Novotel Sihanoukville Holiday Resort

Hotels
•
Novotel
8.3 (146 reviews)
2 Thnou Street Village 1, Commune 3 Mittapheap District , Sihanoukville , KH
+85581982999

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly, professional and prompt staff / excellent reception team
Excellent or varied buffet breakfast cited by multiple guests
À la carte evening dining praised as superb
Nice view / idyllic location mentioned
Rooms described as modern and generally clean
No casino is a plus for some guests
Property described as very beautiful; best in town by one reviewer
Cons:
Surrounding area under construction; beach quality poor
Town described as unpleasant or not recommended by some reviewers
Main pool reported as cloudy/turbid; pool also described as small and too warm
One room smelled of tobacco; bathroom leakage and poor shower waterproofing
Sliding partitions reduce privacy; limited storage and insufficient towels/robes
Restaurants and room service close early (around 10:30pm)
Perceived poor value for money / price not matching experience
Isolated staff incident at pool (requesting money / distrust) and some anti-non-local sentiment reported in reviews

Categories

Cleanliness
8.1
Rooms generally described as clean by multiple guests, though one room had a strong stale tobacco smell and the main pool was reported as cloudy/turbid.
Service
9.2
Consistently praised reception and hotel staff (friendly, professional, prompt) and drivers; isolated negative interaction at the pool with staff mistrust noted, but overall service is a standout.
Location
7.6
Mixed: some reviewers praised the view and idyllic setting, while others reported the surrounding area is under construction, the beach is poor and the town itself was described as unpleasant.
Room Quality
7.4
Rooms described as modern and nice, but issues reported include a tobacco smell in one room, poor bathroom waterproofing (shower leaks), little storage and sliding partitions that reduce privacy.
Amenities
7.8
Property amenities are attractive but several issues noted: main pool cloudy, pool perceived as small/too warm, restaurants and room service close early; lack of casino seen as a plus by some.
Value for Money
7.5
Several guests felt the price did not match the experience (expectations vs. reality), particularly citing breakfast and beach/pool quality as reasons for disappointment.
Food and Beverage
8.8
Buffet breakfast received both strong praise (excellent, varied) and criticism (ordinary, poorly organised); evening à la carte dining was described as superb by some guests.
Overall Experience
10
Overall experience skews very positive due to outstanding staff, attractive property and memorable stays for many guests, despite notable negatives around location, pool and value for some visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:31

Property Description

Luxurious Accommodation at a Stone's Throw from the Beach
Experience a stay in the lap of luxury at Novotel Sihanoukville Holiday Resort, located just steps away from Independence Beach.

Delightful Dining Options
Indulge in a delectable spread with our buffet breakfast offerings and savor Cambodian, French, and Italian cuisine at our onsite restaurant.

Family-Friendly Fun and Relaxation
Enjoy a relaxing getaway with amenities like an outdoor pool, fitness center, a private beach area, and a children's playground. Let our multilingual staff assist you throughout your stay.

Book now for a memorable beachside retreat at Novotel Sihanoukville Holiday Resort!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KOS

Location

Guest Reviews

8.3
Based on 146 reviews
Cleanliness: 8.1
Service: 9.2
Location: 7.6
Room Quality: 7.4
Amenities: 7.8
Value for Money: 7.5
Food and Beverage: 8.8
Overall Experience: 10
J
JAMES • couple • gb
10
5 stars all round
Pros:

5 stars all round .. an oasis amidst the confusion of Casino Hotels and their bling and glitch.. wonderful reception team, an excellent buffet breakfast, and quite superb à la carte evening dining… our thanks to all the team., we had an amazing experience

Cons:

Nothing!

2026-10-22 • via Nuitee
P
Paul Edwards • solo_traveller • gb
10
2026-10-08 • via Nuitee
H
haim • solo_traveller • il
9
Pros:

מלון מצויין צוות מקסים הנהג שלי היה מצויין מסביר פנים..בעיה אחת קטנה היתה לי.בבריכה .שהבחור ביקש כסף על קפה במקום..והוא לא האמין לי שאני ישלם.בקבלה.הוא פחד שאני הברח.אבל הכל היה מצויין

Cons:

את העיר מגעילה מסריחה יש בא רק סינים עיר רפעים אין כלום לא מומלץ אם.אתה לא סיני9

2026-08-10 • via Nuitee
M
Marine • extended_group • fr
6
Un hôtel avec un personnel remarquable, mais un environnement et des prestations qui ne sont pas à la hauteur du prix de
Pros:

Le personnel est très accueillant, professionnel et toujours souriant. La vue est magnifique, les chambres sont modernes et le petit-déjeuner est varié et de bonne qualité. Les installations de l’hôtel sont récentes et agréables.

Cons:

Malheureusement, notre expérience a été décevante. L’environnement autour de l’hôtel est en plein chantier, avec des nuisances et des odeurs désagréables à proximité de la plage, ce qui ne donne pas envie de s’y baigner. La plage ne correspond pas à ce que l’on attend d’un hôtel de cette catégorie. La piscine principale était trouble, ce qui ne donnait pas envie d’y entrer. Sur les deux chambres réservées, l’une sentait fortement le tabac froid. La salle de bain est peu pratique : la douche manque d’étanchéité et l’eau se répand facilement au sol. Le système de cloisons coulissantes offre très peu d’intimité. Nous avons également trouvé qu’il y avait peu de rangements, une seule grande serviette par personne et un seul peignoir pour deux personnes. Au final, nous avons préféré passer notre journée au Sokha Beach Resort pour profiter d’une plage et d’une piscine plus agréables. Pour le prix payé, nous nous attendions à une expérience bien différente.

2026-07-23 • via Nuitee
P
PETER • couple • hk
8
2026-07-18 • via Nuitee
D
Dang • solo_traveller • vn
10
No casino is a plus, nice view, good breakfast, clean room.
Pros:

No casino is a plus, nice view, good breakfast, clean room.

2026-07-09 • via Nuitee
B
Bruce • solo_traveller • us
10
2026-06-16 • via Nuitee
L
Leng • couple • kh
9
2026-06-14 • via Nuitee
S
Sandra • couple • pt
9
2026-06-02 • via Nuitee
D
Dr. Sushil Nijhawan • solo_traveller • in
10
Very beautiful property
Pros:

Very beautiful. Idyllic location and very prompt staff service.

Cons:

Ni room service after 10:30, all their restaurants close by 10:30pm

2026-06-01 • via Nuitee
G
Glenn • extended_group • au
6
Hotel is probably the best in town. The town is terrible
Pros:

Hotel is fine. Not spectacular. Pool is small and too warm.

Cons:

The town itself is horrible. No fault of the hotel. Unless you’re Chinese, don’t go.

2026-05-21 • via Nuitee
J
junbin • solo_traveller • kh
10
2026-05-17 • via Nuitee
L
lina • family_with_children • us
10
2026-05-16 • via Nuitee
L
lina • couple • us
10
2026-05-16 • via Nuitee
T
Thol • couple • kh
8
2026-05-14 • via Nuitee
R
Roy Miller • extended_group • sg
6
All good just needed a bit of an international touch
Pros:

Overall, the hotel was good. The room was great, however the buffet breakfast spread was very normal. The food settings were a bit of a mess and not well organise. Was hoping Novotel to have an International standard but this was a bit of a disappointment.

Cons:

Buffet breakfast

2026-05-07 • via Nuitee
L
Leonardo • solo_traveller • ch
7
Hotel has potential but the surrounding area really take away from the experience, what a shame!
Pros:

Location: Quite good, situated right in the city center.

Room Design: Cleverly designed and well-laid-out rooms.

Views & Amenities: Beautiful views of the sea and the pool. Includes convenient parking, as well as access to the beach and swimming pool.

Cons:

Plumbing Issues: The shower drain was a disaster; water leaked into the room. However, the staff was very responsive and quick to fix the issue.

Environment: The hotel is located near sewage outlets (to the left when facing the sea), which occasionally results in unpleasant odors.

Urban Decay: The city has been spoiled by a multitude of unfinished Chinese construction projects left in limbo. These ruins unfortunately mar the view from the hotel and the overall city atmosphere.

Dining: The food quality could be improved.

Guest Experience: Encountered some instances of rude behavior from Chinese tourists.

2026-04-27 • via Nuitee
D
Dash • solo_traveller • kh
8
2026-04-25 • via Nuitee
S
Serpant • extended_group • kh
7
2026-04-18 • via Nuitee
B
Botumrangsay • family_with_children • kh
2
Pros:

Facilities

Cons:

Staffs and room condition

2026-04-13 • via Nuitee