The Marloes

Hotels
8.9 (958 reviews)
57-59 Philbeach Gardens , London , gb

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Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Soundproof rooms
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
8.04
There were issues with cleanliness upon arrival, including hair on the bed and unflushed toilets.
Service
9.51
Staff were described as friendly, helpful, and attentive throughout the stay.
Location
9.55
Guests appreciate the central location and proximity to public transport and attractions.
Room Quality
8.5
Rooms were generally spacious and well-equipped, though some guests noted issues with size or comfort.
Amenities
8.53
While some amenities were lacking, such as limited toiletries, the apartment was overall well-equipped.
Value for Money
8.99
Guests felt that the rates were reasonable relative to the service and location.
Food and Beverage
8.54
No breakfast service was available, which some guests noted.
Overall Experience
9.51
Overall, guests expressed a very positive experience with a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:39

Property Description

Luxurious 5-Star Accommodation
Experience a lavish stay at The Marloes, a recently renovated 5-star aparthotel in the heart of Kensington and Chelsea.

Modern Amenities
Enjoy a range of modern amenities including air conditioning, flat-screen TV with streaming services, fully-equipped kitchen, and free WiFi throughout the property.

Convenient Location
Located just 1.2 km from Olympia Exhibition Centre, with easy access to popular attractions like Natural History Museum and Eventim Apollo. Book your stay now and indulge in luxury at The Marloes.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 958 reviews
Cleanliness: 8.04
Service: 9.51
Location: 9.55
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.99
Food and Beverage: 8.54
Overall Experience: 9.51
A
Anand James • couple • sg
9
Thank you for a good stay in London, cheers!
Pros:

Cozy, clean and in a central location.

Cons:

No cleaning services so a longer stay (4 nights like ours) means you must be mindful of cleanliness.

2026-06-06 • via Nuitee
D
Daniella • couple • au
8
Quiet and relaxing, great location to train station, modern and clean
Pros:

Boutique style, modern and functional and clean, simple enough but still feels luxury

2026-06-06 • via Nuitee
S
Sacha • extended_group • th
7
2026-06-06 • via Nuitee
A
Alicia • extended_group • gb
9
2026-06-06 • via Nuitee
S
Shibani Aditya • family_with_children • in
9
Fantastic stay!
Pros:

Great location, impeccable modern interiors, fantastic staff

Cons:

Shower area was extremely slippery

2026-06-05 • via Nuitee
M
Morgan • family_with_children • us
10
Pros:

3 bedroom apartment was much larger than anticipated. Super clean and very friendly reception. Metro and bus is very close by.

Cons:

Washer door is a bit hard to navigate open

2026-06-03 • via Nuitee
L
licia • family_with_children • it
9
Pros:

Ottima posizione, alloggio pulitissimo, personale gentile e disponibile

2026-06-02 • via Nuitee
E
Elizabeth • couple • nz
8
2026-06-01 • via Nuitee
U
Ulas • extended_group • tr
10
2026-06-01 • via Nuitee
K
Kathleen • couple • us
10
The Marloes is a great place to stay in London.
Pros:

Location was perfect, on a quite street. Less than 5 minutes walk to Earl's Court underground and a 5 minute walk to the supermarket. The deluxe one bedroom unit was large, clean, comfortable and quiet.
Staff was friendly and helpful, any problems were addressed immediately.

Cons:

The bathroom sink was tiny, not very practical, and there was a lack of shelf space for toiletries.

2026-05-31 • via Nuitee
S
Stephanie • extended_group • ca
9
Beautiful, quaint spot
Pros:

The location is perfect if you want to feel like you’re in amongst locals and proper neighborhoods.

Cons:

The only thing we didn’t like is the shower floor - it is dangerously slippery.

2026-05-29 • via Nuitee
V
Victoria • family_with_children • gb
4
Nice property minus health & safety risk.
Pros:

Comfortable, good quality furnishings, clean. The gentleman working in the nights we stayed was very good, helpful, polite.

Cons:

Clear health and safety risk. On our first night my daughter got stuck in the small bathroom, the door lock totally jammed and there were no windows. If we had not been there, or if this was a lone traveler, one could have been trapped for 2 days. It took 20 minutes before she was freed by the gentleman who was apologetic however it was not his fault. I messaged The Marloes and all I received was a customer service we sorry response. This caused distress to us & is a clear H&S risk. I was even more shocked to see a previous review a couple of weeks prior that someone else got stuck. Therefore The Marloes knew this was a danger. I would have exited a goodwill gesture for the distress & scare caused but nothing. Leaving this review due to the poor after response.

2026-05-29 • via Nuitee
C
Chelsea • couple • au
7
2026-05-29 • via Nuitee
A
Adam • family_with_children • gb
9
2026-05-28 • via Nuitee
S
SHUSAKU • solo_traveller • jp
9
快適に過ごせるアパートメント
Pros:

閑静な住宅街に位置しており静かでゆっくりできる。
最寄り駅であるアールズコート駅の近くにM＆Sがあり日々の買い物には困らない。出かけた帰りに買い物をして部屋に戻る毎日だった。
アパートメントの近くにテスコもあり初日に水やビールなどを買っておくのもよいかと。

水回りはきれいで家電も新しかった。使い方を聞くとすぐにスタッフが説明にきてくれた。
5月下旬だったが、日中は連日30℃を超える暑さだったので冷房設備があるのは快適だった。
スタッフはフレンドリーで対応はとても良い。

Cons:

キッチンの備品については少し改善点があるようだ。
包丁が切れにくい、まな板が傷だらけなど。
日本人なら100均のまな板を持っていくのもいいかと。
私たちの泊まった部屋のバスルームにはトイレットペーパーホルダーがなくて不便だった。
構造上、ホルダーの設置が難しかったのだろうとは思うが。
ベッドの軋む音がするのは残念だったが、寝心地はとても良くて毎日ぐっすり眠れた。

2026-05-27 • via Nuitee
K
KAI PING • couple • tw
10
2026-05-26 • via Nuitee
J
Jocelyn • solo_traveller • nz
9
2026-05-26 • via Nuitee
P
Paola • family_with_children • it
9
Soggiorno confortevole!
Pros:

Posizione ben collegata ai punti strategici di Londra, via tranquilla e sicura. Appartamento dotato di tutto il necessario.

2026-05-26 • via Nuitee
H
Hsz • solo_traveller • sa
10
Pros:

الموقع راقي ورايق يوجد بالقرب منه على بعد 5د سوبر ماركت تاسكو و أيضا يوجد شارع فيه مطاعم ومحطة القطار ليست ببعيدة ..
خدمة ممتازة والعاملين متعاونين موقع امان 24 ساعة يتواجدون والبيت مقفل ب قفل خاص.
شكرا لهم وسوف اعيد هذي الإقامة مرة أخرى لوذهبت مرة أخرى للندن .

Cons:

الشاشة اتمنى انه يكون فيها قنوات عربية و أيضا اتمنى إضافة الشطاف للحمامات .

2026-05-26 • via Nuitee
G
GIACOMO • solo_traveller • it
10
2026-05-25 • via Nuitee