Love St - Hanoi Hotel

Hotels
29A , Alley 399, Au Co Streeet , Hanoi , VN

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Cons:
Cleanliness issues
Poor food quality

Categories

Cleanliness
5.08
Multiple reviews highlight issues with cleanliness, including dirty bathrooms and unkempt rooms.
Service
7.55
Several reviews praise the helpfulness and kindness of the staff.
Location
7.09
Many guests appreciate the hotel's central location and proximity to local attractions.
Room Quality
5.54
Mixed sentiments with some rooms being comfortable while others were in poor condition.
Amenities
6.07
Standard amenities were available, but some guests noted lack of attention to detail.
Value for Money
6.03
Several guests feel the hotel offers fair value for the price, but complaints about services impact the perception.
Food and Beverage
4.58
Numerous criticisms of breakfast options and hygiene standards.
Overall Experience
6.05
A mix of positive and negative experiences lead to a neutral overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:27

Property Description

City Views and Comfortable Stay
Enjoy breathtaking city views from our 4-star hotel in Hanoi. Relax in our air-conditioned rooms with free WiFi and private bathrooms.

Delicious Dining and Convenient Services
Indulge in American or Asian breakfast at our on-site restaurant. Benefit from free private parking and paid airport shuttle service for a hassle-free stay.

Multilingual Staff and Nearby Attractions
Feel at ease with English and Vietnamese speaking staff at the reception. Explore Quan Thanh Temple and Ho Chi Minh Mausoleum just a few kilometers away.

Book your stay at Love St - Hanoi Hotel to experience luxury and convenience in the heart of Hanoi.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 5.08
Service: 7.55
Location: 7.09
Room Quality: 5.54
Amenities: 6.07
Value for Money: 6.03
Food and Beverage: 4.58
Overall Experience: 6.05
A
Ardell • solo_traveller • gb
2
Pros:

The rooms were nice and clean.

Cons:

The 7am noise from the speaker. They play music and speech. Wakes you up. They know this is a problem. They do not advertise it.

2026-10-29 • via Nuitee
A
AMANDA • solo_traveller • au
6
Pros:

The bed was comfortable and the hot water was hot.

Cons:

The restaurant food was average and over priced. No tables for guests on a Saturday night The breakfast of Pho and cold cuts was flavourless. The property needs a good clean. When I first checked in the room had no windows but they did move me on request.

2026-10-26 • via Nuitee
C
Claire • solo_traveller • us
8
Pros:

I needed a one night stay in Tay Ho and this worked out well. It wasn't the exact location I was hoping for, but my original hotel moved me here. The hotel is simple, but good. The room was clean and there is a lovely coffee shop next door.

2026-10-25 • via Nuitee
F
fabrice • couple • vn
10
2026-10-24 • via Nuitee
J
Jenny • solo_traveller • us
5
Very disappointing experience
Pros:

None.

Cons:

Terrible service and misleading room description. We booked a room with a city view, but all we got was a wall of the neighboring building. When we arrived, staff saw us struggling with our luggage but nobody bothered to help or greet us. To make matters worse, housekeeping didn't even change the bed sheets, leaving them dirty.
Very disappointing experience.

2026-10-17 • via Nuitee
H
Hương • couple • vn
10
Pros:

Nhân viên hỗ trợ chúng tôi rất tốt, tất cả mọi người đều rất vui vẻ hỗ trợ chúng tôi!
Phòng rất sạch và tiện nghi

Cons:

none

2026-10-17 • via Nuitee
V
Văn • couple • vn
8
2026-10-16 • via Nuitee
M
Mai • couple • vn
4
2026-09-13 • via Nuitee
N
Nhi • couple • vn
10
Pros:

Siu ok

2026-08-25 • via Nuitee
D
duan • couple • vn
9
2026-08-06 • via Nuitee
N
nguyen • solo_traveller • vn
9
2026-07-21 • via Nuitee
D
Dũng • couple • vn
10
2026-07-18 • via Nuitee
J
James • extended_group • ie
10
Pros:

Clean, comfortable, spacious

2026-07-14 • via Nuitee
H
HoangThao • extended_group • vn
8
Pros:

Sạch sẽ, tiện nghi, phòng đẹp

2026-07-12 • via Nuitee
J
JUNYONG • couple • kr
9
Pros:

꺠끗하고, 모든 직원들이 친절하였습니다.

2026-06-10 • via Nuitee
S
Shuenkaman • solo_traveller • th
7
2026-06-04 • via Nuitee
K
Karen • couple • za
10
2026-05-29 • via Nuitee
H
Hong Yuen • couple • tw
10
2026-05-18 • via Nuitee
N
Nhi • extended_group • vn
10
2026-05-14 • via Nuitee
M
Mai • solo_traveller • vn
9
2026-04-30 • via Nuitee