HÉONIC Art Residence & Suites丨 Signature Family Suites - Ultimate Gaming & Switch - Cat Cafe - Aesop Natural Spa Therapy

Hotels
9.1 (809 reviews)
No.72 Zhuque Street, 1km from the Metro Station Yong Ning Gate , Xi'an , CN

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Helpful staff
Spacious rooms
Good location
Cleanliness
Cons:
Slow breakfast service
Occasional maintenance issues

Categories

Cleanliness
8.24
Mixed reviews; some mentions of new plumbing and clean rooms, but a few complaints about maintenance.
Service
9.71
Many reviews highlight the kindness and helpfulness of the staff.
Location
9.25
Good location with easy access to local shops and the old city, though slightly distant from the metro.
Room Quality
9.2
Rooms are described as spacious, comfortable, and well-furnished.
Amenities
9.23
Amenities include laundry facilities, a cat room, and a good breakfast.
Value for Money
9.19
Considered good value for a boutique hotel.
Food and Beverage
8.74
Breakfast quality is generally praised, with some comments on service speed.
Overall Experience
9.21
Overall positive sentiments with minor critiques, creating a pleasant experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 08:08

Property Description

Luxurious Accommodations
Indulge in air-conditioned rooms with modern amenities like a coffee machine, flat-screen TV, and private bathroom at HE DESIGNER HOTEL Xi'an Drum Tower & YONGNING Gate Branch.

Convenient Location
Situated just a stone's throw away from iconic landmarks like Drum Tower and Bell Tower, this hotel offers easy access to the best of Xi'an's attractions.

Exceptional Services
Enjoy a buffet breakfast, unwind at the fitness centre, or explore the city with the help of the tour desk - all at your fingertips during your stay.

Ready to experience luxury and convenience in the heart of Xi'an? Book your stay at HE DESIGNER HOTEL Xi'an Drum Tower & YONGNING Gate Branch now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 809 reviews
Cleanliness: 8.24
Service: 9.71
Location: 9.25
Room Quality: 9.2
Amenities: 9.23
Value for Money: 9.19
Food and Beverage: 8.74
Overall Experience: 9.21
A
Antonio • solo_traveller • gb
10
2026-10-25 • via Nuitee
A
Austra_05 • family_with_children • lv
10
2026-10-24 • via Nuitee
X
Xiu Ying • couple • ca
9
2026-10-24 • via Nuitee
A
Alejandra • couple • ca
4
Stay away if you are a non smoker
Pros:

The staff was very helpful, breakfast was great. The cats are adorable

Cons:

Unfortunately, the entire hotel has an overwhelming cigarette smell, as smoking is allowed in the rooms. The constant exposure to cigarette smoke made me feel very sick during our stay. I even noticed cigarette ash on the hallway floors outside our room, which was absolutely disgusting and reflected a lack of cleanliness.

Although the staff moved us to a different room on our second night, the cigarette smell was still extremely strong. Overall, it was a very unpleasant and uncomfortable experience, and I would not recommend this hotel, especially to anyone sensitive to cigarette smoke.

2026-10-23 • via Nuitee
R
Rebecca • couple • gb
10
2026-10-22 • via Nuitee
L
Laura • couple • pt
1
Don’t waste money here, worst stay I had in China
Pros:

The cats are cute.
Location is very good.
Staff helped us move to a less smelly room, but on a lower floor, which was quite noisy as the window insulation is very poor. Grateful for the help anyway.

Cons:

Rooms stink of smoke. We were told it’s a smoke free hotel, but then there are ash trays in the rooms…..
Noise insulation is horrible specially if you’re in the lower floors

2026-10-22 • via Nuitee
D
Daesha • couple • nz
5
2026-10-18 • via Nuitee
O
Owen • solo_traveller • ca
9
Pros:

Staff were lovely, location was great, and great value.

Cons:

I asked for a non-smoking room, but could definitely tell the room I received was a smoking room as it smelt pretty pungent.

2026-10-11 • via Nuitee
S
Shane • extended_group • au
9
Comfortable two bedroom apartment with cats for entertainment
Pros:

Nice comfortable place with separate bedrooms. Gaming consoles were good although we didn’t use the PC’s, just the Nintendo we had in the room. Reasonably handy to the to the old town and Metro. The cats were full of attitude as cats do and our kid enjoyed the interactions.

Cons:

Nothing really stood out

2026-10-11 • via Nuitee
A
Abdullah • solo_traveller • sa
7
Pros:

الموظفين ودودين ومتعاونين جدا
والموقع قريب منه مطاعم حلال واسلامية كثير
وتقدر تطلب فطور حلال منهم ب 20 ريال سعودي

Cons:

مره وانا نايم انفتح باب الغرفة علي من نزيل اخر ولما عرف الخطأ خرج من الغرفة وانا صحيت على دخوله علي وبلغت الاستقبال وشافوا
الكاميرات وتاكدوا من اللي حصل واعتذروا .. ولكن في مثل هالامور
الاعتذار غير مقبول على الاطلاق .. لنفترض دخلوا ومعي زوجتي وقتها !
او سرقوني وانا نايم بدون ما اشعر !!

كذلك انا خرجت وباقي لي ليله عندهم وكان اتفاقي معهم يعيدوا المبلغ لحسابي وقالوا نعم سنقوم بتحويلها لحسابك والى الان وما رجعوا اي شي .. يعني وعود كاذبة

2026-10-08 • via Nuitee
K
Karen • solo_traveller • gb
9
Pros:

Loved the cats (of course especially as i was missing mine) and the art and the toilet surprise (i wont give it away).
We also liked the free laundery which was helpful on an extended trip.

Cons:

The steep slopes (we had a wheelxhair). But could manage.
The lack of instruction in English for the gaming.

2026-10-08 • via Nuitee
A
Alain Francois Baptiste • solo_traveller • fr
9
2026-09-19 • via Nuitee
L
Lorena • solo_traveller • es
10
Pros:

Las habitaciones estaban súper limpias y muy cómodas

2026-09-19 • via Nuitee
S
SV Balan • solo_traveller • bh
10
Excellent place to stay at Xian
Pros:

Excellent hotel, right at the center of the city and the breakfast is a highlight (the food is really good). The rooms are spacious and have all facilities.

2026-09-16 • via Nuitee
J
Johan • extended_group • be
10
Nice and impressive stay especially the company of the cats
Pros:

We loved the company of the cats. Very good lunch and breakfast. Staff members were all very friendly and helpful

Cons:

No comment

2026-09-15 • via Nuitee
Łukasz • couple • pl
8
Pros:

- cena
- lokalizacja

Cons:

- śniadania
- śmierdziało papierosami w pokoju

2026-09-14 • via Nuitee
O
Omar • extended_group • gb
10
Excellent.
Pros:

The facilities are extremely nice, the staff were very hospitable and friendly.

2026-09-14 • via Nuitee
V
Vasile Rodion • family_with_children • ro
9
Pros:

Micul dejun continental gustos, dar nu prea variat.

2026-09-13 • via Nuitee
V
Valerio • solo_traveller • it
8
2026-09-09 • via Nuitee
D
Denisa • family_with_children • cz
10
Comfy and special experience stay
Pros:

Very spacious, modern room and hotel itself as well. And my little daughter still talks about the cats in the hotel and it has already been month so definitely a nice experience for her too! Please continue taking care of the cats as you do now :)

Cons:

The name of the hotel was a bit different from the sign above the entrance and was a bit confusing to find it, navigate the external driver. Also the communication about airport pick up took very long and and was a bit confusing but at the end all worked out well and the driver was excellent and also the price of the hotel transport was unbeatable, thank you!

2026-09-08 • via Nuitee