Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent location (walking distance to beach, restaurants, grocery)
Helpful and personable staff / exceptional front desk
Comfortable beds and pillows
North building rooms with patio and two fridges
Good price/value for the area
Cons:
Significant cleanliness issues (dust, dirty bathrooms, old food, debris)
Safety/security failures (unsecured gate, break-ins, late-night parties)
Amenities poorly maintained (broken BBQ, lights, missing umbrellas, limited lobby hours)
Poor included breakfast and bad coffee
Rooms sometimes not ready at check-in; inconsistent room quality
Management unresponsive to serious guest complaints
Not handicapped friendly

Categories

Cleanliness
4.6
Multiple reviews cite significant cleanliness problems: dirty carpet in the south building, dust causing coughing, dirty bathrooms, old food in fridges and debris on floors.
Service
9.5
Generally praised staff interactions (helpful manager, Rafael assisting with wifi, personable/professional staff, exceptional front desk) though management was criticized for failing to address security incidents.
Location
9.8
Consistently highlighted as excellent — walkable to the beach, bars and restaurants, with grocery/taco stand nearby; described as the hotel's strongest asset.
Room Quality
7.5
Mixed room quality: north building rooms described as nice (comfortable beds, couch, patio, 2 fridges) while the south building and some rooms were dated or dirty; some rooms were not ready at check-in.
Amenities
7
Amenities exist (patios, pool, in-room fridges) but suffer from maintenance issues — barbecue not working, patio/porch lights and umbrellas missing, limited lobby hours and reported security problems at the pool.
Value for Money
9
Called out as priced well for the high-priced area; some guests felt the location and character provided good value despite operational issues.
Food and Beverage
6.5
Limited and weak F&B offering noted: included breakfast described as muffin/bagel and bad coffee; no positive dining highlights in reviews.
Overall Experience
8.5
Mixed overall: some guests loved the classic California character, location and helpful staff, while others experienced unacceptable cleanliness, safety concerns and management inaction — resulting in polarized stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:31

Property Description

Oceanfront Luxury Accommodation
Experience a luxurious stay at 14 West Laguna Beach, located just steps away from the Pacific Ocean. Each room is equipped with kitchenettes, free WiFi, and cozy fireplaces. Relax in the hot tub or enjoy a BBQ on-site.

Comfort and Convenience
Unwind in air-conditioned rooms featuring flat-screen TVs and private bathrooms with complimentary toiletries. The kitchenettes come fully stocked with kitchenware for your convenience.

Prime Location and Attractions
Explore nearby attractions such as Heisler Park and 1000 Steps Beach, both just a short distance away. Don't miss the cultural experiences at Laguna Art Museum and Laguna Playhouse. Book your stay now and enjoy the best of Laguna Beach!

Important information:

Pet Policy: There is a one-time nonrefundable pet cleaning fee per stay. Pets must be leashed or held in arms in all common areas and must be 20 lbs. or less.

Guests planning to arrive outside of normal check-in hours must the property in advance to arrange check-in. Please contact the office using the information on the reservation confirmation received after booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.8
Based on 356 reviews
Cleanliness: 4.6
Service: 9.5
Location: 9.8
Room Quality: 7.5
Amenities: 7
Value for Money: 9
Food and Beverage: 6.5
Overall Experience: 8.5
F
Foreman • extended_group • us
6
2026-10-30 • via Nuitee
Q
Quin • couple • us
7
2026-10-28 • via Nuitee
S
Sherrylee • couple • us
6
Nice but could be soooo much better
Pros:

Nice bed, couch, patio, bath and closet 2 fridges. Helpful manager. I stayed in North building which was much better than the south with dirty carpet and entry doors that cant open past the bed.

Cons:

Barbeque didnt work No umbrellas Patio lights came late Dark patio Porch lights not working Couldnt see to key door Included breakfast was muffin/bagel Bad coffee Lobby closed 8-8 TLC overall would help

2026-10-27 • via Nuitee
H
Hailee • extended_group • us
10
2026-10-27 • via Nuitee
M
Michelle • family_with_children • us
1
Aging property w/ safety hazards, zero management
Pros:

Location.

Cons:

Property is falling apart. Critical safety failures. People broke into property through unsecured back gate and partied until 4am by the pool. Unsafe and uninhabitable. Management and Booking.com did nothing.

2026-10-26 • via Nuitee
A
Andrea • family_with_children • us
10
Classic California hotel, perfect location!
Pros:

This is a very cool, classic California hotel in the absolute best location! You can walk to beach and all the bars and restaurants nearby. There’s even a Ralph’s grocery and a taco stand right across the street. Very convenient :) The hotel is older so it’s not for everyone, but if you like character and old beauty, the hotel has it. The beds and pillows were extremely comfortable and the staff was very personable and professional. I would definitely go back!

2026-10-26 • via Nuitee
K
Katelyn • extended_group • us
7
2026-10-16 • via Nuitee
F
FUJI • extended_group • jp
9
2026-10-14 • via Nuitee
N
Nadja • family_with_children • ch
7
2026-10-13 • via Nuitee
P
Patricia • couple • us
6
Difficulty getting around.
Cons:

We received an in orrect wireless password from booking.com. By the time er figured it out the office was closed. Rafael helped us out. Not handicapped friendly.

2026-10-13 • via Nuitee
S
Samantha • couple • pt
1
Disappointing
Pros:

The hotel was very beautiful, and the staff member was helpful when we arrived after 8 p.m., assisting us in finding our room.

Cons:

Unfortunately, as soon as we entered the room and turned on the air conditioning, we both started coughing uncontrollably. There seemed to be so much dust or dust mites in the room that we had to turn off the air conditioning. This is completely unacceptable.

2026-10-11 • via Nuitee
M
Michael • family_with_children • us
8
2026-10-10 • via Nuitee
M
Micah • family_with_children • us
8
2026-10-09 • via Nuitee
L
Lindsay • family_with_children • gb
1
It was terrible
Pros:

The location

Cons:

The two rooms I had booked were not ready at check in. We arrived at 5pm and they weren’t ready and couldn’t check in. We never got into the rooms u til 7pm. One of the rooms had only had the beds made, The bathroom was dirty, there was old food in the fridge, there was debris all over the floor with medication too. The place over all was ok but it ruined our first and only day and night in laguna. I’d stay away as every person that we seen when walking through reception were complaining about something about their stay.

2026-10-08 • via Nuitee
M
Mike • couple • us
7
2026-10-07 • via Nuitee
J
Jorge • family_with_children • ar
8
2026-10-07 • via Nuitee
J
Jayne • couple • us
5
Priced well for the high priced area
Pros:

Front desk person was exceptional in customer service!!

2026-10-07 • via Nuitee
E
Eric • solo_traveller • us
10
I thoroughly enjoyed my stay and the friendliness/helpfulness of the staff.
Pros:

I liked the convenience to nearby attractions, the layout and the beautiful plants and trees in the courtyard. I also appreciated the cleanliness of my room.

Cons:

The noise of the window air conditioning unit and some cosmetic touches that could be fixed, including a misplaced ceiling door near the restroom. Also, the lack of a ceiling fan in the bathroom.

2025-10-10 • via Nuitee
• couple • us
4
2025-10-09 • via Nuitee
G
Gonzalez • extended_group • us
10
2025-10-07 • via Nuitee