Hotel 52 Playa del Carmen

Hotels
7.8 (508 reviews)
Calle 52 entre 5ta y 10 Av , Playa del Carmen , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Service
Room Comfort
Cons:
Wifi Issues
Limited Amenities
Food Quality

Categories

Cleanliness
8.07
Very clean and well-maintained as mentioned in multiple reviews.
Service
8.57
Staff were generally friendly and attentive, as noted in several reviews.
Location
8.57
Good location close to various cafes, restaurants, and main attractions.
Room Quality
7.58
Rooms were described as comfortable, though some amenities were lacking.
Amenities
7.08
Amenities were limited; issues mentioned with the wifi and lack of a fridge.
Value for Money
8.07
Good value considering the benefits and location.
Food and Beverage
6.58
Food quality could be improved, as indicated by guest comments.
Overall Experience
7.88
Overall experience rated positively despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:17

Property Description

Luxurious Boutique Hotel in Playa del Carmen

Rooftop Oasis: Enjoy stunning sea views from our rooftop pool.

Comfort and Convenience: Stay cool with air conditioning, relax with a Flat TV, and stay connected with complimentary high-speed Wi-Fi.

Personalized Service: From 24-hour reception to tourist information and massage services, we've got you covered.

Experience the charm of Playa del Carmen at HOTEL52. Book your stay now!

Important information:

Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 508 reviews
Cleanliness: 8.07
Service: 8.57
Location: 8.57
Room Quality: 7.58
Amenities: 7.08
Value for Money: 8.07
Food and Beverage: 6.58
Overall Experience: 7.88
L
Luis • extended_group • es
7
Pros:

Las camas son cómodas. Tiene terraza para colgar las cosas. El personal es amable. El secador tenía potencia.

Cons:

El desayuno es muy escaso. Te quedas con mucha hambre. Estaría bien que tuviera una neverita.

2026-07-18 • via Nuitee
A
anthony • solo_traveller • fr
8
2026-07-14 • via Nuitee
A
Alfredo • couple • it
8
2026-07-11 • via Nuitee
M
Mariana • solo_traveller • mx
8
2026-07-10 • via Nuitee
G
ginette • solo_traveller • fr
6
Pros:

Chambre spacieuse avec climatisation

Cons:

Trop éloigné de la station bus ADO

2026-07-09 • via Nuitee
G
Guillermo Enrique • solo_traveller • mx
10
Pros:

El lugar y la cama!

Cons:

Que no nos dejarán ver el mundial en el restaurante:(

2026-07-09 • via Nuitee
G
Gabriel • solo_traveller • mx
8
Pros:

Ubicación

Cons:

Todo bien

2026-07-07 • via Nuitee
S
Sandra • couple • es
4
Pros:

La ubicación

Cons:

Las instalaciones en mal estado, piscina descuidada. Desayuno muy regular .
Habitación sin nevera y pequeña.
Muy descuidado todo en general

2026-07-06 • via Nuitee
R
Roberto M L • solo_traveller • br
3
Procure um dos muitos Airbnb da região
Pros:

Da devolução dos 50 USD de caução no checkout.

Cons:

O café era terrível; o quarto não tinha blackout; o box de banho vazava toda a água para o quarto; não tinha porta entre o sanitário e o quarto; a garagem ficava o tempo todo com cadeado e era necessário o concierge deixar a portaria e ir manejar o cadeado; os atendentes estavam insatisfeitos (compreensível).

2026-06-28 • via Nuitee
N
Nohemi • solo_traveller • mx
4
2026-06-27 • via Nuitee
K
kortass • solo_traveller • ma
7
Pros:

Je t'ai bien placé oui il vient pas avec le carrelage de la piscine qui coupe les pieds et les mains faites attention il va pas changer il est cassé à plusieurs endroits les enfants se sont ouverts

Cons:

J'ai l'impression personnel responsable est très gentil mais des gens qui se le remplace et ils disent même pas bonjour ni au revoir

2026-06-27 • via Nuitee
L
Lucas • couple • br
9
2026-06-22 • via Nuitee
A
Andres Mauricio • family_with_children • co
6
Expectativas por debajo de la realidad
Pros:

Buen desayuno

Cons:

Que se compro una habitación con sofá cama y no lo tenían, y a la persona le tocó dormir en un sofá incómodo.
Uno de los baños estaba tapado y no funcionó, y no atendieron al llamada de cambiarnos de habitación a pesar de que lo contratado (sofá cama) no era lo mismo que lo que nos dieron.
Había una cucaracha muerta debajo del sofá

2026-06-22 • via Nuitee
G
Gonzalez Caamaño • solo_traveller • mx
8
7/10
Pros:

La Alberca y las camas

Cons:

Falta de iluminacion para la terrasa y alberca y los climas no enfrian ,muy poca variedad en desayunos ,No tienen refrigeradores ,no hay cafeteras ni microondas

2026-06-21 • via Nuitee
M
Maria • couple • us
9
2026-06-17 • via Nuitee
M
Maria Guadalupe • family_with_children • mx
5
Básico, no confortable
Pros:

el concepto de decoracion

Cons:

la ubicacion es cerca de la 5° avenida pero en un extremo, queda muy lejos de lo atractivo. El precio me parecio elevado para lo que ofrecen en la habitación, las camas duras y la ducha muy descuidada y sucia; sin jabon para bañarse o gel de ducha. No lo repetitiria

2026-06-16 • via Nuitee
I
Ilti Alam • solo_traveller • mx
7
2026-06-16 • via Nuitee
H
Hugo • family_with_children • us
6
2026-06-15 • via Nuitee
D
David • extended_group • co
8
Affordable with nice breakfast
Pros:

Nice breakfast, and the pool view at night

Cons:

The room does not have even a small fridge, so for cold beverages it’s a bad one.

2026-06-15 • via Nuitee
B
Baltazar Gaitán • solo_traveller • mx
1
No hospedarse en hotel 52, muy mal servicio, no tienen internet y está sucio, le falta mantenimiento
Pros:

Ubicación

Cons:

La alberca está en mal estado, no funcional su estacionamiento y multan por estacionar afuera en la puerta del hotel, no tienen wifi internet. Muy mal servicio del personal

2026-06-14 • via Nuitee