HÉONIC ART WELLNESS HOTEL & SUITES 丨 Signature Family Suites - Esports & Switch Gaming - Cat Therapy - Aesop Spa

Hotels
9.1 (773 reviews)
No.72 Zhuque Street, 1km from the Metro Station Yong Ning Gate , Xi'an , cn

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Helpful staff
Spacious rooms
Good location
Cleanliness
Cons:
Slow breakfast service
Occasional maintenance issues

Categories

Cleanliness
8.24
Mixed reviews; some mentions of new plumbing and clean rooms, but a few complaints about maintenance.
Service
9.71
Many reviews highlight the kindness and helpfulness of the staff.
Location
9.25
Good location with easy access to local shops and the old city, though slightly distant from the metro.
Room Quality
9.2
Rooms are described as spacious, comfortable, and well-furnished.
Amenities
9.23
Amenities include laundry facilities, a cat room, and a good breakfast.
Value for Money
9.19
Considered good value for a boutique hotel.
Food and Beverage
8.74
Breakfast quality is generally praised, with some comments on service speed.
Overall Experience
9.21
Overall positive sentiments with minor critiques, creating a pleasant experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 08:08

Property Description

Luxurious Accommodations
Indulge in air-conditioned rooms with modern amenities like a coffee machine, flat-screen TV, and private bathroom at HE DESIGNER HOTEL Xi'an Drum Tower & YONGNING Gate Branch.

Convenient Location
Situated just a stone's throw away from iconic landmarks like Drum Tower and Bell Tower, this hotel offers easy access to the best of Xi'an's attractions.

Exceptional Services
Enjoy a buffet breakfast, unwind at the fitness centre, or explore the city with the help of the tour desk - all at your fingertips during your stay.

Ready to experience luxury and convenience in the heart of Xi'an? Book your stay at HE DESIGNER HOTEL Xi'an Drum Tower & YONGNING Gate Branch now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs CNY 20 per day.

Location

Guest Reviews

9.1
Based on 773 reviews
Cleanliness: 8.24
Service: 9.71
Location: 9.25
Room Quality: 9.2
Amenities: 9.23
Value for Money: 9.19
Food and Beverage: 8.74
Overall Experience: 9.21
E
Eddy • family_with_children • fr
10
Top rapport qualité prix
Pros:

L’équipement dans les chambres

Cons:

L’accueil un peu froid mais rien de grave

2026-07-03 • via Nuitee
B
bruno • solo_traveller • it
10
Pros:

Molto accogliente, moderno e abbastanza vicino alle mura... Lavanderia molto comoda e gratuita per chi viaggia.. Buona colazione

Cons:

Quasi tutto ok, pulizia non al top forse

2026-07-03 • via Nuitee
S
Shan • solo_traveller • ca
8
2026-07-02 • via Nuitee
L
Liuk • solo_traveller • it
10
Scelta fuori dagli schemi
Pros:

Concept veramente d'impatto, ambiente molto cool ed accogliente, sicuramente diversissimo dai comuni hotel (soprattutto qua in Cina).
Sala comune (dove si serve anche la colazione) ampia, dotata anche di Nintendo Switch per poter giocare, ma anche di carte/fish, macchina dei popcorn e gatti: a richiesta si può richiedere del tempo da passare insieme a loro (non abbiano provato, ma è disponibile come servizio).
Camera ampia, super vivibile, lavanderia con parecchie macchine.
Per la colazione sono disponibili alcuni piatti (salati) e bevande da scegliere giorno per giorno, e poi ti portano frutta e uno yogurt: tutto fatto al momento e di buona qualità.
Rapporto qualità/prezzo eccezionale.

Cons:

Di difetti praticamente non ce ne sono, posso solo segnalare il depuratore di aria presente in camera (di per sè ottima cosa), che però avrebbe avuto bisogno di un cambio filtro e di una pulizia del filtro setaccio esterno: accendendolo al posto di depurare emanava odore di sigaretta (evidentemente precedenti inquilini non hanno rispettato il divieto).
Questo proprio a voler cercare qualcosa.

2026-07-02 • via Nuitee
S
Shan • solo_traveller • ca
8
Pros:

干净，交通方便

Cons:

空间有点小，酒店人员需要注意细节。比如，整理房间没有吸地，我要毛巾，没收到。我打电话问，回答是机器人去了，我没给开门。在另一个酒店每次机器人到门口都会收到房间电话。如果方式不一样，应该在入住的时候交代一下。我后来每次都要预估时间去门口查看。

2026-07-02 • via Nuitee
A
Araz • solo_traveller • ge
10
Pros:

It was the best value for the money. Room was clean. Bed and pillows were very comfy and also there are blackout curtains. I slept every day very well without waking up in the middle. There are also very cute cats in the lobby area. It is 3 minutes walk to nice areas of the old city. Highly recommended

2026-07-01 • via Nuitee
A
Adriano • solo_traveller • ch
9
2026-06-29 • via Nuitee
L
Leila • couple • ae
10
2026-06-27 • via Nuitee
D
Dylan • solo_traveller • us
10
2026-06-25 • via Nuitee
T
Trini Puig Moreno • solo_traveller • es
8
2026-06-22 • via Nuitee
M
Melanie • solo_traveller • us
8
Pros:

The room was large and everyone on our past had their own room, a rarity for a trio especially at that price.

Cons:

Staff weren't very friendly.

2026-06-19 • via Nuitee
C
chinpei • family_with_children • us
8
2026-06-17 • via Nuitee
S
Solomiya • solo_traveller • ua
9
Pros:

Very comfortable art themed hotel with a cat play room, video game consuls in every room and even a spa. Rooms are very charming anf beds are incredibly comfortable. Location also great if you want to be close to the historic bell tower and city wall area, great restaurants nearby. Highly recommend!

Cons:

My room was on the laundart machine floor so i could hear it still quiet late. Avoid floor 5 for maximum comfort.

2026-06-13 • via Nuitee
C
Catalina • couple • ro
8
2026-06-10 • via Nuitee
Y
Yew Wee • solo_traveller • sg
9
Pros:

We booked a suite. The automatic mahjong table was the best part of this holiday.

Location just outside of city wall.

The staff was polite and helpful.

Cons:

Breakfast is limited, as can only order from the menu once.

2026-06-10 • via Nuitee
N
Norzalina • extended_group • sg
10
Fantastic stay in a great city. We really enjoyed Xi’an. The stay in this room made it even better!
Pros:

Great location, great room. We had fun playing mahjong and video games that were provided in the room. The front desk staff were really helpful. Plus cute cats in the lobby!

Cons:

Our room faced an elementary school so we were awaken by the school bell and children chatter every morning. Not really an issue for us though.

2026-06-01 • via Nuitee
J
Jun • solo_traveller • us
10
Pros:

This hotel is located at the center of an old town and is very convenient to go everywhere. There are plenty of haircuts, restaurants, shopping, and even massages. The hotel staff are very friendly and helpful to all my requests. They also helpped me to send express deliveries to other cities.There is Luandry facility in the hotel with washer & dryers. Highly recommeneded.

Cons:

The shower floor is not that flat so water does not drain very well but the cleaning staff always clean up everyday. This does not really bother us too much.

2026-06-01 • via Nuitee
N
Nicolae • couple • ro
10
A great atmosphere and ambience
Pros:

A truely nice hotel, amazingly appointed and fabulous staff, helpful and cheerful at all times. The cats were so adorable and there was baby ones. The location is perfect the bed and bathroom are perfect and super clean. The room has nintentdo switch and fridge, there’s laundry service. The breakfast was delicious. Overall the place is a ten out of ten.

2026-05-31 • via Nuitee
S
Sylwester • solo_traveller • pl
9
2026-05-30 • via Nuitee
K
Kathleen • family_with_children • sg
8
Enjoyed my stay.
Pros:

Location was excellent. Bus stops were right outside hotel. A bit of walk to the Metro but manageable. Staff were friendly and helpful. The cats were a treat.

Cons:

Breakfast was not very appetizing. Could have more local fare instead of trying to do western food.

2026-05-30 • via Nuitee