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Facilities
Property facilities
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Health or beauty spa nearby
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Free beach shuttle
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Offsite parking discounted rates available
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Massage services
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Packed lunches
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Chapel/shrine
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Allergy-free room
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Kid meals
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Kids' outdoor play equipment
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Heated pool
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Baby safety gates
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Pet basket
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Manicure
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Pedicure
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Key card access
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Broadcast Live sport events
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Golfing on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Free beach shuttle
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Fishing nearby
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Health or beauty spa nearby
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Horse riding nearby
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Swimming nearby
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Bicycle-friendly property
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Electric bicycle charging station
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience the epitome of luxury at Matfen Hall with 65 individually designed bedrooms offering modern comfort with a traditional touch. Enjoy bespoke furniture, local craftsmanship, and stunning views of the parkland.
Culinary Delights
Indulge in a culinary journey at one of the hotel's five dining areas. From the Cloisters Restaurant and Bar with its grill and seafood menu under a glass roof to the fine dining experience at Emerald Restaurant, every meal is a treat. Don't miss the exquisite Afternoon Tea at The Orangery or the casual dining at Keepers golf clubhouse.
Ultimate Relaxation
Unwind at The Retreat spa with treatments by specialist therapists, a pool, jacuzzi, and thermal suites. For the golf enthusiasts, enjoy 27 championship-level holes surrounded by breathtaking scenery and top-notch facilities. Make your stay extra special with added luxuries like a Chauffeur service or fine wines from The Wine Cellar. Book now for a truly unforgettable experience at Matfen Hall.
Fine dining at Matfen Hall is very popular. In order to avoid disappointment, booking in advance is essential.
Please contact the Spa direct if you would like to book treatments during your stay to avoid disappointment.
Please note that, if you wish to bring a dog with you to Matfen Hall, please contact us directly to discuss availability. Dogs are charged at £75 per dog per nightPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for £75 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Staff. Room. Atmosphere
No air conditioning
Beautiful property and grounds.
The current pool facilities are quite run down and there were enough chairs and beds for the number of people there.
Seems a bit run down in places.
One person serving in the bar Saturday night (where they also had a wedding function) and 3 people on Sunday in the bar when I only saw a handful of other guests.
Food was a bit hit and miss.
Peaceful location very tranquil
Comfortable beds
The pool area was very small with not enough beds to relax on. Which was annoying as we were looking forward to spending some time at the spa relaxing which we couldn’t as no beds available.
Ligging, uitstraling en kwaliteit . Personeel heel vriendelijk (ober Jan….) en portier in het bijzonder zonder overdreven te zijn. Gelukkig geen ontbijt menu maar zeer goede kwaliteit a la carte ontbijt. Golfbanen ook in topconditie; heerlijk gespeeld.
Niets (nou ja helaas was er geen warm water op dag vertrek door een ketelstoring: kan gebeuren).
The hole place
Every thing
Every thing
The hotel itself was beautiful and the staff were lovely
Service was not great, especially during the breakfast service and the bar/terrace during the day. You really should not have to request things like a glass of water or sweeteners several times and still not receive the basic items required.There just were not enough staff available and those that were working, were either poorly trained or poorly managed. We also had a very poor meal in The Cloisters, it was by no means cheap and the food was of a very poor quality! On the 2nd day of our 3 day stay, our room was not serviced at all. However, the worse thing that happened was the hotel’s failure to collect us in their car as requested at 11pm on a Saturday night. We were left trying to get a taxi back to the hotel which was extremely difficult to do at that time of night and in the end, had to get an elderly relative to come and collect us and take us back to the hotel. Very poor
Beautiful rooms and fascilities
Nothing
Stunning location, fabulous staff, immaculately clean
Noise from building of new Spa, parking a struggle on busy first evening
Matfen Hall is a stunning property and has been so tastefully maintained and decorated. The grounds are wonderful, too. The staff were friendly and the rooms comfortable. We appreciated the welcome drink, our friendly greeting, our bags being carried up and the gesture of chocolates and a card laid out for my Mum’s birthday. The toiletries are lovely and the room was very clean.
Unfortunately, we found the service let down the experience. The staff were lovely but there seemed to either be a lack of training or a lack of provision of staff. We were not told any information about the hotel on arrival, nor was there information in the room. We did not know what time breakfast would be, what facilities were on offer and we had to wander around for a while to find the pool. Around the pool there was no staff, so we found empty water bottles left lying around and we once again had to go wandering around the premises to find towels. After an evening of exploring the grounds, we were unable to watch a film in our room. There is a Netflix button on the remote control, but Netflix did not launch. The only option on the TV was live TV. This did not feel in keeping with a 5 star, comfortable experience. Breakfast service also did not meet the expected service standards. I asked if there was herbal tea on offer and I was quickly told “no”. No toast was offered to our table, either. There were water glasses on the table, but no water offered. These are all small things that can easily be rectified with better training. Having worked for years in hospitality myself, I was quite shocked that the level of service was far below minimum expectations for a restaurant or pub, let alone Silver Service.
Lovely hotel with fabulous rooms, great bar and breakfast. Good evening meal but pricey
Spa but a new one is currently being built
Scenic, historic and stylish. Full of character.
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