Best Western Plus 1000 Islands Hotel & Suites- Newly Renovated

Hotels
•
Best Western Plus
8.4 (1026 reviews)
777 King St East , Gananoque , CA

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms and public areas
Friendly, attentive staff
Comfortable beds and renovated rooms
Good pool and sauna
Convenient parking and accessible location
24/7 complimentary coffee and well-stocked shop
Cons:
Some rooms had functional issues (iron, heater, coffee maker, windows)
Location disappointment for guests expecting waterfront; proximity to highway
Inconsistent housekeeping/detail cleaning (hair, missed towel delivery)
Breakfast inconsistent — from generous to very basic (no espresso, limited cold options)
Pool sometimes cold despite being advertised as heated
Occasional external noise and slow internet

Categories

Cleanliness
8.8
Multiple reviewers described rooms, pool and common areas as very clean; isolated issues reported (hair in bathroom, missed towel delivery, occasional incomplete surface cleaning).
Service
9.5
Consistently praised as friendly and attentive (front desk, reception); a few notes about jaded employees but overwhelmingly positive interactions.
Location
7.8
Mixed feedback: several guests liked the convenient location/parking and proximity to town, while at least one felt misled by photos and disappointed to be next to the highway rather than waterfront.
Room Quality
7.9
Rooms often described as comfortable and recently renovated with good beds, but multiple mentions of functional issues (broken iron, coffee maker splash, heater not working, windows/mosquito nets problems, external noise).
Amenities
8.4
Pool and sauna praised and clean; 24/7 coffee/shop appreciated. Some guests noted the pool was not warm as advertised, limited in-room utensils and basic supplies in some rooms.
Value for Money
7.6
Perceived as good for a short stop/road trip, but several guests felt longer stays exposed shortcomings (basic breakfast, missing small amenities, slow internet), reducing perceived value.
Food and Beverage
8
Opinions varied: some guests praised a generous breakfast with lots of choice, others found it basic (no espresso, limited cold options), so overall mixed but acceptable.
Overall Experience
9.2
Majority of stays described as pleasant, relaxing and well-suited for short stops or road trips; standout service and clean facilities drove strong overall impressions despite some location and amenity drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:32

Property Description

Modern Rooms with Free Wi-Fi

The Holiday Inn Express Hotel & Suites 1000 Islands - Gananoque offers contemporary rooms with convenient amenities such as a microwave, refrigerator, and free Wi-Fi. Each room is designed for comfort with an armchair and cable TV for relaxation after a day of exploring the nearby attractions.

Relaxation and Wellness Facilities

Guests can unwind and rejuvenate at the hotel's indoor pool, sauna, and well-equipped gym. Whether you prefer a refreshing swim, a soothing sauna session, or a workout to stay active, the hotel provides options for all guests to enjoy.

Delicious Breakfast Buffet

Start your day right with a delicious breakfast buffet featuring a variety of options including scrambled and hard boiled eggs, cinnamon rolls, and fresh fruit. Fuel up for a day of adventure in Gananoque with a satisfying meal at the hotel.

Book your stay at Holiday Inn Express Hotel & Suites 1000 Islands - Gananoque for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 1026 reviews
Cleanliness: 8.8
Service: 9.5
Location: 7.8
Room Quality: 7.9
Amenities: 8.4
Value for Money: 7.6
Food and Beverage: 8
Overall Experience: 9.2
M
Melanie • couple • ca
8
2026-11-07 • via Nuitee
D
David • solo_traveller • sg
10
2026-11-06 • via Nuitee
C
Cristina • couple • pt
9
Overall I had a very pleasant experience.
Pros:

I really enjoyed my stay. The room was very spacious, comfortable, and very clean.

Cons:

I think the breakfast could be improved.

2026-11-04 • via Nuitee
P
Pierre • extended_group • ca
10
Excellent idée d’aller à cet hôtel
Pros:

La propreté et le confort

Cons:

N/A

2026-11-04 • via Nuitee
L
Leigh • family_with_children • au
8
Very Good!
Pros:

We had a quick overnight stay here. The room was clean, beds comfortable and accommodation suited our needs nicely. The staff were friendly, breakfast adequate and the location was a short drive into town. Would recommend!

2026-11-03 • via Nuitee
T
Tanya • family_with_children • ca
10
Pros:

Your breakfast was amazing, with lots of options for everyone.

Cons:

We enjoyed the whole stay.

2026-11-02 • via Nuitee
A
Alejandra • family_with_children • ca
10
Amazing stay
Pros:

The excellency of the rooms, very clean and neat
Also the staff was so friendly

Cons:

Nothing

2026-11-02 • via Nuitee
Y
Yue • couple • ch
9
Good
Pros:

All good

Cons:

No

2026-11-01 • via Nuitee
M
Magali • family_with_children • fr
8
Parfait pour un séjour court en famille
Pros:

Propreté et rénovation récente de l’hôtel

Cons:

Oreillers un peu trop fermes

2026-10-29 • via Nuitee
T
Tania • couple • ca
9
Comfortable
Pros:

Rooms were clean and staff was kind

Cons:

The iron didn’t work
The coffee make splashed everywhere when making a coffee
I asked for extra towels for the next day as we had a later start in the day that we didn’t receive.

Otherwise a pleasant trip

2026-10-29 • via Nuitee
P
Paul Roy • couple • gb
10
Enjoyable stay with friendly attentive staff.
Pros:

Nicely decorated rooms. Comfortable beds. Great breakfast with lots of choice.

2026-10-27 • via Nuitee
L
lefranc • couple • fr
8
2026-10-27 • via Nuitee
M
Miles • couple • ca
9
Pros:

Very clean room. Exceptionally friendly staff.

2026-10-26 • via Nuitee
A
Anna • solo_traveller • ca
7
Cons:

Employees act jaded.

2026-10-26 • via Nuitee
S
Satinder • couple • ca
10
2026-10-26 • via Nuitee
S
Sarah • family_with_children • ca
10
Perfect stay for a quick stop to rest our heads
Pros:

Front desk staff were exceptional

2026-10-25 • via Nuitee
M
Marly • couple • nl
9
2026-10-25 • via Nuitee
K
Karin • couple • at
5
Achtung Täuschung-diese Unterkunft ist nicht in der Natur der thousand Islands sondern direkt am Highway!
Pros:

Das freundliche Personal, das es rund um die Uhr die Möglichkeit gab sich einen Kaffe ohne Zusatzkosten zu holen und auch der kleine Shop, der ein sehr gutes Sortiment aufwies.

Cons:

Einfach die Lage. Die Fotos hatten den Eindruck vermittelt man würde direkt auf den St.Laurenzstrom oder einen See schauen. Ich habe auch extra den nature view gebucht!!, siehe Foto vom Ausblick unseres Zimmers. Es war eine herbe Enttäuschung direkt neben dem highway zu wohnen und man konnte nicht mal irgendwie in die thousand Islands sehen und nicht einmal hingehen…Ich komme mir diesbezüglich wie gesagt getäuscht vor.

2026-10-25 • via Nuitee
J
Jan • couple • ca
8
Pros:

Le déjeuner.

Cons:

Rien.

2026-10-23 • via Nuitee
B
Bailey • couple • ca
10
Pros:

Very clean pool and sauna

2026-10-22 • via Nuitee