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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Sauna
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Currency exchange
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Concierge service
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Wheelchair accessible
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Kid meals
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Lower bathroom sink
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Emergency cord in bathroom
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Coffee Shop on site
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Fruits
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Steam room
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Personal trainer
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience 5-star luxury at Mövenpick Hotel & Apartments Ghala Muscat. Indulge in air-conditioned rooms with modern amenities, including a flat-screen TV, coffee machine, and a private bathroom. Some rooms even feature a fully equipped kitchen for added convenience.
Relaxation and Wellness
Unwind at the year-round outdoor pool, fitness centre, sauna, and terrace. Pamper yourself with a rejuvenating session at the hot tub. Whether you're looking to stay active or simply relax, our hotel has something for everyone.
Diverse Dining Options
Savour a delicious breakfast with buffet, à la carte, or continental choices. Explore international cuisine at the on-site restaurant, with special dietary options available upon request. From vegetarian to halal, we cater to all preferences.
Book now for an unforgettable stay at Mövenpick Hotel & Apartments Ghala Muscat.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People no matter the age stay for OMR 15 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Staff and the cleaning
Location
فندق فخم جدا وراقي
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كل شي النظافة ؛ الترتيب
Dear sir/madam
I would like to formally express my dissatisfaction with my recent stay at Mövenpick Hotel Muscat during the Eid holiday period. Unfortunately, the overall experience fell significantly below the standards expected from a hotel of your reputation.
One of the most concerning issues was the severe overcrowding at the breakfast restaurant. The restaurant's capacity was clearly insufficient to accommodate the number of guests staying at the hotel. Guests were required to wait in long queues, in some cases for nearly an hour, simply to find a seat. This resulted in widespread frustration among customers, with several guests openly expressing their dissatisfaction and requesting refunds.
The situation appeared to have escalated to the extent that private security personnel were stationed alongside reception staff to manage complaints from unhappy guests. This created an unwelcoming atmosphere and reflected the scale of customer dissatisfaction during the period.
The excessive pressure caused by the overcrowding also had a noticeable impact on service quality. For example, the staff member at the egg station interacted with guests in an aggressive and unprofessional manner. In addition, the room service meal delivered to my room was not what I had ordered and had to be replaced after I raised the issue with the kitchen. Furthermore, at approximately 9:00 PM, I witnessed two hotel employees shouting and arguing with each other in the third-floor lobby, which was highly inappropriate and unprofessional.
Effective risk mitigation and contingency planning are fundamental elements of modern hospitality management. The significant increase in guest numbers during Eid holidays is entirely predictable and should have been anticipated and managed accordingly. Unfortunately, the conditions experienced during my stay suggest that adequate planning was either not undertaken or was ineffective.
Great location, helpful staff, and spacious rooms.
Nothing.
Our stay from 27 May to 31 May was overall very pleasant. The reception team was welcoming, polite, and professional from the moment we arrived. The hotel has a pleasant atmosphere, a convenient location, comfortable rooms, and excellent facilities. We especially enjoyed the rooftop pool with its beautiful view, as well as the steam room and gym. The breakfast was excellent, and we greatly appreciated the complimentary cake provided to celebrate our special occasion. All staff members we interacted with were friendly, helpful, and always willing to assist.
Unfortunately, our experience with the housekeeping department significantly affected our overall impression. On arrival, only one toothbrush was provided despite there being two guests. On 29 May, we requested room cleaning before leaving, but when we returned, the room had not been cleaned. The table had not been wiped, soap was not replenished, no new toothbrushes or toothpaste were provided, the bed sheets were not changed, and housekeeping removed two bathrobes and two used towels but replaced them with only one towel and no bathrobes.
The following morning, after contacting the operator, housekeeping promptly delivered towels and bathrobes. However, one of the bathrobes had a large hole and visible damage on the back. This was disappointing and suggested a lack of quality control. I believe the hotel should review the performance of its housekeeping department, as every other department performed excellently.
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