Swing & Pillows - 83 Hotel Bukit Bintang KL

Hotels
6.3 (151 reviews)
83, Jln Bukit Bintang , Kuala Lumpur , MY
[email protected]

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Facilities

Free wired internet
Internet access
Air conditioning
Non-smoking throughout

Review Highlights

Pros:
Great location
Cold aircon
Accessible
Handy amenities
Low price
Cons:
Unpleasant smell and dirty rooms
Poor room quality and maintenance
Unfriendly staff
Lack of cleanliness and room services
Mixed value for money feedback

Categories

Cleanliness
5.9
Mixed reviews regarding cleanliness, with some guests mentioning issues like mouldy smell and dirty sheets.
Service
7
Service was average overall, with some complaints about unfriendly staff and poor customer service.
Location
8.7
Highly praised location close to various amenities and attractions.
Room Quality
6.1
Several complaints about room quality, including small sizes, thin walls, and maintenance issues.
Amenities
6
Mixed feedback on amenities, with some guests appreciating features like smart TVs and air conditioning, while others highlighted the lack of room cleaning services.
Value for Money
6.5
Opinions varied on the value for money, with some guests feeling it was acceptable for the price, while others found it lacking.
Food and Beverage
7
Food and beverage services received mixed reviews, with some guests praising breakfast services while others found them basic.
Overall Experience
7.7
Most guests had a positive overall experience and would consider rebooking due to factors like location and price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-23 11:12

Property Description

Central Location
With a prime location just a stone's throw away from KLCC Park and Suria KLCC, Swing & Pillows - 83 Hotel Bukit Bintang KL is the perfect choice for travelers wanting to explore Kuala Lumpur's main attractions.

Complimentary Amenities
Enjoy the convenience of free WiFi during your stay at this 2-star hotel, allowing you to stay connected with loved ones or catch up on work effortlessly.

Nearby Attractions
Immerse yourself in the vibrant city life with Starhill Gallery, Pavilion Kuala Lumpur, and Kuala Lumpur Convention Center just a short walk away from the hotel.

Book now for a comfortable stay in the heart of Kuala Lumpur at Swing & Pillows - 83 Hotel Bukit Bintang KL.

Important information:

This property will not accommodate hen, stag or similar parties.
A damage deposit of MYR 50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.3
Based on 151 reviews
Cleanliness: 5.9
Service: 7
Location: 8.7
Room Quality: 6.1
Amenities: 6
Value for Money: 6.5
Food and Beverage: 7
Overall Experience: 7.7
E
Emily • family with young children • my
5
Passable
2025-08-03 • via Nuitee
C
Charles • solo traveller • ke
10
Exceptional
2025-07-27 • via Nuitee
F
Fazlin • young couple • my
6
Pleasant
2025-07-06 • via Nuitee
M
Mahmud • young couple • bn
3
Poor
2025-06-09 • via Nuitee
M
Muhammad • young couple • my
6
Pleasant
2025-06-06 • via Nuitee
S
Siti • solo traveller • my
5
Passable
2025-06-04 • via Nuitee
M
Mr • family with young children • my
8
Nice room good location
Pros:

all good

Cons:

nothing

2025-05-19 • via Nuitee
J
Jason • young couple • my
9
Worth the stay
Pros:

Near Jalan Alor I would say. Quite comfort and price is acceptable

2025-05-19 • via Nuitee
N
Nur • young couple • my
8
Very good
Pros:

I stayed at this 3-star hotel for a few nights and overall, it was a good experience👍 The room was clean and the bed was comfortable. Staff were friendly and always ready to help. The location was convenient, close to restaurants and public transport. Wi-Fi could’ve been faster, and the breakfast was pretty basic, but for the price, it was worth it🤩 I'd stay here again for a short trip

2025-05-19 • via Nuitee
S
Sammer • young couple • pk
10
Exceptional
2025-05-18 • via Nuitee
A
Am • family with young children • my
7
Good
2025-05-16 • via Nuitee
A
Andrina • young couple • ch
1
Dont go there!
Pros:

Nothing!! It was already smelly in walk way and the rooms where shocking…. Mouldy smell mould every where on roofs and walls. Durty sheets toilets are leaking… sitting on the toilet wasn’t a option…. (Standing in 2cm water anyway😹)Just a very rundown place with a very unfriendly sri lanka lady at the reception…. It was shocking we coverded the matress with our beach towels as we had not really a other option as it was already midnight. This was a very sad stay…

Cons:

Everything!!! It was terrible!!!! Read above!!!!!! On the picture you can see mould I didn’t bother to make more pics but ifs shocking🫣

2025-05-14 • via Nuitee
M
Mohd • family with young children • my
4
Good Location But Need To Improve Other Aspect
Pros:

The location is good. Service is average.

Cons:

The room (Standard Single Room) wasn't good enough, can't qualify as "Standard" yet. It is tiny with thin wall.
If I could listen to other people at next door or outside... They might could be able listen to me as well.
There are other different hotels that provide better standard room with the same price in the area. Just that they lose in term of marketing part compare to Swing & Pillows.
* I understand now why some people did rate this place for 5 stars. While on the way checking out, they were being asked to rate it in front of the receiptionist and the receiptionist will take a screenshot after they gave the review. I'm not sure because of the management order or the individual effort. Very cheeky, huh?

2025-05-11 • via Nuitee
C
Coway • family with young children • my
10
Exceptional
Pros:

Yess

Cons:

No

2025-05-09 • via Nuitee
A
Atikah • family with young children • my
1
Bad
Pros:

No

Cons:

No

2025-05-09 • via Nuitee
O
Oyoyoyo • solo traveller • jp
1
terrible
Pros:

The location is good.

Cons:

Sewage backing up in the shower room

2025-05-09 • via Nuitee
A
Aung • review category business travellers • mm
8
Very good
2025-05-08 • via Nuitee
W
Weng • solo traveller • my
9
Superb
Pros:

Location, price

2025-05-08 • via Nuitee
N
Nur • young couple • my
7
Good
2025-05-03 • via Nuitee
M
Mr • family with young children • my
8
Nice room budget hotel
Pros:

Nice

Cons:

Nothing

2025-05-03 • via Nuitee