The Artesian

The ease of requesting cleaning supplies and new bath towels was not super convenient. It would be helpful to have a clearer option there. Also, initially upon booking, the mandatory contract came from an unknown number and not the number associated with the booking information. I called the number provided in the booking to confirm the legitimacy of the link and they said they would alert the property owner. Just something to consider that may make the confirmation process smoother for guests. Additionally, the step by step entry instructions were very helpful, but the photos of the outside of the building require an update as upon arrival, the pictures reflect that of the building across the street and the directions to the dumpster are not entirely accurate. I will also add, that the photos of the room included what appeared to be a living room space, but there was no living room/couch area. The room we had was a kitchen, cute/small two-seater table, a queen size bed, and a bathroom. It was great, but not exactly what I saw in the booking overview. Overall, not too much about the property itself that we did not like and our stay was great!

The WiFi didn’t work the entire time (week I was there).
I work remotely and this was a huge disturbance to my work. I went to Cafe Bravo for good internet many times. The property did nothing about it and has offered a $70 compensation for my full $711 week.

no parking. roku tv.

No parking close to building

Very loud noisy, with thin walls.

Service is terrible if anything goes wrong or if you need to change anything. My request to check in an hour early was denied immediately. Trying to check out a day early was even worse. An hour phone call to booking.com and then an hour phone call to Sonder with no help from either.

It was probably clear in the reservation, but the bed (although super comfortable) seemed smaller than a queen so when you are used to sleeping with your tall/big husband in a king that was the only adjustment.

N/A

The process is torture! If you don't receive email it's a horrible process of getting your entry code

The process was torture!

The plugs kept shorting which was annoying g. The bathroom vents into the bedrooms which is a little odd.

We arrived at our destination after a long international flight to discover that our booking which we made 6 months ago had been cancelled by Sonder even though we had fully paid and the booking was available on booking.com. There were no staff to help us and no accountability from the hotel. After hours on a help line to resolve the problem the only way we were told we could sort out the problem was for us to book directly with Sonder and pay for additional rooms. An absolutely abysmal experience which ruined our holiday. No support from booking.com and absolutely none from Sonder. As a Marriott owned business I would have expected more. Don’t be fooled!

Apt's are functionally impracticable.
One of the beds was broken, It's been hobbled/MacGyver'd together to give the appearance of a functioning bed, but it was just a mask.
The beds takes up nearly 80% of the bedroom it occupies, whereas the living area is huge but sparsely, and uncomfortably furnished.
There were 3 towels for a room designed for 4 people. Its a small detail but something that should be standardized.
When a room comes with free ear plugs, you know there is a problem which was not disclosed before booking.
Lighting in the Apt/rooms were amateur at best, a single table lamp for each bedroom.

The room is very cleaned and comfortable however there was a dull moderate vibrating sound that came on every 30 mins in the night. That’s why there were ear plugs by the bed. I am a very light sleeper so I didn’t get much sleep.