Sofitel Cotonou Marina Hotel & Spa

I could not connect to Netflix as it kept saying "room not checked in" and when I complained, I was told Netflix isn't working. Also, the fridge wasn't cooling so the items I kept in the fridge couldn't be preserved.

The concierge wasn’t very helpful and my chiller was not working

RAS

Just a warning to my fellow Nigerians planning a staycation. They don’t have a fridge or Microwave in the rooms . So please don’t come with your bowl of stew with assorted meat, it will spoil and you will be very sad.
You need to continually ask for a bucket of ice to enjoy cold drinks in the room.
The hotel rarely serves local cuisine so you have to eat out if you want to try national dishes or eat something with pepper.
Also the kids club is more suitable for older kids - age 10 and up. Not a lot to do for kids age 6 and below .
The only activity to do with kids is the swimming pool, also they don’t have a pump for swimming accessories so come with yours.

nothing

The hotel is exceptional in many respects, with a beautiful ambience, excellent food, and impressive amenities. Unfortunately, an incident involving my Muslim friend, who was also staying at the hotel, significantly overshadowed what would otherwise have been a wonderful experience.
One morning, we went to use the swimming pool, and shortly after entering, a member of staff approached us and asked my friend to leave because her modest Muslim swimwear was allegedly not permitted under hotel policy. The staff member repeatedly insisted that he was acting under management instructions. We explained that her attire was appropriate swimwear and that, as frequent international travellers, we had never encountered such an issue anywhere else in the world. Despite this, he refused to reconsider and insisted that we leave the pool area.
Naturally, we found the situation deeply upsetting and later raised the matter with both the hotel manager and the customer services lead. The staff member was called in to apologise, but the apology felt dismissive and insincere. Management assured us that they would send complimentary treats to our room as a gesture of goodwill; however, before our departure the following day, nothing was received aside from a brief written apology.
What was most disappointing was the apparent lack of genuine remorse or meaningful action regarding what we perceived to be discriminatory treatment. My friend felt embarrassed and humiliated by the experience, and neither of us felt the matter was handled with the seriousness and sensitivity it deserved.
Given the hotel’s five-star status and its likely exposure to international guests from diverse cultural and religious backgrounds, I was genuinely surprised that such an incident could occur. It was both disappointing and unacceptable for a hotel of this standard, and it unfortunately left me feeling disenchanted despite the property’s otherwise excellent qualities.