Alma San Juan, Puerto Rico, Autograph Collection

Hotels
•
Autograph Collection
8.7 (414 reviews)
405 C. de San Francisco , San Juan , PR

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean accommodations
Cons:
Windowless rooms
Noise from staff
Limited breakfast options

Categories

Cleanliness
8.88
Generally clean, with some issues in room preparation but overall positive sentiment.
Service
9.35
Staff was very accommodating and friendly, with excellent service mentioned frequently.
Location
9.39
Excellent location in the heart of old San Juan, convenient to attractions.
Room Quality
7.84
Some rooms were windowless and noisy, impacting the quality of stay.
Amenities
8.87
Rooftop bar and restaurant were well-received, though some amenities like breakfast options were lacking.
Value for Money
8.33
Some reviews mentioned better alternatives at a lower price, indicating mixed feelings on value.
Food and Beverage
7.88
Positive feedback on rooftop dining, but limited breakfast options.
Overall Experience
9.05
Overall great experience despite some minor issues with rooms and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:14

Property Description

Prime Location in San Juan
Luxurious Amenities
Helpful Bilingual Staff

To experience the charm of San Juan in comfort and style, book your stay at Alma San Juan today.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 414 reviews
Cleanliness: 8.88
Service: 9.35
Location: 9.39
Room Quality: 7.84
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 7.88
Overall Experience: 9.05
J
JOSE VELEZ SEGUROS JV • couple • us
10
Pros:

Everything

2026-10-30 • via Nuitee
Z
Zadette • couple • us
9
2026-10-29 • via Nuitee
Z
Zadette • couple • us
9
GREAT STAY
Pros:

GREAT LOCATION, EXCELLENT STAFF!

Cons:

NO PARKING

2026-10-28 • via Nuitee
B
Bosch • couple • us
10
Excellent.
Pros:

Clean, spacious and in great location

Cons:

No Valet parking

2026-10-26 • via Nuitee
A
Asia • solo_traveller • us
10
2026-10-26 • via Nuitee
Z
Zadette • couple • us
10
Pros:

Everything

Cons:

No complain

2026-10-26 • via Nuitee
M
Maryelis • couple • pr
8
2026-10-22 • via Nuitee
A
Alexei • couple • us
7
I would not stay there again
Pros:

The location is great. The facility is very nice and clean. Personnel were very friendly.

Cons:

The absence of parking is very inconvenient. The nearest parking lot ($34/day) is two blocks away, and there is no space to stop near the hotel entrance. The room was new and clean; it was on the 6th floor but did not have a single window :(

2026-10-20 • via Nuitee
B
Branko • extended_group • us
6
Pros:

The staff, especially the housekeeping was very good. They dolded my clothes that I left on the bed and floor in a hurry. The location is great, walking distance to night life, historical sites, etc. The first room I was assigned was super small and smelled of boiled shrimp. The floors were wet and couldn't get dry. I changed rooms and the next room was bigger. However, neither had windows, so I never knew if it was daylight or night

Cons:

The rooms don't have windows. One of the rooms I was in (i was in 2 because I had to change the room) did have a large window but was looking on the inside courtyard that also didn't have windows, I never knew if it was daylight or night. The rooms are not isolated at all, so one can hear every step, every whisper, etc. Bring ear plugs if you want to sleep. For the price, i could of had much nicer room with a view in the same location.

2026-10-14 • via Nuitee
L
Luis • couple • us
8
2026-10-12 • via Nuitee
T
Tiffany • family_with_children • us
10
2026-10-12 • via Nuitee
D
Dunn • couple • us
10
2026-09-08 • via Nuitee
C
claudia • couple • us
10
Very happy with this stay! Will be back(:
Pros:

Property was beautiful and well mantained!

2026-08-25 • via Nuitee
A
Angela • couple • us
9
We would stay again based on location and bed!
Pros:

Super clean! The bed and bedding are 100000% the best I’ve ever slept in. Spacious room and bathroom. Restaurant and bar on site. Reservation desk was friendly, also great location

Cons:

Not all staff were attentive. Restaurant staff were not horrible but not great. Left the impression that they didn’t want to be at work. Kind of weird.

2026-08-24 • via Nuitee
M
Mario • solo_traveller • do
9
2026-08-23 • via Nuitee
J
josep • family_with_children • es
9
2026-08-23 • via Nuitee
O
Opeoluwa • extended_group • us
10
Exceptional stay in old San Juan easy to access great restaurants
Pros:

The property was clean. The staff was really gray, and it was great on location walking distance from a lot of good restaurants. A lot of great sightseeing and the property had really nice restaurants and rooftops and easy to access their amenities.

Cons:

The only thing I didn’t like is the elevators were small so only four people are allowed on the elevator at a time and it takes a while for the elevator to come so granted it is a smaller boutique hotel so that was it and then the phone in the room didn’t work maybe I didn’t know how to work it but other than that, it was great

2026-08-18 • via Nuitee
P
Pedro Santiago • couple • co
5
Pros:

The location

Cons:

El hotel no tiene un restaurante donde poder tomar el desayuno, que está incluido, y nunca hubo certeza por parte de los trabajadores de como funcionaba eso. Estuvimos 1 hora entre el rooftop y el café descifrando cómo y donde debíamos tomar el desayuno. El rooftop solo tiene brunch el fin de semana a partir de las 11am lo que condiciona el momento del desayuno. Y el café del primer piso no ofrece opciones de desayuno. Solo tienen panes y café.

2026-08-12 • via Nuitee
E
Enrique • extended_group • es
8
Hotel, bonito y bien ubicado
Pros:

Pequeño acogedor y bien ubicado

Cons:

Las habitaciones que nos dieron demasiados pequeñas. No tenían ventanas solo unos pequeños ventanales muy pegados al techo que no permiten ventilación. La otra habitación que cogimos ni siquiera tenía ventanas, solo cristal quedaba al interior del edificio y no se podía.Abrir

2026-08-09 • via Nuitee
M
María • family_with_children • es
9
Muy buena opción y muy bien situado
Pros:

Muy buena ubicación, la terraza de arriba es excepcional con unas vistas increíbles

2026-08-07 • via Nuitee