Platinum KLCC 2BR by Dream Inn

Hotels
4.3 (6 reviews)
THE FACE Suites, 1020, Jln Sultan Ismail, Kampung Baru, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur , Kuala Lumpur , MY

listing image 1
Show all photos

Facilities

ATM/banking
Television in common areas
Nightclub
Express check-in
Billiards or pool table
Free wired internet
Snack bar/deli
Golfing on site
Playground on site
Self parking (surcharge)
See all facilities

Review Highlights

Pros:
Good location
Great view
Spacious
Cons:
Maintenance issues
Unresponsive staff
Lack of cleanliness
Poor room quality
Dysfunctional amenities

Categories

Cleanliness
6
Mixed reviews on cleanliness, with some guests reporting issues such as bugs in the bathroom and unclean towels.
Service
4
Service received overwhelmingly negative feedback, with guests highlighting unresponsive staff and maintenance issues.
Location
7.5
Positive feedback on the good location and great view offered by the hotel.
Room Quality
3
Rooms were criticized for multiple maintenance issues including broken floors and appliances.
Amenities
5
Amenities were lacking or not functional according to guest reviews.
Value for Money
5
Many guests felt the price was not justified based on the poor quality of the services provided.
Food and Beverage
5
No specific feedback provided regarding food and beverage services.
Overall Experience
3.5
Overall experience was negative with guests labeling their stay as the worst and reporting multiple issues with the room and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-05 04:35

Property Description

Luxurious Amenities
Indulge in our year-round outdoor pool, fitness centre, sauna, and terrace for the ultimate relaxation during your stay.

Gourmet Dining
Experience a culinary journey at our restaurant serving American, Brazilian, and Chinese cuisine to tantalize your taste buds.

Entertainment Options
Enjoy our array of entertainment options including a children's playground, billiards, table tennis, and darts for a fun-filled experience at our 5-star hotel.

Book now to experience the epitome of luxury and comfort at TFS KLCC by Dream'Inn 2B'R, 2B'A with 2GBPS Ultra High Speed Internet in the heart of Kuala Lumpur!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

4.3
Based on 6 reviews
Cleanliness: 6
Service: 4
Location: 7.5
Room Quality: 3
Amenities: 5
Value for Money: 5
Food and Beverage: 5
Overall Experience: 3.5
F
Fangfang • group • au
4
for the price and only stay for 1 night, we can bear with it
Pros:

location is good, the view is good, it is very spacious

Cons:

the suite was probably had water damage, the floor was broken, so the carpet was used to cover, there might be water leaking from the air conditioning, so there is a bucket underneath, no wifi, asked for, but no answers from the staff. Lucky I brought towel, toothpaste, toothbrush and all utility as barely it was provided, the bath towel does not look clean, maybe washed using cheap laundry liquid, my friend touched it and does not feel comfortable on her fingers. Also, saw some bugs in the bathroom and on the benchtop.

2025-05-08 • via Nuitee
A
Ali • young couple • us
1
Worst Stay. Nothing works
Pros:

Need major maintenance, Washer/dryer does not work. Kitchen sink broken, wifi worked only for two days, broker ironing table, no hand soap or tissues, towels ten years old, hot water only in one shower and lasts for two minutes and etc

Cons:

a lot of broken not working items

2025-04-07 • via Nuitee
Y
Yi • review category business travellers • tw
2
Smelly, bad condition, no hot water, dirty.
Cons:

The rooms were dirty, found a man's underwear in the closet. No hot water in one bathroom, the bathtub doesn't hold water. The apartment smells bad and moldy. Only one key which is not enough for 4 people since the elevator needs key for access. Check-in procedure was a mess, staff gave us the wrong car park key. Not enough towels for 4 people.

2025-02-17 • via Nuitee
N
Nik • family with young children • my
1
What get not expected what info given during book.
Pros:

Mood holiday n new years gone.

Cons:

1.Parking need to pay myself, during booking parking free (pic), 4 hours rm23, 1 day rm48. 3 day I check in n need to pay. Reason owner, system problem not updte.

2.Cleanliness is not maintained properly. Our bed have fleas and full of pests until my skin have red spots (pic).

3.Pool closed during our stay.

2025-01-01 • via Nuitee
A
Antoine • review category business travellers • gb
8
Good and comfortable, easy access to the city
Pros:

Location, space and some of the facilities

Cons:

TV did not work, the pool always full of kids

2024-12-30 • via Nuitee
E
Eng • review category business travellers • my
10
A wonderful opportunity
Pros:

Nice place

Cons:

Nothing

2024-10-15 • via Nuitee