Timber Ridge Lodge - Walking Distance from Downtown Gatlinburg

Hotels
•
Independent
6.2 (72 reviews)
315 East Pkwy, Gatlinburg, Tennessee, 37738 , Gatlinburg , US
1-865-318-0133

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Facilities

Nature reserve
Express check-out
Free WiFi
Express check-in/check-out
Designated smoking area
ATM/banking
Express check-out
Express check-in
Tours/ticket assistance
Free self parking
See all facilities

Review Highlights

Pros:
Location convenience
Comfortable beds
Cons:
Dirty rooms
Poor service
Noise disturbances

Categories

Cleanliness
4.15
Multiple reviews mentioned dirtiness and poor cleaning standards in rooms.
Service
7.15
Some reviews indicated poor service and unresponsive staff, while others had neutral experiences.
Location
7.65
Convenient location described in several reviews, though some safety concerns were mentioned.
Room Quality
5.15
Reports of old and poorly maintained rooms, with cleanliness issues indicated.
Amenities
5.15
Basic amenities mentioned but functional issues reported, such as broken appliances.
Value for Money
7.65
Some reviews suggested it was worth the price, with others indicating value for the location.
Food and Beverage
6.35
No specific food and beverage comments, assigned to the overall rating.
Overall Experience
6.35
Mixed experiences reported, with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:29

Property Description

Experience the charm and comfort of Timber Ridge Lodge - Walking Distance from Downtown Gatlinburg, where your unforgettable getaway begins!

Convenient Amenities
Make the most of complimentary wireless internet access and express check-in/check-out for a hassle-free stay. Our attentive staff is ready to assist you with tour and ticket bookings, ensuring you enjoy all the local attractions with ease.

Comfortable Accommodations
Relax in one of our 29 uniquely decorated guestrooms equipped with microwaves and Smart televisions. Stay connected with free Wi-Fi and enjoy your favorite shows on cable programming from the comfort of your room.

Prime Location
Located within walking distance of Ripley's Aquarium of the Smokies and Anakeesta, our lodge puts you at the heart of Gatlinburg's local adventures. Explore the breathtaking beauty of Great Smoky Mountains National Park, just a short drive away.

Don't miss out on the perfect getaway; book your stay today at Timber Ridge Lodge!

Important information:

  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

Location

Guest Reviews

6.2
Based on 72 reviews
Cleanliness: 4.15
Service: 7.15
Location: 7.65
Room Quality: 5.15
Amenities: 5.15
Value for Money: 7.65
Food and Beverage: 6.35
Overall Experience: 6.35
J
Joeglass • couple • us
4
Pros:

bed was comfy and ac worked good

Cons:

room only had one towel and the ice machine didnt work

2026-05-21 • via Nuitee
M
McClure • solo_traveller • us
5
Pros:

The bed was comfortable

Cons:

Lighting not good, bulbs out or not working. No working vent in bathroom. Refrigerator needed to be cleaned. Coffee pot needed to be cleaned. Water pressure could be better. Seating in room could be better.

2026-05-04 • via Nuitee
J
Joshua • solo_traveller • us
1
Horrible.
Cons:

Place was gross. Had bed bugs and cockroaches. Ended up checking into a different hotel.

2026-04-30 • via Nuitee
M
Maria • solo_traveller • us
9
2026-04-13 • via Nuitee
R
Randall • couple • us
4
Pros:

This is close to towns and all the attractions , but places run down and falling apart , and there were ants

Cons:

The bed was comfortable

2026-04-08 • via Nuitee
J
John • couple • us
2
Bad lodge!
Pros:

Nothing

Cons:

Room 110 had bedbugs so they moved us to a different room the heat kept going on n off not really heating the room and kept knocking the TV kept digitalising so really couldn't watch a whole lot no vending machines well let me rephrase that there were vending machines but everyone of them was broken ice machine was broken also room had ants in the bathroom they also didnt clean the room while we was away for the day either they have Keurig coffee machine in room but no coffee pods to put in it and no pot to use the other side they boast about you can drink coffee like your at home but no way to drink coffee without pods not much sugar and creamer either bath rags were stained up also I wouldn't recommend anyone else staying here until they get rid of bed bugs and ants and fix everything else thats wrong.

2026-04-07 • via Nuitee
A
amy • couple • us
1
Horrible experience!
Pros:

The location in Gatlinburg was the only good thing about this hotel.

Cons:

The staff is rude and not organized on late check ins. The shower had a whole in the ceiling where the shower upstairs dripped a lot of water right over our shower head could not even shower Plaster falling down. People lingering outside all night on balconies. Smelled horrible inside air u it made loud banging noises all night. Really bright lights shining in windows at night. Key cards in lock boxes on doors with the room number as to open the box. I would HIGHLY RECOMMEND NOT STAYING HERE.
I talked to them and they only said sorry, we will have maintenance look at it as if it wasn’t there for weeks or longer.

2026-04-05 • via Nuitee
K
Kyrsten • couple • us
7
Last minute booking worked out well for us!!
Pros:

Very pretty

Cons:

Fridge not working in my room

2026-04-05 • via Nuitee
F
freddy • couple • us
1
Unacceptable.
Pros:

I did not stay at Timber Lodge due to the unacceptable condition of the room. Upon arrival, there was a strong unpleasant odor, and the blankets and pillows were visibly stained. The overall cleanliness was poor and did not meet basic sanitary standards, so I chose not to occupy the room.

I requested a refund at the time, but I have not yet received it. I would appreciate prompt attention to this matter.

Cons:

I am extremely disappointed with my experience at Timber Lodge. Upon entering the room, I was immediately met with a strong, unpleasant odor. The blankets and pillows were visibly stained, and the overall condition of the room was clearly unclean and unsanitary.

Due to these unacceptable conditions, I did not stay in the room and left shortly after arrival. This was not a matter of preference but basic cleanliness and health standards that were not met.

I requested a refund at the time, as I did not occupy the room, and was advised to follow up through Booking.com. However, I have yet to receive my refund, which is very frustrating.

I expect this issue to be addressed promptly. This experience was unacceptable, and I would not recommend this property based on the condition of the room and lack of resolution.

2026-04-02 • via Nuitee
A
Anthony • extended_group • us
2
It was a place to sleep
Pros:

Location was pretty great. Less than 10 min walk to food and the aquarium wasn't far, either.

Cons:

We lost power! Neighboring room used their microwave and from that point on we couldn't use our tv or microwave and the staff couldn't figure out how to get it back on.

2026-03-30 • via Nuitee
B
Brannon • extended_group • us
7
2026-03-28 • via Nuitee
H
Hardigree • couple • us
10
Pros:

The staff was kind the room was clean and cozy and the cost was a great value

2026-02-23 • via Nuitee
S
Seth • couple • us
7
2026-02-23 • via Nuitee
L
Lori • couple • us
1
We stayed elsewhere and want a refund
Pros:

We arrived and no lights were on and vacant lot

Cons:

It looked abandoned

2026-02-23 • via Nuitee
C
Claudia • couple • us
5
I’ve stayed here before and it was better than this time. Probably will Not stay here again.
Pros:

There was No One on the property when we got there. And no one there through the night or when we left. Like a Ghost Town.

Cons:

Feeling like you had no one to help with anything if you needed something because no one was there.

2026-02-22 • via Nuitee
S
Samantha • couple • us
8
Worth the money. Clean. Decent. Right downtown.
Pros:

It was located right downtown.

Cons:

Outside needed more up keep.

2026-02-14 • via Nuitee
A
Aidyn • couple • us
10
Cozy with good staff
Pros:

Very cozy stay

Cons:

Liked it all

2026-01-26 • via Nuitee
K
katie • extended_group • us
8
2026-01-20 • via Nuitee
R
Rebecca • extended_group • us
1
Horrible
Pros:

Absolutely nothing!

Cons:

Blood on the bed, roach in the bed, tick on the bed. Mold. Stained stinking carpets. Absolutely disgusting. Main light was broken. No remote for tv. The list goes on

2026-01-19 • via Nuitee
D
Dana • family_with_children • us
8
tub drain could have worked better
2026-01-19 • via Nuitee