Hotel RIO新宿

Hotels
8.1 (306 reviews)
新宿区大久保1-17-1 , Tokyo , jp

Facilities

Air conditioning
Lift / Elevator
Luggage storage
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Large rooms
Great location
Good service
Nice amenities
Cons:
Cleanliness issues
Rude staff experience
Small toilet size

Categories

Cleanliness
6.6
Many comments about dirtiness and poor condition of the room.
Service
9.1
Some guests indicated staff were sweet and helpful despite one instance of rude service.
Location
9.1
Several reviews praised the excellent location near Shinjuku Station.
Room Quality
7.6
Rooms are spacious but some found the beds too firm and toilets too small.
Amenities
8.6
Amenities like large bathtubs and bidet toilets were appreciated.
Value for Money
8.1
Good value considering room space and amenities.
Food and Beverage
7.1
Good coffee options were noted, but limited food options.
Overall Experience
8.6
Positive overall experience noted from multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:21

Property Description

Central Location in Tokyo
Situated in the heart of Tokyo, RIO新宿 adult only offers a prime location just steps away from Koizumi Yakumo Memorial Park. With attractions like Samurai Museum and Zenryu-ji Temple within walking distance, our hotel provides the perfect base for exploring the city.

Modern Amenities
Experience comfort and convenience in our air-conditioned rooms featuring flat-screen TVs with satellite channels. The private bathrooms are equipped with a bidet, complimentary toiletries, and a hairdryer. Relax in comfort with our plush bed linens and fluffy towels provided in each room.

Helpful Staff and Nearby Attractions
Our attentive staff is dedicated to ensuring your stay is memorable, offering guidance and assistance at the reception whenever needed. Explore popular nearby attractions such as Meotogi Shrine, Korea Museum, and Inari Kio Shrine, all just a stone's throw away from the hotel.

Book your stay at RIO新宿 adult only for an unforgettable Tokyo experience!

Important information:

Renovation work will be carried out from 11/10/2024 to 20/11/2024.

Renovation work is done from 08:00 to 18:00 daily. The lobby is under renovation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.1
Based on 306 reviews
Cleanliness: 6.6
Service: 9.1
Location: 9.1
Room Quality: 7.6
Amenities: 8.6
Value for Money: 8.1
Food and Beverage: 7.1
Overall Experience: 8.6
F
Floriane couple fr
9
Pros:

Très bon séjour ! La chambre était propre et très bien située. Le personnel était adorable et attentionné.
Nous recommandons vivement cet établissement

2026-06-05 via Nuitee
M
Mehmet Salih solo_traveller tr
1
Berbat
Pros:

Hiçbir şeyini

Cons:

1-Rezervasyonum da17 m2 idi .odayı ölçüm yaptım max. 12m2 bu kandıra dır
2-Derdini ki seye anlatamadım İngilizce bilmiyorlar sabah müdür diyorlar sabahki müdür ben müdür değilim diyor muhatab bulamıyorsun şikayet ettinimi İngilizce bilmiyorum diyor başka bir şey sorarsan biraz İngilizce konuşuyorsun sahtekarca yaklaşım
3-Odayı temizleme istedim yapmadılar
Ertesi sa ah temizleme elemanlarına rastladım söyledim tamam dedi saat 16 da otele geldim odaya yeni girmişler odama giremedim v.s.
Daha uygun fiyata İstasyona daha yakın daha lüks oteller vardı odaları küçük diye burayı seçtim en az iki katı kazık yedim ödememin yarısını kartıma iade istiyorum
Yapmazlarsa booking in o oteli arama motorundan çıkarmasını istiyorum
Booking in en üst seviyede yim
Booking bu otelle anlaşma yı devam ettirirse artık booking i kullanacağım alternatif rezervasyon uygulamasına geçeceğim

2026-06-05 via Nuitee
G
Greice couple nl
10
Perfect place to stay in Tokyo for sure !!!!
Pros:

This hotel was amazing ! Everything perfect, good shower, airco, bed was firm sometimes hard but still in some way comfortable, the shower was almost as big as the room with a good water pressure shower and a bathtub, toillet separated. Room was big, the staff was always polite event hough did not speak good english, there was a coffee machine available the whole day. Location is super close to everything, good metro conexion nearby, lots of restaurants and bars, safe ... we really loved our stay there and words cant describe ! I have stayed in other hotels in Tokyo and trust me, this one is the one !

Cons:

well...unfortunatelly there is a huge construction going on on the building beside the hotel and sometimes they start at 8am with an unbearable noise... :-( if you are sensitive for noise must rethink the place because there is also a little game room in front of the hotel that plays a game song aalllll the time. We got used to that and at the end was fun to have it but some people can be annoyed by that

2026-06-03 via Nuitee
A
Andres Leonel couple ar
10
Excelente
Pros:

La ubicación y la facilidad para el chek in y chek out

Cons:

Nada

2026-05-31 via Nuitee
S
Sriram family_with_children in
10
2026-05-31 via Nuitee
D
Dilara solo_traveller tr
9
2026-05-31 via Nuitee
E
Elisa couple it
8
Pros:

camera grande, posizione comoda, staff cordiale

2026-05-31 via Nuitee
B
Bo Chin extended_group tw
9
2026-05-29 via Nuitee
R
Refik solo_traveller tr
10
2026-05-29 via Nuitee
S
Silvia family_with_children it
10
Pros:

Posizione molto comoda

2026-05-27 via Nuitee
L
Lorena couple fr
9
Excelente estancia en el hotel Rio
Pros:

La ubicación era excelente. La habitación era espaciosa y estaba muy limpia. La cama y las almohadas eran cómodas.
El personal fue muy amable.
La habitación disponía de nevera, microondas y hervidor de agua.

Cons:

La puerta del baño no era opaca y entraba la luz del sol por la mañana.

2026-05-25 via Nuitee
S
Sergio solo_traveller cr
10
2026-05-25 via Nuitee
L
Lorena couple fr
9
Excelente estancia de 2 noches en el hotel Rio
Pros:

La ubicación era excelente. La habitación era espaciosa y estaba muy limpia. La cama y las almohadas eran cómodas.
El personal fue muy amable.
La habitación disponía de nevera, microondas y hervidor de agua.

Cons:

La puerta del baño no era opaca y por la mañana entraba la luz del sol.

2026-05-25 via Nuitee
E
Elizabeth couple au
10
2026-05-24 via Nuitee
A
Albert couple es
9
2026-05-23 via Nuitee
D
David couple us
8
2026-05-21 via Nuitee
D
Dominique couple fr
9
Un séjours très agréable au coeur d'un coin très sympa de Shinjuku!
Pros:

Hôtel très mignon avec des tables sur la rue où on peut s'assoir, le personnel était très accueillant et tout était bien expliqué et bien pensé. La localisation est aussi très agréable, car ce n'est pas au milieu des grands tours, et il y a plein de petits restaurants autour. On s'y est sentis très bien. Le plus : du café mis à disposition (machine à l'entrée), avec un bon café, ça nous a plu. On retournerait volontiers!

Cons:

Dans la toilette on sentait une odeur de canalisations, mais c'est probablement difficile à éliminer.

2026-05-20 via Nuitee
L
Lai family_with_children au
8
Nice place to stay.
Pros:

The room i was in was bigger than the other hotels I've been in. The toilet, wash basin and shower were all separate which i really liked.
Whilst its a bit of a walk to the nearest station (Shin-okubo) there's so many shops and restaurants, you wont feel its such a long walk.
I love how Mega Don Quijote is directly opposite. It was pouring down raining on the first day we got here, so we just ended up going across the road and shopped until the rain stopped.
Staff were really nice especially when i asked if they could help me with transferring my luggage using the Yamato luggage service.

Cons:

The toilet space is really small.

2026-05-19 via Nuitee
L
Linda solo_traveller ie
7
Pros:

The staff and the location were excellent

Cons:

There was a smell of damp and not enough space to walk around the bed

2026-05-19 via Nuitee
V
Verena solo_traveller de
9
Pros:

Personal, Kosmetik, Accessoires, Koffer-Aufbewahrung

Cons:

Lautstärke der Straße an und zu.

2026-05-19 via Nuitee