Hotel 52 Playa del Carmen

Hotels
7.8 (518 reviews)
Calle 52 entre 5ta y 10 Av , Playa del Carmen , MX

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Service
Room Comfort
Cons:
Wifi Issues
Limited Amenities
Food Quality

Categories

Cleanliness
8.07
Very clean and well-maintained as mentioned in multiple reviews.
Service
8.57
Staff were generally friendly and attentive, as noted in several reviews.
Location
8.57
Good location close to various cafes, restaurants, and main attractions.
Room Quality
7.58
Rooms were described as comfortable, though some amenities were lacking.
Amenities
7.08
Amenities were limited; issues mentioned with the wifi and lack of a fridge.
Value for Money
8.07
Good value considering the benefits and location.
Food and Beverage
6.58
Food quality could be improved, as indicated by guest comments.
Overall Experience
7.88
Overall experience rated positively despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:17

Property Description

Luxurious Boutique Hotel in Playa del Carmen

Rooftop Oasis: Enjoy stunning sea views from our rooftop pool.

Comfort and Convenience: Stay cool with air conditioning, relax with a Flat TV, and stay connected with complimentary high-speed Wi-Fi.

Personalized Service: From 24-hour reception to tourist information and massage services, we've got you covered.

Experience the charm of Playa del Carmen at HOTEL52. Book your stay now!

Important information:

Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.8
Based on 518 reviews
Cleanliness: 8.07
Service: 8.57
Location: 8.57
Room Quality: 7.58
Amenities: 7.08
Value for Money: 8.07
Food and Beverage: 6.58
Overall Experience: 7.88
D
Daniel • solo_traveller • mx
10
Buena experiencia
Pros:

Me gustó la atención y el costo esta super haceptable

Cons:

El estacionamiento

2026-09-18 • via Nuitee
M
Monzon • solo_traveller • fr
9
Pros:

Grande chambre et le prix incroyable pour l'établissement

2026-09-17 • via Nuitee
D
Diego • solo_traveller • mx
7
Bien ubicado correcto para unos días
Pros:

La recepcionista muy amable

Cons:

No había agua caliente en la habitación ni una botella de agua

2026-09-16 • via Nuitee
N
NeryZuleyma • solo_traveller • mx
10
Pros:

Las camas están súper comodas.

Cons:

El estacionamiento tiene cupo limitado

2026-09-15 • via Nuitee
B
Bertin • solo_traveller • mx
1
2026-09-14 • via Nuitee
R
Rocío • solo_traveller • mx
4
Pros:

Nada, el hotel está muy sucio
Poca organización
Se estaba cayendo el hotel y balcones
Cambio de administración y no saben que hacer

Cons:

Nada, el hotel está muy sucio
Poca organización
Se estaba cayendo el hotel y balcones
Cambio de administración y no saben que hacer

2026-09-14 • via Nuitee
A
Antonino • couple • it
1
Cons:

Se potessi dare zero non basterebbe per valutare questa misera e ridicola struttura. A partire dal check in sono stati indisponenti e poco competenti. Ma la parte peggiore è arrivata la sera quando ci siamo messi a letto e abbiamo notato che le lenzuola erano piene di macchie, la federa sporca di sangue, e c’erano numerosi peli sparsi. Dopo aver chiamato la reception per farci cambiare il letto, receptionist è entrato in camera piombandosi sul letto per cercare prove e senza mai scusarsi per il disagio ha chattato per minuti in silenzio con lo staff mentre noi lo guardavamo. Ci ha proposto di andare alla camera del piano di sotto, senza calcolare che avremmo dovuto rifare le valigie ed erano le 11 di sera. Dopodiché per sbaglio riprodotto un audio che mi aveva fatto di nascosto mentre mi lamentavo e che aveva inviato in quella chat. Abbiamo dormito su quelle stesse lenzuola, alla fine

2026-09-12 • via Nuitee
L
Laura • extended_group • es
7
2026-09-12 • via Nuitee
E
ELOISA • solo_traveller • mx
9
Aceptable
Pros:

La ubicación

Cons:

Tiene mucho olor a humedad buena

2026-09-10 • via Nuitee
E
Enio Roger • extended_group • mx
9
2026-09-10 • via Nuitee
R
RUTH • solo_traveller • mx
6
Es diferente a las fotos
Pros:

El precio es acorde a lo que ofrecen, y las camas son cómodas

Cons:

El recepcionista no nos quería dejar hacer check in porque en Internet dice otra cosa, y nos decía que las habitaciones solo las rentan por noche y en la página decía otra cosa, al final respetaron la reservacion, pero omitieron decirnos que la alberca estaba fuera de servicio por lo que no pudimos ir a la alberca, los cuartos estan rústicos no tienen piso de loza y el baño estaba tapado, no habían jabones.

2026-09-09 • via Nuitee
A
Adrian • solo_traveller • mx
9
Pros:

por el precio que se pagó excelente,las camas estaban muy cómodas,la limpieza del lugar muy bien,se ve q les va a ir muy bien en cuanto se entere la gente del lugar

Cons:

estacionamiento pequeño pero t puedes estacionar en l calle y es seguro,la alberca no tiene iluminación tachita ahí

2026-09-09 • via Nuitee
C
Cristian • family_with_children • co
2
Pros:

Nada

Cons:

Estaba muy mal de mantenimiento, el aire no funciona

2026-09-08 • via Nuitee
J
Jimenez • solo_traveller • mx
9
2026-09-08 • via Nuitee
T
TOM • solo_traveller • mx
10
2026-09-07 • via Nuitee
A
Alvarez Martinez • solo_traveller • mx
8
Pros:

Ubicación

2026-09-03 • via Nuitee
C
Conde Pérez • solo_traveller • mx
8
2026-09-03 • via Nuitee
H
Hayet • couple • fr
7
Très bien
Pros:

Très bien, personnel au top 👌

Cons:

Pas
De
Réfrigérateur dans les chambres ! surprenant pour un tel hôtel et dans un pays très chaud.
Très incommodant.

2026-09-01 • via Nuitee
S
Santoveña • solo_traveller • mx
7
Pros:

Contaba con estacionamiento techado

2026-09-01 • via Nuitee
J
Jimenez • solo_traveller • mx
5
2026-09-01 • via Nuitee