Elysian House-Kensington Serviced Apts

Hotels
Independent
7.2 (17 reviews)
45 Cromwell Rd, London, England, SW7 2ED , London , GB

Facilities

Health or beauty spa nearby
Luggage storage
Concierge service
Wheelchair accessible
Casino nearby
Health or beauty spa nearby
Accessible shuttle
No accessible shuttle

Review Highlights

Pros:
Great view
Well-decorated apartment
Cons:
Cleanliness issues
Non-compliant amenities

Categories

Cleanliness
5.26
Concerns about cleanliness noted in reviews.
Service
7.73
Standard quality for this hotel tier.
Location
8.27
Lovely area mentioned in the reviews.
Room Quality
7.72
Well-decorated and clean as per one review.
Amenities
6.75
Some amenities were non-compliant as mentioned.
Value for Money
7.21
Standard quality for this hotel tier.
Food and Beverage
7.76
Standard quality for this hotel tier.
Overall Experience
6.93
Mixed feelings but overall satisfactory.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:08

Property Description

Welcome to Elysian House - Kensington Serviced Apartments, your ideal retreat in the heart of London!

Spacious Comfort
Relax in one of our 11 thoughtfully designed guestrooms, complete with kitchens featuring refrigerators, ovens, and microwaves. Experience the convenience of home while exploring the vibrant city around you.

Prime Location
Situated just steps from the Natural History Museum, and a short stroll from Kensington High Street, you'll enjoy easy access to some of London’s premier attractions, including the Royal Albert Hall and Hyde Park.

Modern Amenities
Stay connected with complimentary wireless internet, and make use of our dry cleaning and luggage storage services to make your stay effortless and enjoyable.

Don't miss out on the chance to experience London from the comfort of Elysian House. Book your stay today!

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

7.2
Based on 17 reviews
Cleanliness: 5.26
Service: 7.73
Location: 8.27
Room Quality: 7.72
Amenities: 6.75
Value for Money: 7.21
Food and Beverage: 7.76
Overall Experience: 6.93
A
Ali Can family_with_children tr
3
A great location and responsive staff, but let down by an old, poorly maintained building and no pro
Pros:

Location was great.
The size of the place was good.
The kitchen was good, with enough storage and cabinets.
Whenever I reached out, I got a very quick response — this was great.
Every request was met (but everything comes at a price).
The staff were very attentive — though you only ever see one person, who handles housekeeping. There is no reception.

Cons:

When you walk in, the building feels very old.
The stairs creak.
Some of the wallpaper is peeling and worn, but no renovation is being done.
The stairs aren't being renovated either.
Housekeeping towels and supplies are kept in sacks in the hallways — seems there's no closet for them. This gives a quite dirty impression.
This was the first time I've seen a hotel listing on Booking with no air conditioning. I didn't think to check for it, and since we hit very hot weather, it was a pretty bad experience.
A portable AC was available for an extra fee. We took it, but it definitely doesn't cool — it just blows air. The machines were very dirty and clearly never serviced.

2026-06-03 via Nuitee
M
Meir family_with_children il
9
2026-06-03 via Nuitee
S
Saif solo_traveller iq
6
2026-05-30 via Nuitee
A
Ahmed couple ae
8
2026-05-26 via Nuitee
J
jorge extended_group gt
10
2026-05-24 via Nuitee
N
Norma Cristina family_with_children it
8
Pros:

Ottima posizione
Quartiere tranquillo
Appartamento accogliente ( anche se necessita di un po’ di manutenzione )

2026-05-23 via Nuitee
A
Angélique family_with_children fr
8
Très beau logement et très bien placé
Pros:

Le logement est idéalement placé (en face du musée d’histoire naturelle de Londres) et très bien décoré.
Il y a de l’espace et c’est très facile d’y accéder.
Hôtel très arrangeant pour une arrivée plus tôt que prévue.

Cons:

A noter que l’emplacement est bruyant (sur une rue très passante) pour 2 chambres sur 3 alors il ne faut pas craindre le bruit de la circulation.
La propreté du logement était assez moyenne.

2026-05-23 via Nuitee
H
Hamza extended_group pk
8
2026-05-17 via Nuitee
M
Mohammed extended_group sa
10
I enjoy my time
Pros:

It’s very nice and neat

Cons:

Very close for every thing

2026-05-16 via Nuitee
A
Afzal family_with_children gb
9
2026-05-05 via Nuitee
G
Georgi family_with_children bg
9
2026-05-05 via Nuitee
B
Bortolotti extended_group it
10
2026-04-27 via Nuitee
J
Johan family_with_children ae
8
Cons:

The apartment was beautifully decorated but would need a little renovation. Location was great!

2026-04-27 via Nuitee
G
Gemma family_with_children gb
9
Very spacious, homely apartment with amazing views particularly of the Natural History Museum.
Pros:

Great communication with the host. Very accommodating and quick to reply. Met us at the property and helped us with our luggage up the stairs, into the lift and into the apartment. Very friendly lady. Communication was great throughout our stay. The apartment is very spacious and it was amazing to have the view of the Natural History Museum out of every window! We settled in quickly and made it feel like home. It’s a perfect base for exploring the local museums on foot!

Cons:

It is on a busy road but we knew this before booking. Bring ear plugs if you struggle to sleep through traffic noise! It doesn’t come with any provisions like milk but there are plenty of shops within walking distance. Tea towels would have been helpful so bring your own if you plan to eat in.

2026-04-25 via Nuitee
I
Ilia family_with_children ca
10
Lovely stay for our family of four in beautiful South Kensington
Pros:

It was a great stay overall!
The apartment itself was very good. Loved high ceilings - about 4.5 m tall and the location is right across the natural history museum, so the view is excellent. We found it to be clean and cosy and quiet. Very close to grocery stores, bus stops and the tube. We walked a lot and if you love walking you can pretty much get to the most central locations by foot. The neighborhood is great, upscale and very safe. Also, the host accommodated us early - we asked because our flight arrived early in the morning. It was very nice of her.

Cons:

There were some small hiccups with wifi - it was not stable during our stay and also in the kitchen there was not enough utensils, but the host and the manager tried to help in a timely manner.

2026-04-21 via Nuitee
E
Eleni solo_traveller cy
9
Excellent stay at South Kensington
Pros:

Lovely location, stylish apartment, clean and spacious, perfect for a family of four. Would stay there again!

Cons:

Everything was great. Just two comments. One of the beds was not that comfortable. A bath mat would be very useful.

2026-04-20 via Nuitee
D
Diederik family_with_children be
7
Pros:

Leuk appartement in een leuke buurt. Veel ruimte, leuk dat er 2 badkamers zijn

Cons:

Slaapkamers aan de straatkant te luidruchtig, te weinig isolatie van de ramen. Zeker earplugs nodig om goed te kunnen slapen.

2026-04-17 via Nuitee
D
Dan & Valentina extended_group je
10
Spacious, comfortable with convenient location.
Pros:

The apartment is very comfortable and clean, and well equipped. We stayed in the apartment for a week as a family of five and it suited us very well. The location is excellent too. We’d be happy to come back.

2026-04-12 via Nuitee
B
Brittany extended_group gb
10
2026-04-08 via Nuitee
C
Carolyn family_with_children pa
8
Excellent location!
Pros:

We had a wonderful stay at this apartment in South Kensington! The location is fantastic—very well situated and convenient for exploring London. It’s in a lovely area, close to two tube stations, as well as supermarkets, restaurants, cafés, and museums, which made everything very easy for our family during our week-long stay.

The apartment itself was comfortable and worked perfectly for us. Check-in and check-out were both very easy and smooth. We also really appreciated how responsive and helpful the host was throughout our visit, which made the whole experience stress-free.

Overall, a great stay and we would happily come back. Highly recommended!

2026-04-06 via Nuitee