Swing & Pillows - Central Market Kuala Lumpur

Hotels
7.4 (500 reviews)
No 23 Jalan Tun Perak , Kuala Lumpur , MY

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Non-smoking throughout

Review Highlights

Pros:
Excellent service
Good location
Cons:
Noisy rooms
Cleanliness issues

Categories

Cleanliness
6.23
Multiple reviews indicate issues with cleanliness, including dirtiness and maintenance problems.
Service
9.2
Consistent praise for the friendly and helpful staff, specifically Ms. Puspa.
Location
8.24
Good location near metro and public transport, but noisy due to proximity to the tracks.
Room Quality
5.69
Rooms reported as worn down, noisy, and some maintenance issues noted.
Amenities
7.22
Basic amenities provided, but shower and room features need improvement.
Value for Money
8.18
Offers good value considering its price and location, despite some issues.
Food and Beverage
7.23
No specific comments, but typical hotel offerings expected.
Overall Experience
7.2
Mixed reviews with good service but several complaints about the room and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 00:55

Property Description

Convenient Location:
Located just 1.7 km from Islamic Arts Museum Malaysia, our 2-star hotel provides easy access to major attractions like Berjaya Times Square and Pavilion Kuala Lumpur.

Non-Smoking Property:
Enjoy a comfortable stay at our non-smoking hotel, set 1.8 km from Bank Negara Malaysia Museum and Art Gallery for a peaceful atmosphere.

Nearby Landmarks:
Explore Starhill Gallery and Petronas Twin Towers, both within 3 km from the hotel, offering you a convenient sightseeing experience.

Ready to experience Kuala Lumpur's charm? Book your stay at Swing & Pillows - KL Masjid Jamek now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.4
Based on 500 reviews
Cleanliness: 6.23
Service: 9.2
Location: 8.24
Room Quality: 5.69
Amenities: 7.22
Value for Money: 8.18
Food and Beverage: 7.23
Overall Experience: 7.2
M
MOHAMAD • solo_traveller • my
10
Pros:

Nasrin

2026-10-12 • via Nuitee
B
Bl • solo_traveller • dz
10
Pros:

Nice service enjoyed stay. Nasrin nice service

2026-10-11 • via Nuitee
H
Humayra • couple • my
10
Pros:

Good location. Nasrin good

2026-10-11 • via Nuitee
C
Caitlin • couple • gb
10
Pros:

The receptionist Nasrin was super helpful and made our stay great!

2026-10-11 • via Nuitee
A
Afiq • solo_traveller • my
10
Pros:

Great service nasrin

2026-10-10 • via Nuitee
S
SARAVANAN • solo_traveller • in
10
Pros:

Great hospitality
I appreciate the staff Nasrin at the reception for Great hospitality

2026-10-09 • via Nuitee
F
Fanny • solo_traveller • fr
10
2026-10-08 • via Nuitee
A
Astha • couple • gb
1
Awful, unclean, bedbugs, and unhelpful staff.
Pros:

Nothing. It was the worst hotel I have ever experienced; extremely unclean, bedbugs, and the most unhelpful and inconsiderate staff.

Cons:

It felt so uncomfortable here - the place smells bad, the rooms are so unclean. We had bedbugs in our room, and were offered a new room which was also unclean. I understand it is a budget hotel but this level of hygiene is shocking. And the staff are so unhelpful and act like they are always waiting for some manager or department to answer (who never answer). Would never book swing& pillows again.

2026-10-07 • via Nuitee
D
Dinesh Kumar • couple • in
10
A very comfortable hotel for your family
Pros:

The host Nasreen was very welcoming, she hosted us very well, the hotel is good and the rooms are clean and well maintained

Cons:

A little busy road, but not much of a compliant.

2026-10-07 • via Nuitee
S
Senthuran • solo_traveller • in
10
Pros:

Meet and clean, less budget, nice to stay
Thank you NASHRIN
Hope meet you again

2026-09-19 • via Nuitee
L
Laura • solo_traveller • co
4
Pros:

The staff was helpful and arranging despite the poor conditions of the place.

Cons:

Don't come here if you want to actually have some sleep. The place is right next to a train that passes regularly from 5 am until midnight. Even with ear plugs I could still hear the train. Additional to the train there's a huge avenue right in front and the windows are not sound proof, so during the night you can hear motos and cars/trucks etc. The facilities were disappointing as well. I was given a room with a window that could not be closed. Smog and noise would enter right in. The stuff was super friendly and understanding and changed my room to a lower floor, the third one, so right in front of the train tracks. The surroundings do have good restaurants around, but just don't stay here if you want to have a good night sleep though

2026-09-17 • via Nuitee
K
Kit • solo_traveller • my
10
Pros:

Masrin was very friendly and helpful would stay again

2026-09-17 • via Nuitee
G
Gupta • solo_traveller • in
8
2026-09-10 • via Nuitee
A
afifah • solo_traveller • my
10
Pros:

Check out by Miss nasrin and she was polite and lovely. The room is clean I like the white beedsheet and large bed. Can fit me and husband and my 5yrs old. Room is spacious I can pray and still have space for them to walk around. Cold and hot drinking water is available on the same floor. Checking 24hours which is good for night owl like us. Vending machine at the lobby

Cons:

Shower Water not hot/not available I don't know but I don't mind showering with cold water. Can't log in Netflix on tv.

2026-09-03 • via Nuitee
N
Nursyamira • solo_traveller • my
7
2026-08-30 • via Nuitee
J
Justin • solo_traveller • pg
6
Pros:

The trains running by in the evenings were a hassle but I was just looking for somewhere cheap to stay

Cons:

My room was right next to the train tracks

2026-08-28 • via Nuitee
B
Baptiste • solo_traveller • fr
7
Pros:

Big Bathroom
Confortable Bed
Size of the room is ok

Cons:

Extremely noisy because of the subway right in front of the window, the window are basically useless to cut the noise

2026-08-22 • via Nuitee
Y
Youthrx.my • solo_traveller • my
5
Cons:

Bathroom dots have light, bed not comfortable go dew

2026-08-21 • via Nuitee
R
Rajasaigar • couple • my
3
2026-08-19 • via Nuitee
J
Jordan • couple • gb
6
Simple but comfortable if you need somewhere cheap and not luxurious. Good location
Pros:

The property is in a good location to have access to main tourist spots of KL within 30 minute walk. its also very close to Central Market so a great place to have food/shop etc.
It’s also very close to the metro so you can easily travel further if needed.

Staff were friendly and it has 24/7 open desk so easy to get in and out.

Cons:

Bedroom was very small and after a few days, felt quite claustrophobic. We asked to move to a bigger room and were told to come back the next day, then the next day, then the next day. But the move never happened.

The location is directly next to the train line so if you are a light sleeper, don’t stay there.

2026-08-19 • via Nuitee