Kingston Hotel 4 - Hulo Bukit Bintang

Hotels
7.8 (338 reviews)
196, Jalan Changkat Thambi Dollah , Kuala Lumpur , MY

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Non-smoking throughout

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Dirty rooms
Broken amenities
Lack of service standard at night

Categories

Cleanliness
5.53
Overall bad experience due to the dirty room and toilet. Comments about cleanliness are mostly negative.
Service
9
Many positive comments about friendly staff, especially Dishen and Suzan.
Location
9.04
Great location mentioned multiple times; proximity to malls and attractions.
Room Quality
6.99
Room quality was decent but had reports of issues like cleanliness and a broken shower.
Amenities
7.52
Some amenities like the water dispenser were reported as not functioning.
Value for Money
7.98
Standard quality for this hotel tier with positive comments about value.
Food and Beverage
8.33
Standard quality for this hotel tier.
Overall Experience
8
Mixed overall experience; positive for service and location, negative for cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:59

Property Description

Convenient Location
Located within close proximity to Starhill Gallery and Pavilion Kuala Lumpur, our hotel offers easy access to the city's main attractions.

Free WiFi
Stay connected throughout your stay with complimentary high-speed WiFi available in all areas of the hotel.

Nearby Landmarks
Explore popular landmarks such as Berjaya Times Square, Kuala Lumpur Convention Center, and KLCC Park just a short distance away.

Book your stay at Kingston Hotel 4, TRX today for a comfortable and convenient experience in Kuala Lumpur!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.8
Based on 338 reviews
Cleanliness: 5.53
Service: 9
Location: 9.04
Room Quality: 6.99
Amenities: 7.52
Value for Money: 7.98
Food and Beverage: 8.33
Overall Experience: 8
M
Md • couple • my
10
Pros:

Miraz

Cons:

Miraz

2026-09-09 • via Nuitee
A
Arda • solo_traveller • tr
6
It can be better with small touches. It is okay for short periods of stays
Pros:

Location is okay. Staff tried to help really. Thanks to Miraz I stayed there. He really helped me

Cons:

Nice location nice building but no maintenance no voice isolation

2026-09-04 • via Nuitee
S
Siti Hajar • extended_group • my
10
Good staycation
Pros:

Miraj is verry friendly and very helpfull

Cons:

Nice

2026-08-31 • via Nuitee
C
CHAI QI • extended_group • my
6
2026-08-30 • via Nuitee
S
Shabnam • extended_group • gb
2
Bed bugs beware
Pros:

Staff were friendly and it was in a good location.

Cons:

BED BUGS. I have bites all over my feet and ankles! I could not sleep at all on the last day (the day of my flight) because I was so worried I’d be bit more. My bites swelled up so bad I had to book an appointment for 4:30am with my doctor from my travel insurance! Seriously, I have never written a bad review of anything before, as I am not the type to do so, but this experience was just awful. And when I told the receptionist at check-out, he didn’t offer a refund or anything.

2026-08-26 • via Nuitee
E
emi • solo_traveller • it
1
Pros:

Niente.!!ma lo staff ancora peggio!!

Cons:

Attenzione!! Consultate le recensioni di Google sono piu veritiere..
Pessima struttura, senz'altro la peggiore sistemazione riscontrata durante il nostro soggiorno in Malesia. Le immagini pubblicizzate non riflettono minimamente lo stato reale della camera: priva di finestre, con sanitari (doccia e lavello) danneggiati e impianto elettrico e prese per ricaricacellulare rotto(dovevamo caricare a turni il cellulare in bagno).Oltre a questo, l'ospitalità da parte dello staff è stata totalmente assente.
Il servizio di pulizia è gestito malissimo. Volevano effettuarlo alle 15:00,  solo su nostra richiesta inizialmente rifiutata,e a quell'ora stavamo dormendo e non è stato possibile. Il giorno dopo abbiamo quindi chiesto gentilmente a che ora sarebbe stata pulita la camera, e la risposta è stata assurda: "Oggi no perché siamo pieni, se ne parla domani". Peccato che il giorno successivo avessimo già il check-out e, a detta loro, l'avrebbero comunque fatta dopo le 16:00, rendendo impossibile riposare.
Siamo persino dovuti andare di persona alla reception a chiedere la carta igienica perché non è mai stata fornita. Per coronare l'assurdità dell'esperienza, pretendono una caparra per eventuali danni su una stanza che è già palesemente compromessa. L'albergo più assurdo della mia vita. Sconsiglio vivamente il soggiorno.Il peggiore comportamento da parte dello staff mai visto in vita mia! Conoscono i disagi della Struttura ma non dimostrano nessun interesse per aiutarti,non li ho mai visti porgere un sorriso e un buongiorno forzato!

2026-08-26 • via Nuitee
E
Eva • couple • my
1
Staff really bad attitude.
2026-08-24 • via Nuitee
K
keankeong • solo_traveller • my
1
Pros:

差

Cons:

冷气不冷，没灯厕所

2026-07-25 • via Nuitee
M
Matanari • solo_traveller • id
9
Pros:

kursi pijatnya, layanannya, semuanya baik dan bersih

Cons:

tidak ada

2026-07-22 • via Nuitee
R
Ruslan • solo_traveller • ru
10
2026-07-09 • via Nuitee
S
Sarwineswary • solo_traveller • my
6
2026-07-07 • via Nuitee
D
Dmitry • couple • ru
2
Cons:

Very poor

2026-07-07 • via Nuitee
S
Siah • solo_traveller • my
10
Pros:

Miraz

2026-07-06 • via Nuitee
C
Ciro • solo_traveller • de
10
Thank you Mahadi
Pros:

Maharishi is very good and kind and outstanding

2026-07-04 • via Nuitee
H
HAOZHAN • solo_traveller • cn
10
Pros:

mahadiii

2026-07-02 • via Nuitee
M
mahasan82 • solo_traveller • my
6
2026-06-30 • via Nuitee
M
Md • couple • my
10
2026-06-29 • via Nuitee
H
Hasan • solo_traveller • my
10
Mahadi and his potentiality
Pros:

During my stay, I was truly impressed by the outstanding service provided by Mahadi. He was professional, friendly, attentive, and always willing to help with any request. His positive attitude and dedication made my stay much more comfortable and enjoyable.
Mahadi consistently went above and beyond to ensure guests were well taken care of, demonstrating excellent customer service skills and genuine hospitality. Staff members like him are a valuable asset to any hotel, and his hard work deserves recognition.
I would like to thank Mahadi for his exceptional support and kindness throughout my stay. He is one of the main reasons I had such a positive experience at this hotel, and I highly recommend that the management recognize him as an outstanding and important member of their team

2026-06-25 • via Nuitee
M
Muhamad FIRDAUS JAAFAR MARICAN • family_with_children • my
6
2026-06-25 • via Nuitee
L
Leo • couple • mv
5
2026-06-15 • via Nuitee