Ciela Hotel

Hotels
8.4 (512 reviews)
Coveñas , Coveñas , co

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Terrace
See all facilities

Review Highlights

Pros:
Excellent location / near beach
Very good breakfast buffet and variety
Friendly and attentive staff (lobby, beach bar, housekeeping)
Good pool and exclusive beach area/toldos
Clean installations and maintained public areas
Family-friendly atmosphere
Cons:
Humidity and musty/pipe odors in some rooms
Rooms basic or small; limited luggage space and bedding quality
Air conditioning leaks and low water pressure reported
Reception and restaurant service delays at times
Hotel and restaurant perceived as expensive
Lack of some amenities (no game rooms); occasional elevator incidents

Categories

Cleanliness
7.6
Generally clean public areas and rooms noted by several guests, but multiple mentions of humidity, musty/pipe odors, stains and occasional inadequate linens and bathroom issues reduce the score.
Service
8.6
Staff frequently praised for attentiveness and friendliness (lobby, beach bar, housekeeping), though there are repeated reports of slow or delayed service at reception and in the restaurant.
Location
9.2
Location is a clear strength: beachfront views, immediate beach access for guests and very good positioning in Coveñas, with only a few comments about needing to cross an avenue to reach the sand.
Room Quality
7.8
Rooms are described as basic but functional and in some cases spacious; however, guests report small room footprint for luggage, uncomfortable bedding, low water pressure, and occasional AC leaks or maintenance issues.
Amenities
8.3
Good onsite amenities like pool and exclusive beach area/toldos; however guests note lack of game rooms, occasional elevator incidents, and some uncomfortable terrace/comedor seating.
Value for Money
7.4
Several guests explicitly call the hotel or on-site restaurant pricey and note basic room standards for the rate, leading to lower perceived value.
Food and Beverage
9
Breakfast buffet and buffet variety receive strong praise (kid-friendly options, varied menu); some concerns about restaurant prices and slower service for à la carte orders.
Overall Experience
9.3
Overall guest sentiment is very positive (many report excellent experiences, family-friendly atmosphere and willingness to return) despite isolated issues with rooms, service delays and humidity.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 23:15

Property Description

Outdoor Swimming Pool and Terrace: Take a refreshing dip in the outdoor swimming pool or unwind on the terrace at Ciela Hotel, perfect for soaking up the sun.

Comfortable and Well-Equipped Rooms: Enjoy air-conditioned rooms with modern amenities such as a safety deposit box, flat-screen TV, and private bathroom at Ciela Hotel for a comfortable stay.

Convenient Location: Situated steps away from Primera Ensenada and close to Segunda Ensenada, Ciela Hotel offers a convenient location for guests to explore the beauty of Coveñas.

Book your stay at Ciela Hotel now to experience ultimate comfort and relaxation in Coveñas!

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person’s ID and credit card.This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 512 reviews
Cleanliness: 7.6
Service: 8.6
Location: 9.2
Room Quality: 7.8
Amenities: 8.3
Value for Money: 7.4
Food and Beverage: 9
Overall Experience: 9.3
L
Luifran • family_with_children • co
10
Excelente tiempo de descanso
Pros:

Excelente atención

Cons:

Aún faltaba por abrir el bar cerca a ma playa

2026-08-15 • via Nuitee
O
olga • solo_traveller • co
8
Pros:

Frente al mar

2026-08-13 • via Nuitee
O
Ossa • family_with_children • co
3
2026-08-11 • via Nuitee
A
Alonso • solo_traveller • co
10
Pros:

Las instalaciones, los espacios, la habitación, la piscina

Cons:

Quizás por el costo podría ser un todo incluido

2026-08-10 • via Nuitee
K
Keila • solo_traveller • br
5
Cons:

Não tem agua quente, instalações sujas, chuveiros ruim e cafe da manhã com filas e precisa esperar te servirem.

2026-08-10 • via Nuitee
L
Luis • solo_traveller • co
7
Regular
Pros:

Buen aseo

Cons:

Desayunos, atención regular, falta amabilidad

2026-08-09 • via Nuitee
V
Victor • couple • co
2
2026-08-08 • via Nuitee
F
Fernando • couple • co
7
Para el precio que pague no lleno mis expectativas
Pros:

El desayuno estuvo bien el problema fueron mucha cantidad de moscos dentro del restaurante

Cons:

Mucho ruido del sistema de aire acondicionado no se pudo dormir bien

2026-08-08 • via Nuitee
F
Franklin • solo_traveller • co
10
Pros:

Un excelente lugar para descansar.. Me encanto la atención y servicio de sus trabajadores, super recomendado.

2026-08-07 • via Nuitee
C
Claudia • solo_traveller • co
10
Muy bonito
Pros:

Me gustaría que ofrecierAn más opciones en el desayuno y en el restaurante el bufet para la comida estuvo regular y costoso
Me gusto mucho la vista, la atención, las habitaciones y poder disfrutarla cuando llegamos

2026-08-07 • via Nuitee
P
Pabel • solo_traveller • co
8
Pros:

Ubicacion

Cons:

Detalles y accesorios q faltan en la habitación

2026-08-06 • via Nuitee
M
Morales Gomez • family_with_children • co
8
2026-08-06 • via Nuitee
S
Stephanie • solo_traveller • co
6
Lindo pero regular
Pros:

Es muy cerca de la playa, tiene buenas zonas de comida cerca. Por fuera, la estructura se ve bonita. El restaurante es muy rico.

Cons:

Las habitaciones que son de más de dos personas no tienen vista a la playa, sino hacia la parte de atrás, donde se ve un destapado muy grande dónde queda el parqueadero se ve muy feo. Algunas partes de las paredes de la habitación están rayadas por los muebles. El teléfono no funciona y el televisor no tiene ningún canal, solo la plataforma que ud tenga.
La zona de la playa es pequeña.

2026-08-04 • via Nuitee
C
Camila • family_with_children • co
10
Pros:

Es un gran hotel, todo muy organizado, siempre prestos ayudar, la atención es muy buena y personalizada. La playa deliciosa y tranquila.

2026-08-03 • via Nuitee
J
Juan • solo_traveller • co
8
2026-08-02 • via Nuitee
Y
Yadira • couple • co
9
Me encanto! Volvería con gusto!
Pros:

Desayuno Buffet completo. Ubicación con vista al mar a pocos pasos de la playa, instalaciones limpias y con mantenimiento tal como se ve en las fotos. en la playa toldos y sillas de uso exclusivo. Destaco la atención del personal del Bar de playa :)

Cons:

En la habitación no hay donde colocar las maletas. Demora en la entrega de los platos que se piden a la carta.

2026-07-25 • via Nuitee
L
Luis Fernando • extended_group • pe
9
Muy buena opción en Coveñas
Pros:

Lindas instalaciones y muy bien ubicado

Cons:

Por la descripción uno supone que está sobre la playa, pero realmente hay que cruzar una avenida para acceder a la playa del hotel.

2026-07-25 • via Nuitee
S
Susana • family_with_children • co
7
Bueno la zona está bien muy hotelera
Pros:

La piscina LUNDA NO TIENE VISTA LA
Mar

Cons:

No hay salones de juegos

2026-07-22 • via Nuitee
N
Nancy • couple • co
10
Excelente experiencia
Pros:

Excelente todo, maravillosa experiencia

2026-07-21 • via Nuitee
T
Tarapuez Quiroz • solo_traveller • co
10
2026-07-20 • via Nuitee