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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Express check-in/check-out
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Safety deposit box
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Adult only
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Laundry washed per local authority guidelines
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV outside property
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CCTV in common areas
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Security alarm
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Indulge in our air-conditioned units equipped with modern amenities and stunning city views. Each unit features a comfortable workspace, a coffee machine, and a fully stocked kitchenette for your convenience.
Convenient Location
Crescent Place is ideally situated near popular attractions like Kingsholm Stadium and Cotswold Water Park. Explore the beauty of Cheltenham and its surrounding areas with ease from our centrally located aparthotel.
Personalized Comfort
Relax in the privacy of your own space with our spacious accommodations featuring a flat-screen TV, a safety deposit box, and a private bathroom. Enjoy the comforts of home while experiencing the luxury of a hotel stay.
Book your stay at Crescent Place today for a memorable and fulfilling experience.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Guest Reviews
Situation. Chambre propre. Climatized
Arrivée à 16h et depart 10 h car il n’y a pas de réception
Location , great central location for pubs and restaurants.
Location, a little too noisy from the street in the morning.
Stylish room
Buona posizione, camera climatizzata
Assenza di staff, difficoltà a contattare lo staff
Nos gustó la forma en la que se administra el alojamiento
El check in online y el ahorro de tiempo al momento de llegar a la estadía
Nos quedamos en el 2 piso y en la habitación de arriba había demasiado moviendo de muebles sillas mesas
Great location and very easy to check in and staff were very friendly.
There were a few issues, these were rectified quickly but they did impact our stay.
Modern, very clean, lively taste. All need catered for - gorgeous coffee machine. Hand held clothes steamer, hairdryer. Lovely toiletries. Mauricio was really friendly and helpful on arrival and throughout our stay. V good value. Bedroom is a mezzanine bedroom and the kitchen and bathroom
Are downstairs. Very impressive to stay
Nothing
It’s a lovely room. Very comfy and stylish. Staff responded to noisy neighbours really well - allowing me to send voice notes of what I could hear. They gave me earplugs and went to investigate.
It’s not their fault but the neighbours were mega noisy. It’s also called serviced apartments but I only had a fridge and a coffee machine (alongside usual amenities), I wouldn’t call it an apartment.
Clean, central, easy
Nothing
N/A
All Excellent
We didn't get breakfast
All good
Spacious clean and luxurious i a great location. Ideal parking arrangements
Would have been great to have non slip mats in the shower
Location, facilities, comfort
Bad sewage smell in the bathroom that didn't go away for the duration of my stay
The decor was nice.
The true measure of a provider is often how they respond when things go wrong. Unfortunately, our experience was disappointing.
The apartment was located directly above a popular music venue hosting a licensed event that continued until 3:00am! As a result, we were subjected to loud music, noise from revellers, and significant vibration throughout the night. This was entirely at odds with the website's descriptions of a stay in Cheltenham's "historic Conservation Area" offering "boutique comfort" and a "restful night's sleep."
In the early hours, we contacted the apartment operator to ask what was happening and when the disturbance would end. We were told they were aware of noise issues but could not say when it would stop and advised us to speak to reception in the morning. It was evidently no surprise to the person we spoke to in the morning who referred the matter to management.
After checking out, we received a call from a manager who again acknowledged the issue and promised to investigate. However, no follow-up came and our subsequent emails were completely ignored.
What was most disappointing was that the operator was well aware of the likelihood of disturbance but did not warn guests before arrival. When the issue arose, there was no prompt attempt to take responsibility or resolve matters, despite the source of the problem being clear.
The operator eventually apologised and provided a refund. However, this only occurred after an honest review of our experience was published. By contrast, Booking.com, although only an intermediary, was far more proactive and responsive when contacted.
Potential guests should approach this location with caution. Based on our experience, significant factors that could affect your stay may not be disclosed in advance. Hopefully, by highlighting these issues, future visitors will be able to make a more informed decision.
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