MILL Hotel & Spa

Hotels
•
Bespoke Hotels
8.3 (19874 reviews)
Wilton Street , Chester , GB

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty rooms
Dated facilities

Categories

Cleanliness
7.94
Some reviewers mentioned issues with dirty rooms and bathrooms.
Service
9.41
Most reviews praised the staff as friendly and helpful.
Location
8.95
Positive feedback on the hotel's location being near the city centre.
Room Quality
7.4
Some rooms were described as dated and uncomfortable.
Amenities
8.43
Amenities like the pool and spa received positive mentions.
Value for Money
7.89
Some guests found the pricing to be unreasonable.
Food and Beverage
7.44
Breakfast was criticized for being greasy and not nice.
Overall Experience
8.91
Overall, guests enjoyed their stay, with some exceptions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:53

Property Description

Canal-side Luxury
Located alongside the picturesque Shropshire Union Canal, The Mill Hotel and Spa offers a unique and luxurious stay just a short walk from Chester Station.

Diverse Dining Options
With 5 eateries to choose from, including the Canaletto Restaurant & Rialto Bar & Lounge, guests can indulge in a variety of culinary delights during their stay.

Leisure and Entertainment
Enjoy a leisurely swim in the hotel's pool or relax in the spa, all while taking in the beautiful canal views. Plus, with Chester Racecourse and Chester Zoo just a stone's throw away, entertainment is always within reach.

Book your stay at The Mill Hotel and Spa for a perfect blend of relaxation and excitement.

Important information:

For group bookings of 10 guests or more, the property requests a deposit of £20 within 3 weeks of making the booking. Full payment will be required no later than 2 weeks prior to arrival.

Kindly note the Classic Rooms are unable to accommodate children's cots.
Children's cots can be accommodated in the Business Class rooms, subject to availability.

Please note that this property does not accept stag or hen parties.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 19874 reviews
Cleanliness: 7.94
Service: 9.41
Location: 8.95
Room Quality: 7.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 8.91
D
Diane • extended_group • gb
8
Great value for money , all staff excellent
Pros:

Location good.
Would prefer some fresh berries for breakfast

Cons:

Bath in room 433 felt a little unsafe

2026-10-17 • via Nuitee
D
Diane • couple • gb
8
Great value for money had a great stay
Pros:

Breakfast was lovely location great staff lovely

Cons:

Nothing

2026-10-17 • via Nuitee
R
rosemary • couple • gb
10
Service with a Smile
Pros:

First time at the Mill House.
Everything was as good as they said and better..very clean all the Spa areas where working and clean pool was a nice temperature..
Room was bigger than expected all comfortable...Breakfast was excellent.
Staff helpful.
All good !

Cons:

Nothing...all excellent service

2026-10-17 • via Nuitee
J
Jennifer • couple • gb
10
Pros:

Love the location.
Loved the food.
Loved the bar

Cons:

Nothing

2026-10-17 • via Nuitee
J
Jacko • solo_traveller • gb
7
2026-10-17 • via Nuitee
D
David Clive • family_with_children • gb
7
Pros:

generally a good hotel - but in need of a refresh

Cons:

facilities were tired

2026-10-17 • via Nuitee
J
James • couple • gb
10
Pros:

Location

2026-10-17 • via Nuitee
J
Julian • couple • gb
2
Awful rooms.
Pros:

The bed was too small and hard, the bath too short. The shower was useless, no towel rail. The cistern dripped all night. If the windows were closed it was too hot, if open could not sleep due to traffic noise. No air conditioning. A really poor, small room. The second day the maids left dirty towels in the middle of the floor. The travel Lodge in Chester centre has just been refurbished and better quality rooms and a lot cheaper. Not worth the £90 per night

Cons:

See above.

2026-10-17 • via Nuitee
B
Brian • couple • gb
10
Pros:

Staff very friendly and polite.

Cons:

The rooms could do with a update and the bathroom could do change from bath to shower.

2026-10-16 • via Nuitee
A
Angela • couple • gb
6
Adequate for its purpose
Pros:

Breakfast was good, location close to train station, lovely pool sauna steam riom

Cons:

The photos look lovely on your site however the bedrooms are in need of modernisation and don’t match the public areas although some of those require attention

2026-10-16 • via Nuitee
L
lorraine • couple • gb
7
Return visit, bit disappointed
Pros:

Great location, friendly staff, good value with breakfast

Cons:

Our room was very tired looking and the shower wasnt good at all, bed wss really comfy though

2026-10-16 • via Nuitee
K
Karen • family_with_children • gb
10
2026-10-16 • via Nuitee
A
Ann • couple • gb
7
Enjoyed our stay, shame about the breakfast.
Pros:

Location was good, within short walking distance of city centre and all attractions. The swimming pool was good. We didn’t use the spa so can’t comment. The room was fine and comfortable except that one of the bedside lamps didn’t work.

Cons:

Breakfast was a bit disappointing. Lack of choice. Eggs looked so unappetising I avoided them. Potato scones or hash browns would be a good addition. Also vegetarian sausages.

2026-10-16 • via Nuitee
M
Maloney • couple • gb
7
Good city centre hotel with private parking. Would probably do a room upgrade if we return.
Pros:

Breakfast was good. Also option for dining in the bar or restaurant in the evening. Good location to walk into the centre of the city.

Cons:

Room and bathroom facilities need attention.

2026-10-16 • via Nuitee
S
Steve • couple • gb
8
2026-10-15 • via Nuitee
D
Dee • extended_group • gb
9
Good value, good location, lovely staff
Pros:

Great location, welcoming & helpful staff. Lovely spa and pool

Cons:

Queue for breakfast. Noise from main road & building works

2026-10-15 • via Nuitee
R
rose • extended_group • gb
10
2026-10-15 • via Nuitee
P
Paul • couple • gb
10
Very relaxing
Pros:

Clean comfy spa facilities and breakfast

Cons:

Nothing

2026-10-15 • via Nuitee
S
Sharon • couple • gb
8
Lovely hotel, close to centre, great breakfast.
Pros:

Great location and lovely breakfast.

Cons:

Room wasn’t cleaned very well

2026-10-15 • via Nuitee
D
Deborah • couple • gb
10
2026-10-15 • via Nuitee