Park Hill Inn & Suite

Finding a better price online

room 323 the sink a bit clogged and the bath tub. aside from that its good.

Toilets are pretty low

Issues with toilet and dent in the wall bathroom

At approximately 10:40 AM, I called the front desk to request assistance in calling a taxi. I was not feeling well and needed to get to the hospital. As someone who is not from Red Deer, I am unfamiliar with local taxi options and simply needed help. The staff member immediately responded with "no," which shocked me, as assisting guests with basic needs such as arranging transportation is a standard courtesy in hospitality.

When I asked why she refused, she replied in a rude tone, "Did you ask me?" I clarified that I was requesting one now and had not asked previously. She then hung up the phone. Moments later, she called back and asked if I needed the taxi right away. I told her I would be in the lobby within five minutes.

I went to the lobby immediately and asked her why she had refused my request. She denied saying no, then changed her explanation and claimed she might have misheard me. I accepted that possibility and began walking away. As I did, she made another disrespectful remark: "Don’t you have a phone?" When I asked what she meant, she continued, "You have a phone, you can call a taxi. I can’t be with you all the time to call a taxi."

This was said while I was visibly unwell, in pain, and trying to get to the hospital as quickly as possible. Her tone was dismissive, argumentative, and completely inappropriate. She continued insisting that I should have used my phone, despite my explaining that I am not local, was unwell, and simply needed assistance. No taxi information or brochures were provided in the room, and her attitude made an already stressful situation significantly worse.

This level of disrespect, lack of empathy, and unwillingness to provide basic guest support is unacceptable for any hotel, especially one serving visitors unfamiliar with the area.

Only issue was the homeless outside but it really wasnt an issue...Just seeing it was sad

The mattress was not the greatest !

How I went to go and book a reservation either a couple weeks ago or about a month ago and the one short guy told me that I wasn't allowed to stay there beacuse I was trying to let bums come into my room and stay with me witch was not the case and was not True at all he also told me that I was causing problems and lying when that also isn't true

Die Straße war teilweise recht laut, da einige Motorradfahrer unterwegs waren.