Alma San Juan

Hotels
8.7 (391 reviews)
405 C. de San Francisco , San Juan , pr

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout
Evening entertainment
Coffee Shop on site
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Review Highlights

Pros:
Excellent location
Friendly staff
Clean accommodations
Cons:
Windowless rooms
Noise from staff
Limited breakfast options

Categories

Cleanliness
8.88
Generally clean, with some issues in room preparation but overall positive sentiment.
Service
9.35
Staff was very accommodating and friendly, with excellent service mentioned frequently.
Location
9.39
Excellent location in the heart of old San Juan, convenient to attractions.
Room Quality
7.84
Some rooms were windowless and noisy, impacting the quality of stay.
Amenities
8.87
Rooftop bar and restaurant were well-received, though some amenities like breakfast options were lacking.
Value for Money
8.33
Some reviews mentioned better alternatives at a lower price, indicating mixed feelings on value.
Food and Beverage
7.88
Positive feedback on rooftop dining, but limited breakfast options.
Overall Experience
9.05
Overall great experience despite some minor issues with rooms and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:14

Property Description

Prime Location in San Juan
Luxurious Amenities
Helpful Bilingual Staff

To experience the charm of San Juan in comfort and style, book your stay at Alma San Juan today.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 391 reviews
Cleanliness: 8.88
Service: 9.35
Location: 9.39
Room Quality: 7.84
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 7.88
Overall Experience: 9.05
J
Joey • couple • nl
8
2026-05-21 • via Nuitee
D
Denise • couple • sx
10
2026-05-18 • via Nuitee
K
Kristen • solo_traveller • us
10
Pros:

Staff was fantastic, super clean, good hotel gym, great restaurants/bar options/coffee shop on site and walking distance to the rest of Old San Juan. Would definitely recommend!

2026-05-15 • via Nuitee
H
Henk Jaap • couple • do
4
2026-05-14 • via Nuitee
P
Perez • couple • do
6
Piso 6 UN GRAVE ERROR.
Pros:

Excelente ubicación

Cons:

Nos toco el piso 6, grave error. No podiamos estar tranquilos durante el dia ya que arriba esta el rooftop y el restaurante y fue horrible, demasiado ruido. Se pasaban arrastrando mesas y sillas y eso se escuchaba dentro de la habitación.
Teniamos que salir al parque o buscar que hacer porque estar ahi era horrible.

2026-05-11 • via Nuitee
C
Carol • couple • us
9
The staff was extremely helpful as we needed to leave our suitcases early and then I had to get something out of one a c
Pros:

Very convenient to everything we were doing.

2026-05-07 • via Nuitee
B
Bereche • couple • us
10
2026-05-07 • via Nuitee
K
Kiara • couple • pr
8
2026-05-05 • via Nuitee
E
Emily • couple • ca
6
Lovely until a bed bug scare.
Pros:

The property was beautiful and the cafe was great. The room was large and the bathroom was very nice. The beds were very comfortable.

Cons:

The rooftop pool was very underwhelming and there was only room for about 5 people to lounge up there. Our AC stopped working for the last 2-3 nights. We also both woke up with bites on our feet the second to last night of our stay and there were bloody marks at the end of one of the beds that weren’t there when we checked in. We were very uncomfortable and worried so we requested a new room for our last night. The staff completely dismissed our concerns and never responded to either email I sent detailing the situation and including pictures.

2026-05-04 • via Nuitee
R
Rosa • solo_traveller • us
9
Pros:

The location.

2026-05-02 • via Nuitee
J
Johanne • family_with_children • us
9
My "go-to" in San Juan
Pros:

Alma was a wonderful boutique hotel in the heart of Old San Juan. If Old San Juan is the destination this felt like the optimum spot. The building fits the setting yet the interior is fully fresh and modern. Though we only dined at Mar&Rosa the food options are excellent for any meal required. The seafood at Mar&Rosa was great. Next time we will try Andaluz. The coffee shop seemed great as well though there were a number of great coffee shops just a few steps from the hotel as well. The room was spacious and the beds very comfortable. The staff was very welcoming. I will highly recommend this place to anyone visiting San Juan.

Cons:

Nothing was displeasing.

2026-05-01 • via Nuitee
P
Paul • couple • au
10
Perfect location to stay to visit Old Town San Juan
Pros:

Location was good

2026-04-29 • via Nuitee
J
Joan • extended_group • us
10
2026-04-29 • via Nuitee
R
Robin • family_with_children • us
9
Nice hotel. Very friendly
Pros:

Having a car was the biggest problem. Would not stay again if we had a car. We had to find parking. The hotel gave us a list. Fist one was full the second place was a little sketchy. But it worked

Cons:

Parking

2026-04-26 • via Nuitee
S
Sara • couple • us
3
I do not recommend this overpriced hotel
Pros:

NA

2026-04-17 • via Nuitee
S
Sharon • couple • us
9
Location and comfort
Pros:

This hotel is very well located. The room was fairly spacious and definitely comfortable. The bed was great. The rooftop is a wonderful place to relax or dine.

Cons:

Our room had no window we could look out, just small ones high to bring in light. This was fine for our brief stay, but I would want some sort of view for a longer stay.

2026-04-13 • via Nuitee
B
bringthedoo • couple • us
9
Lovely modern hotel stay in prime location!
Pros:

The building is clean and the staff is nice and helpful. The robes were top quality and the room was nicely appointed, even in the lower end room. There was no free breakfast but the cafe downstairs was excellent. The gym was small but had plenty of options (treadmill, elliptical, dumbells from 8 - 50 lbs, kettlebells, and medicine balls) The pool was small but had an excellent view and was perfect for cooling off in between basking in the sun.

Cons:

The room walls are very thin and the room next to our decided inexplicably to have a loud gathering well past 1130-midnight. I will say that we texted the front desk to ask them to respect quiet hours and the noise stopped shortly after. The rooftop could benefit from some shaded area - umbrellas may be difficult for safety reasons but they could get creative with sun sail shades or the like.

2026-04-13 • via Nuitee
L
Laura • family_with_children • ca
7
Pros:

Location was amazing

Cons:

Walls very thin. You hear everything

2026-04-11 • via Nuitee
R
Robert • extended_group • us
9
A convenient place to stay in the middle of the old city.
Pros:

The hotel is conveniently located on a nice square in the middle of the old town. The staff were friendly, and the facilities were clean, with everything working in good condition.

Cons:

The only annoying aspect was the rather labyrinthic experience it took to get to our room. Also, the room was smaller than we had expected for the price.

2026-04-06 • via Nuitee
G
Gil • couple • co
8
Pros:

Excelente localización en el Viejo San Juan. Todo muy limpio y ordenado. La atención de los muchachos de la recepcion fue excelente.

Cons:

Había una puerta muy sencilla entre la habitación que nos dieron y la vecina que no permitía la isolación acústica, ya que todo se oía. Los vecinos estuvieron hablando entre las 2 AM y las 3 AM, lo cual nos impidió un descanso satisfactorio.

2026-04-06 • via Nuitee