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Facilities
Property facilities
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Health or beauty spa nearby
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Guest education on local ecosystems and culture
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Electric bicycle charging station
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Ironing service
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Massage services
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Hammam
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Non-smoking throughout
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Private check-in/check-out
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Board games/puzzles
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Concierge service
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Allergy-free room
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Kid meals
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Heated pool
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Evening entertainment
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Fruits
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Shallow end
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Pet bowls
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Spa/wellness center services
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Fence around pool
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Steam room
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Beauty Services
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Access to nearby outdoor pool
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Self parking (surcharge)
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Beach umbrellas
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Pool sun loungers
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Internet access
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Housekeeping on request
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Art gallery on site
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Electric bicycle charging station
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Guest education on local ecosystems and culture
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Medieval Charm and Modern Luxury
Gardens and Pool with Basilica Views
Enjoy the serene gardens and outdoor pool offering stunning views of Saint Nazaire Basilica at Hotel de la Cite Carcassonne.
Culinary Delights and Michelin-starred Dining
Indulge in homemade pastries for breakfast, savor regional dishes in the brasserie, or dine at the Michelin-starred Barbacane restaurant. Don't miss out on the garden bar offering tapas with a view of the ramparts during summer.
Convenience and Services
With a 24-hour reception, shuttle service, and valet parking, your comfort is our priority. Explore wine tasting options and river cruises or simply relax in the classic or Provencal-style guest rooms with modern amenities.
Book now to experience the perfect blend of history and luxury at Hotel de la Cite Carcassonne - MGallery Collection.
The hotel is located in the heart of a unique historical monument. Measures taken by the local authorities to preserve its environment include restricting vehicle access during the day. The hotel has a shuttle service and a valet service available for guests.
Guests are advised to contact the hotel before arrival in order to receive up-to-date information concerning access to the medieval citadel.
To facilitate your stay the arrival, take place at our Welcome point: 32 chemin des OurtetsPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Tue, Sep 16, 2025 until Wed, Jun 10, 2026
Swimming pool: Closed from Wed, Jan 14, 2026 until Mon, Jun 15, 2026
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Private parking is possible at a location nearby (reservation is not needed) and costs EUR 30 per day.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
Children from 3 years old to 12 years old stay for € 80 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Fairy tale location
Need more dining options. Radiator in bedroom was dangerous.
The location and surroundings are outstanding
The feeling I got was it was not in prime condition, the rooms were nice, needing more attention to cleanliness. Drinks service was poor, waited 40 mins for an incomplete order.
This hotel is wonderful, located right within the walls of this magical historic town. We loved our stay here, where the rooms are beautifully appointed and the staff are so friendly and accommodating. The breakfast is in a stunning restaurant with an abundance of delicious options to choose from. We also enjoyed the bar area for pre-dinner drinks. Highly recommend this spot for exploring the old town. Two nights was a perfect stay.
Nothing
The room was large and the hotel had charm.
All was good enough!
A beautiful traditional Hotel with lots of history.
While the decor is part of the Hotels charm some of the furniture and fittings are showing signs of 'wear and tear'.
Amazing location and beautiful building. Lovely breakfast
Pool was quite cold.
Dinner restaurant was very formal and loads of courses. I prefer less stuffy and expensive meals (although food v tasty).
Great hotel in a superb location, very comfortable and a great library bar. Excellent food in the restaurant and really lovely staff, particularly Lena and her younger colleague at the bar who were great to chat to and gave us lots of helpful tips - nothing was too much trouble. Excellent service in transporting us up from the car park through the winding streets up to the hotel. Please look after your staff, they were all fantastic. Thanks to all, from Jonathan and Philippa.
Our one and only minor gripe was that the shower could have been better position and with a stronger flow, though we appreciate that this may be beyond your control.
La ubicación excelente, el personal super amable, el hotel es hermoso
綜合的に申し分なし。部屋をアップグレードしてくれた。朝食の内容、施設が素晴らしい。テラスからの眺望も素晴らしい。スタッフもフレンドリー。
ロケーションの都合上やむをえないが、駐車場がやや遠い。
Great location, beautiful hotel, wonderful desk clerk at reception
Bar staff wasn’t great and prices were high
The hotel was wonderful although while the staff was not unfriendly, they were not overly warm. The location is great and the rooms were stunning.
I told the waiter I was lactose intolerant but could handle butter but no creamy sauces. He assured me I could eat the Signature Menu. However many of the dishes did have a dairy sauce and the dessert came with ice cream. When he came with the cheese tray I asked for 2 blue cheeses since those are low in lactose. He added a third slice, clearly not understanding lactose intolerance
The Barbacane restaurant at the hotel was phenomenal
Everything was great!
Great hotel in the Cité
Nothing to say as all was great
La beauté de l’hôtel en lui-même dans un lieu magnifique, le personnel, la chambre superbe et très grande, la petite note sur le lit à l’arrivée entourée de pétales, les produits de soins de qualité, tout ;) !
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