects and spider webs, filthy balcony, unpleasant smell (like cat or dog urine), unhelpful staff, no drinking water, and no ice through room service. The hotel is far below basic hospitality standards. I do not recommend it.

not clean

Rating: 1/10

The worst hotel I have ever stayed in. Dirty rooms, no daily housekeeping, insects and spider webs, filthy balcony, unpleasant smell (like cat or dog urine), unhelpful staff, no drinking water, and no ice through room service. The hotel is far below basic hospitality standards. I do not recommend it.

The worst hotel experience I have ever had.

We stayed at this hotel for two nights (14–15 July 2026) and ended up checking out early because we simply could not bear to stay any longer.

I booked two rooms—one for my wife and me, and another for our children. Despite specifically requesting rooms on the same floor when making the reservation, we were placed on the 15th and 26th floors, making it extremely inconvenient for our family.

The room and bathroom had a strong sewage smell throughout our entire stay. The bed was also extremely uncomfortable, with what felt like the cheapest mattress possible.

The elevator situation was a complete disaster. There are only two elevators serving far too many rooms. Every trip involved waiting 20–30 minutes, and on checkout we spent nearly an hour just waiting for an elevator because they were small, overcrowded, and constantly full.

The hotel information in the room stated that the restaurant closes at 11:00 PM. However, when we arrived at 9:45 PM, we were told it was already closed.

The service was terrible from check-in to check-out. At checkout, I asked the receptionist if someone could help us with our luggage. She bluntly replied that no one was available. When I asked what we were supposed to do, she simply said, “Carry it yourself,” without any apology or attempt to assist. That level of customer service is completely unacceptable.

The TV was locked in Russian/Georgian, and despite requesting assistance, no one ever came to help.

There were many other issues that made this one of the worst hotel stays I have ever experienced. We checked out after only two nights and moved to another hotel because we simply could not tolerate staying any longer.

I genuinely struggle to find a single positive thing to say about this hotel. In my opinion, many of the positive reviews are misleading and do not reflect the reality we experienced. I would not recommend this hotel to anyone.

בריכה לא מרשימה. לא נכנסנו. צוות נחמד אבל לא חייכן ונעים. ארוחת בוקר בסיסית לישראלים.

The most important issues are things the hotel can realistically improve:

1. Staff attitude - Almost every request was initially answered with “No,” “I can’t,” or “There is nothing we can do.” This happened with staff at every level, including reception, housekeeping, the bar, and management.

I asked for simple things such as a bottle of water, toilet paper, coffee at the bar, or housekeeping to come at 17:00 because they never shown. The first response was almost always negative rather than an attempt to find a solution.

2. Elevators- The building has 27 floors, but only three guest elevators and one staff elevator. During the morning rush, guests sometimes have to wait 25–35 minutes. The hotel clearly knows that there are not enough elevators during busy hours. Since the staff elevator is located next to the guest elevators, it would make sense to open it for guests during peak times.

3. Breakfast and coffee - There is no coffee included with breakfast at all—not even instant coffee with hot water. After paying approximately $15 for breakfast, guests still need to order coffee separately from the bar for $3.
The breakfast itself is good. The variety is limited, although the food that is available is generally fine.

4. Bed and mattress quality -The bed was already broken when I arrived, which was a very unpleasant situation. The mattress quality was also far below what I would expect from a five-star hotel. It felt more suitable for a basic three-star property, and I have stayed in two-star hotels with better beds.

5. Milk unavailable - During breakfast, I sometimes wanted to have cornflakes, but there was no milk available. Milk was also sometimes unavailable when ordering coffee at the bar.

The full list of issues is much longer. I stayed for six nights, and couple conversation attempts with the management almost every day there was a new problem. Eventually, I decided to leave the hotel.
The hotel has potential, but it urgently needs management attention

Ужасно грязный номер. Мы запрашивали детскую кроватку, нам одобрили, но в номере её не было

Кровати маленькие и матрасы слишком мягкие.

Es gibt nur 2 Aufzüge für die gesamte Anlage, wir musste ab und zu schon länger warten.

Please be aware that there are actually two Lortkipanidze Street, situated in completely different parts of Batumi. This is actually 2B Grigol Lortkipanidze Street, not just a 2 Lortkipanidze Street!