Toer Hotel & SPA

Hotels
8.1 (927 reviews)
Rr.Onhezmi, , Sarandë , al

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Terrace
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly staff
Cons:
Poor service consistency
Cleanliness issues
Food quality problems

Categories

Cleanliness
7.74
Some issues noted, including leftover shampoo from previous guests and roof leaking during rain.
Service
7.71
Inconsistent service, with some friendly staff, but overall attention to guests was lacking.
Location
9.25
Great central location with amazing views.
Room Quality
8.2
Rooms were spacious and comfortable.
Amenities
8.23
Good amenities present; however, some facilities like sauna were non-functional.
Value for Money
8.69
Good quality for the price paid, with complimentary upgrades and breakfast.
Food and Beverage
6.74
Breakfast quality varied, with some reported issues of cold food and bad coffee.
Overall Experience
8.21
Generally positive experience, but with notable service and cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:41

Property Description

Luxurious Accommodation & Amenities
Experience a 5-star stay at Toer Hotel & SPA, offering elegant rooms with modern amenities including flat-screen TVs, air conditioning, and private balconies in select rooms. Enjoy access to the spa and wellness centre with indoor pool and sauna, as well as a stylish bar.

Convenient Location & Nearby Attractions
Ideally situated just 400 metres from Saranda City Beach, guests at Toer Hotel & SPA have easy access to the beach and are within walking distance to Sarande Main Beach and La Petite Beach. Explore the local attractions with ease.

Exceptional Service & Dining Options
Indulge in exceptional service with a 24-hour front desk, free WiFi, and daily breakfast offering buffet, halal, or gluten-free options. Unwind in the shared lounge, dine at the on-site restaurant, or relax on the terrace during your stay.

Book your luxurious stay at Toer Hotel & SPA now to make the most of your Sarandë getaway.

Important information:

Quiet hours are from 22:00 to 06:00.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 927 reviews
Cleanliness: 7.74
Service: 7.71
Location: 9.25
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 6.74
Overall Experience: 8.21
H
Haim couple il
10
2026-08-14 via Nuitee
I
Irina solo_traveller de
7
Pros:

Ausblick im Restaurant
Parkplatz im Gebäude, Tiefgarage

Cons:

Im Fahrstuh,in den Gängen l kein Klima,waren im August da.
Frühstück leider ausser Orangen, kein Obst mehr da

2026-08-13 via Nuitee
C
Chloe couple fr
4
Pros:

L’emplacement est très bien, plein centre ville de Sarande.
Possibilité de tous faire à pied.

Cons:

Établissement très bruyant, étant au 15eme étage nous entendions les klaxons de la rue…
Hotel très mal isolé.
Déception sur le petit déjeuner, celui-ci n’est malheureusement pas à la hauteur d’un 5 étoiles.

2026-08-12 via Nuitee
V
Victorine extended_group fr
10
2026-08-10 via Nuitee
A
Asterios74 solo_traveller gr
8
Pros:

The view and breakfast were amazing as well as the sauna.
The hotel staff was quite friendly and always with a smile.

Cons:

The pool was small and with many people at the same time.

2026-08-10 via Nuitee
R
Roman couple il
9
2026-08-09 via Nuitee
J
jaleh couple fr
8
2026-08-09 via Nuitee
S
Shuraim extended_group gb
6
2026-08-09 via Nuitee
S
Simionescu extended_group ro
10
2026-08-07 via Nuitee
D
Doussou couple fr
9
2026-08-07 via Nuitee
L
leo couple fr
5
2026-08-06 via Nuitee
A
Antonio solo_traveller it
1
2026-08-06 via Nuitee
N
Niakalé couple fr
10
2026-08-05 via Nuitee
A
Aren Dale extended_group gb
4
I was really looking forward to staying at this hotel, especially because it was our first trip outside the UK and a tri
Pros:

I was really looking forward to staying at this hotel, especially because it was our first trip outside the UK and a triple birthday celebration for my friends and me (our birthdays were on August 2, 3, and 4). We chose this hotel because it advertises itself as a 5-star property, so we expected a memorable experience.

Unfortunately, our stay got off to a disappointing start. I made a request back in June 2026 when I booked through Booking.com, asking for our three rooms to be on the same floor because we were celebrating together. However, at check-in, the staff told us there were no requests attached to our booking. They also said that if we had booked directly with the hotel, they would have known about our birthdays. I understand there can be differences between booking platforms, but it was disappointing to hear this after submitting my request two months in advance.

What made the experience worse was being told they could put our rooms on the same floor if we gave them a good review. This didn't feel professional, especially since I had already requested this well before our arrival.

I wasn't expecting anything extravagant for our birthdays, but after staying in many hotels over the years, even when booking through Booking.com, I've often received a small gesture such as a birthday card, a complimentary drink, or a simple greeting. Here, I was told that even those small touches would come at an extra cost. As a guest celebrating a special occasion, that was disappointing.

On my birthday, I spoke with the manager to explain how we felt. He mentioned that Booking.com messages are automated and later offered us a bottle of Fresco. While I appreciated the gesture, it didn't feel genuine, so I politely declined.

There were also some issues with the room itself. The curtains/blinds couldn't be adjusted properly, making it impossible to keep the room dark, which affected our comfort.

That said, I do want to mention the positives.

Cons:

I was really looking forward to staying at this hotel, especially because it was our first trip outside the UK and a triple birthday celebration for my friends and me (our birthdays were on August 2, 3, and 4). We chose this hotel because it advertises itself as a 5-star property, so we expected a memorable experience.

Unfortunately, our stay got off to a disappointing start. I made a request back in June 2026 when I booked through Booking.com, asking for our three rooms to be on the same floor because we were celebrating together. However, at check-in, the staff told us there were no requests attached to our booking. They also said that if we had booked directly with the hotel, they would have known about our birthdays. I understand there can be differences between booking platforms, but it was disappointing to hear this after submitting my request two months in advance.

What made the experience worse was being told they could put our rooms on the same floor if we gave them a good review. This didn't feel professional, especially since I had already requested this well before our arrival.

I wasn't expecting anything extravagant for our birthdays, but after staying in many hotels over the years, even when booking through Booking.com, I've often received a small gesture such as a birthday card, a complimentary drink, or a simple greeting. Here, I was told that even those small touches would come at an extra cost. As a guest celebrating a special occasion, that was disappointing.

On my birthday, I spoke with the manager to explain how we felt. He mentioned that Booking.com messages are automated and later offered us a bottle of Fresco. While I appreciated the gesture, it didn't feel genuine, so I politely declined.

There were also some issues with the room itself. The curtains/blinds couldn't be adjusted properly, making it impossible to keep the room dark, which affected our comfort.

That said, I do want to mention the positives.

2026-08-05 via Nuitee
G
Gracidi solo_traveller fr
10
2026-08-05 via Nuitee
A
Anna Virág extended_group hu
9
2026-08-04 via Nuitee
L
Leandro couple it
9
2026-08-04 via Nuitee
M
Mahmod couple il
7
2026-08-04 via Nuitee
L
Luigi solo_traveller it
5
Struttura fatiscente e niente di che
Pros:

La posizione

Cons:

Che nella colazione del mattino il caffè express si paga, inoltre la struttura esterna e fatiscente.

2026-08-03 via Nuitee
אלחורי solo_traveller il
10
Pros:

מלון נקי ומסודר צוות מדהים נחמדים ואוהבים לעזור .
המלון 2 דקות הליכה ואנחנו בתוך הטיילת .
המלון עם נוף מהמם וארוחת בוקר טובה וטעימה .
הכל היה מושלם

2026-08-02 via Nuitee