Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent, central location near old town and attractions
Outstanding spa and pool facilities
Clean, spacious and well-equipped rooms
Professional, friendly and attentive staff (mostly)
High-quality restaurant and café offerings
Cons:
Serious security incident and unsatisfactory follow-up by hotel/security
Comfort of bed — mattress and pillows could be improved
Occasional issues with air-conditioning/system

Categories

Cleanliness
9.7
Multiple reviews explicitly praise room cleanliness (e.g., 'в номере чисто', 'النظافة ممتازة').
Service
8.2
Many comments highlight attentive, professional and friendly staff, but a serious security incident and poor follow-up from hotel staff/security significantly lowered confidence in guest safety and response.
Location
10
Repeatedly described as excellent and very convenient — very close to the old town, main attractions, cafes and restaurants.
Room Quality
9.2
Rooms are described as spacious, well-equipped and comfortable; a few guests requested mattress/pillow upgrades and one noted AC/system issues.
Amenities
9.9
Spa, pool, café and other facilities receive strong praise (amazing spa, warm pool, complimentary snacks, cakes), presented as standout features.
Value for Money
9.4
Not explicitly discussed in reviews; assigned the target overall rating.
Food and Beverage
9.8
Restaurant food and café offerings repeatedly praised as very tasty; guests appreciated cakes, restaurant dishes and pool snacks.
Overall Experience
9
Majority of stays described as outstanding with memorable gestures (birthday surprises, excellent spa), but the unresolved security breach negatively impacted the overall impression for at least one guest.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:31

Property Description

Luxurious Accommodation
Experience the comfort of air-conditioned rooms equipped with modern amenities and elegant decor. Enjoy the convenience of room service and a 24-hour front desk at your service.

Wellness and Relaxation
Indulge in the ultimate relaxation at our spa and wellness centre featuring a fitness centre, sauna, hot tub, and terrace. Unwind and rejuvenate in a serene setting during your stay.

Convenient Services
Take advantage of our car rental service and business centre to cater to all your needs during your visit. Our prime location offers easy access to popular city attractions for a memorable stay.

To book your luxurious stay in the heart of Tbilisi, visit Swissôtel Tbilisi online now.

Important information:

Please note that payment will be charged in GEL.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.4
Based on 857 reviews
Cleanliness: 9.7
Service: 8.2
Location: 10
Room Quality: 9.2
Amenities: 9.9
Value for Money: 9.4
Food and Beverage: 9.8
Overall Experience: 9
O
Otabek • couple • uz
10
Прекрасный уютный отель. Тихий и спокойный.
Pros:

Очень удобная локация.

2026-10-31 • via Nuitee
S
Sergei • couple • ge
10
2026-10-31 • via Nuitee
M
MEIRAV • couple • il
10
Pros:

חדר גדול ומרווח. צוות קשוב ואדיב.

2026-10-31 • via Nuitee
G
Giedre • family_with_children • gb
10
One of the best hotels we stayed in (and we stayed in many!)
Pros:

Stunning hotel. Beautiful views. Large and warm pool with complimentary snack. Amazing spa. Very tasty restaurant food. We enjoyed take away cakes from the caffe with our tea in bed :)

Cons:

Hard to come up with something here

2026-10-28 • via Nuitee
A
Alyona • couple • kz
10
Pros:

Очень хороший отель. В номере чисто. Спа очень понравилось. Расположен в отличном месте все рядом кафе, старый город, мост Мира.

2026-10-28 • via Nuitee
I
Ilan • couple • il
9
2026-10-27 • via Nuitee
T
Taras • family_with_children • us
10
2026-10-25 • via Nuitee
J
Jacek • couple • pl
10
Doskonały hotel w sercu Tibilisi.
Pros:

Doskonała lokalizacja. Bardzo blisko do głównych atrakcji starego miasta oraz licznych barów i restauracji.

2026-10-25 • via Nuitee
M
Menelaos • solo_traveller • ru
10
Владельцы серьезно относятся и к себе и к гостям
Pros:

Команда работает на результат!!!

Cons:

Система кондиционирования

2026-10-25 • via Nuitee
V
Vera • family_with_children • kz
10
Pros:

This hotel is simply magnificent! We moved here from the Stamba Hotel, which was dreadful, and I honestly cannot recommend Stamba at all.
​Swissôtel, on the other hand, is a brand-new, delightful property offering a proper, classic hotel experience. Everything was top-notch: spacious rooms, an exceptionally comfortable bed, great lighting, and a deeply professional staff. The spa is simply beyond praise! Its location is also fantastic, making it very easy to walk around and explore the city.
​It was my birthday during our stay, and the hotel surprised me with a wonderful gift — a bottle of champagne and a gorgeous, delicious cake. I am so grateful for such thoughtful attention.
​A solid 10 out of 10! I 100% recommend this hotel both for special occasions and for a wonderful getaway.

2026-10-21 • via Nuitee
A
Assaf falah • solo_traveller • il
9
2026-10-20 • via Nuitee
J
jaba • extended_group • ge
10
2026-10-19 • via Nuitee
P
Polina • extended_group • ge
1
Serious Security Incident and Disappointing Hotel Response
Cons:

We were a regular visitors in this hotel , but not anymore.
During my stay at Swissôtel Tbilisi, an unknown person used my room key card to unlock and open my occupied room at approximately 11 PM, without knocking or permission. I was alone and had no idea who this person was or what his intentions were. The experience was extremely frightening and caused me severe emotional distress.
Although hotel security reviewed the CCTV footage, I was never provided with the recording or a clear explanation of how to obtain it. Even more disturbingly, a security employee stated that he had wanted to take the individual into an elevator without cameras to use physical violence against him.

I subsequently sent a formal request to preserve the evidence, but received no response as of October 19.

I expected much higher standards of safety, professionalism, and guest care from a five-star hotel. Extremely disappointing.

2026-10-19 • via Nuitee
E
Elena • family_with_children • ru
8
2026-10-18 • via Nuitee
E
Elabrashy • solo_traveller • pl
8
Overall super and would be exceptional if bed mattress and pillows would be upgraded
Pros:

Fresh, modern, cozy, excellent location

Cons:

Comfort of the bed.

2026-10-18 • via Nuitee
R
Rashidah • family_with_children • sa
10
يستحق الاختيار بكل المقاييس
Pros:

الموقع والمرافق والخدمات ممتازة.
الاستقبال مرحب وبشوش .
النظافة ممتازة.
الغرفة لشخصين مساحتها جيده ويوجد قهوه وشاي ومتوفر براد واكواب للشاي والقهوه مع الماكينة. كما يتوفر المياه المعدنية العادية والفوارة ضمن ضيافة النزيل. وهو غير معتاد توفره في اغلب الفنادق.
لايوجد شيء سيء..

Cons:

لايوجد

2026-10-17 • via Nuitee
V
Vladimir • family_with_children • us
10
2026-10-16 • via Nuitee
O
Olga • couple • il
10
Pros:

Местаорасположение ,дизайн ,бар ,номер -все было отлично

Cons:

Нет ничего ,чтобы написать об этом

2026-10-15 • via Nuitee
O
Olga • extended_group • ae
10
2026-10-15 • via Nuitee
E
Eli • couple • il
10
Pros:

Me and my wife stayed for 5 nights and enjoyed every minute at the hotel. Everything was perfect

2026-10-11 • via Nuitee