Face D'or Luxury Serviced Apartments

Hotels
9.9 (30 reviews)
Unterer Mattenweg 54 , Zermatt , ch

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Terrace
Family rooms
Garden
Hiking
Lift / Elevator
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Review Highlights

Pros:
Luxurious
Great location
High-quality food
Friendly hosts
Cons:
Challenge with upstairs room temperature
Limited stay length

Categories

Cleanliness
10
Clean, spacious, and luxurious environment with high standards of hygiene.
Service
10
Hosts were very responsive and accommodating, providing exceptional service.
Location
10
Central location with easy access and beautiful views of Matterhorn.
Room Quality
9.8
Modern and well-appointed rooms with high-end luxury accommodations.
Amenities
9.8
Luxurious amenities including a spa and well-equipped kitchen.
Value for Money
9.8
Great value considering the quality of accommodations and included breakfast.
Food and Beverage
9.8
High-quality breakfast service, delicious and made to order.
Overall Experience
10
Overall exceptional stay with beautiful views and attentive service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:45

Property Description

Luxurious Accommodation with Spa Facilities
Indulge in a stay at Face d'Or, where you can relax in the steam room, sauna, and hammam, or take in stunning mountain views from the comfort of your room.

Well-Appointed Units with Modern Amenities
Each unit at our hotel features a fully equipped kitchen, a cozy seating area, and modern conveniences like a flat-screen TV, free WiFi, and a safety deposit box for your peace of mind.

Delicious Breakfast Options and Outdoor Activities
Start your day right with a delicious breakfast offering a variety of options. Then, venture outdoors for some skiing or unwind in the garden surrounded by natural beauty.

Book now for an unforgettable stay at Face d'Or in Zermatt!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.9
Based on 30 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 9.8
Amenities: 9.8
Value for Money: 9.8
Food and Beverage: 9.8
Overall Experience: 10
K
Kitty • couple • gb
1
Unsafe conditions, severe illness after eating on-site food, aggressive treatment, refusal of full refund, and unlawful
Pros:

Nothing positive to note.

Cons:

• Spa facilities were never open as advertised in the booking.

• Constant construction noise; owner Magdalena moved me to another room voluntarily but the issue was not resolved.

• She asked me to open an external shed with exposed live electrical wiring - a serious safety hazard I refused.

• On 2 July 2026 at 8:30–8:45am, after eating their breakfast and drinking coffee, I developed sudden severe stomach pain, constipation, dizziness, heavy sweating, and 4 bouts of diarrhoea within 30 minutes. I became dehydrated and attended hospital for treatment.

• When requesting a full refund, the owner’s husband Joel acted aggressively, blocked my door, shouted threats, and tried to evict me unlawfully.

• Police attended alongside him; I was forced to leave immediately, given only a partial refund of CHF 1,350 for 3 nights, and offered another room right next door which I refused for safety.

• My video recording of the incident was accessed and deleted from my phone without my consent; I have since recovered it.

• I had to pay CHF 900 for emergency accommodation elsewhere. I am now pursuing this matter through legal channels.

2026-07-02 • via Nuitee
K
Kanodiagoel • family_with_children • in
9
Pros:

The host was very warm and helpful. Personally looked into everything. The place was very well made and spacious

2026-06-21 • via Nuitee
M
Mindy • extended_group • cn
10
Everything is just amazingly good
Pros:

Basically everything. I like the breakfast, the room, the equipments, the Sauna and especially the landlord and the service.

2026-06-21 • via Nuitee
S
Shilpi • family_with_children • in
10
2026-06-11 • via Nuitee
J
Jia • solo_traveller • de
10
Pros:

Beautiful views and spa. Wonderful breakfast and friendly hosts.

2026-05-29 • via Nuitee
M
Marcin • couple • pl
10
2026-03-29 • via Nuitee
Y
Yi-Hsuan • extended_group • lu
10
2026-03-23 • via Nuitee
L
Lisa • family_with_children • us
10
Wonderful, would stay there again on the next trip to Zermatt.
Pros:

Everything at Face D'Or was exactly as advertised. The property is new, beautifully equipped and decorated, and exceptionally clean. Facilities were amazing and hosts Magdelena and Joel were wonderful and responsive!

Cons:

Everything was perfect.

2026-03-21 • via Nuitee
M
Mohamed • couple • ae
10
Pros:

Everything, Specially private time at the Spa

Cons:

Nothing

2026-02-12 • via Nuitee
T
tahnee • extended_group • us
10
very comfortable for everything
Pros:

the apartment is very clean and spacious for a family, very near to station and to everything ,very good breakfast ,there is a 1 free wine but we are not a drinker ,we stay with a balcony but it was cold during our stay but during summer the balcony is very comfortable sitting down facing to mountain , owner is very accommodating , we will stay here next time we visit zermatt

2026-01-19 • via Nuitee
L
Loralyn • family_with_children • us
10
We had a wonderful stay. Views from the apartment of the Matterhorn were beautiful.
Pros:

The breakfast was very good. Arrived on time on all 3 mornings. Serving portions provided were just perfect and the croissants were very fresh and tasty.

Cons:

All was great.

2026-01-19 • via Nuitee
G
Giovanni Carlo • extended_group • it
10
Amazing place in central Zermatt with stunning Matterhorn views. Modern apartments, great hospitality, and a fantastic s
2025-12-14 • via Nuitee
L
lauriane • family_with_children • fr
9
Pros:

magnifique appartement, très confortable et bien situé.
Le spa est extraordinaire.
Le petit déjeuner de grande qualité
Et Magdanela très réceptive et accueillante

2025-10-26 • via Nuitee
R
Robin • extended_group • ch
10
2025-10-23 • via Nuitee
L
ling • extended_group • cn
10
干净舒适，不想离开
Pros:

房间内的设施和备品都很不错，尤其阳台可以看马特洪峰，太赞了

Cons:

none

2025-10-03 • via Nuitee
M
Melody • extended_group • us
10
Amazing Zematt Condo
Pros:

It was a very modern and updated condo. The hosts Magdalena and Joel were very accommodating.
The breakfast service was definitely a bonus!!
I wish we could have stayed longer and can highly recommend it.

Cons:

That we couldn't stay longer to enjoy the spa.

2025-10-01 • via Nuitee
F
fran • extended_group • us
10
2025-08-24 • via Nuitee
S
Susan • family_with_children • us
10
A luxurious stay with amazing views and amenities!
Pros:

The penthouse unit was beautifully and tastefully decorated, and the kitchen was well appointed. The beds were comfortable and linens were in line with high-end luxury accommodations. The deck was large and beautiful, and the view of the Matterhorn was amazing. We loved the relaxing spa area, which our unit had direct access to, being on the same level. And the breakfast was such a luxurious plus- so delicious, made to order and promptly delivered at the time requested. Joel and Magdalena were very responsive and took care of our every need. It felt like we were staying at a Four Seasons property.

Cons:

While our dislikes are greatly outweighed by our likes and the amazing quality of the property, I will note that the upstairs rooms were hot and hard to cool off at night with the small window openings. Those sleeping upstairs found it hard to get a good night of sleep. They kindly provided fans, but unfortunately it was not enough to get the cool air outside to flow inside.

2025-08-10 • via Nuitee
B
bae • family_with_children • kr
10
Cons:

이곳은 여행이 대부분인데 반지하(지상층)에 숙소라고 하는것은 문제가 있다고 생각함 전망도 중요한 부분인데 지하에서 무슨조망이 있다고 하는지 ?

2025-08-01 • via Nuitee
S
Sejal • family_with_children • us
10
Luxurious and welcoming
Pros:

This is a piece if luxury in the gorgeous Swiss Alps. Its so clean, so spacious, so luxurious, and so welcoming.

2025-07-31 • via Nuitee