Towers Hotel & Spa

Hotels
7.9 (1544 reviews)
Jersey Marine, Swansea Bay , Swansea , gb

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and welcoming staff
Good location and amenities
Cons:
Poor food quality
Dated facilities and cleanliness issues

Categories

Cleanliness
7.4
Some rooms were clean but the property is described as dated and shabby.
Service
9.4
Mostly friendly and helpful staff, although some were rude.
Location
8.9
Convenient location for attending Swansea university.
Room Quality
7.4
Rooms were clean but very dated and not comfortable.
Amenities
8.4
Pool and sauna were appreciated but some areas were dated.
Value for Money
7.4
Many felt it was overpriced for the quality of accommodation.
Food and Beverage
6.4
Food was described as tasteless with some complaints about breakfast quality.
Overall Experience
7.9
A mix of good and disappointing experiences lead to moderate overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 10:47

Property Description

Luxurious Spa and Leisure Facilities
Indulge in relaxation with a sauna, steam room, and spa bath. Enjoy massages and beauty treatments in our luxurious spa.

Dining Excellence
Savor a blend of modern European and traditional Welsh cuisine at our excellent restaurant and bar. Start your day right with a full Welsh breakfast.

Convenient Location
Just a short drive from Swansea city centre and close to the stunning beaches of the Gower Peninsula. Easy access from junction 42 of the M4 motorway.

Book your stay at Towers Hotel for a perfect blend of comfort, convenience, and luxury.

Important information:

Due to treatments taking place around the pool area, children are unable to use the recreational facilities between 11am and 4pm. The hotel operates a flexible approach to this policy.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for £10 per person per night when using an existing bed.
    Children up to and including 12 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 1544 reviews
Cleanliness: 7.4
Service: 9.4
Location: 8.9
Room Quality: 7.4
Amenities: 8.4
Value for Money: 7.4
Food and Beverage: 6.4
Overall Experience: 7.9
R
Richard solo_traveller gb
10
2026-06-20 via Nuitee
A
Alison solo_traveller gb
10
Lovely Hotel
Pros:

The rooms were clean, the staff very courteous and really helpful...I stayed with my mum who is a wheelchair user.

Cons:

Might have been better to have a room nearer reception and the hotel is a little way out however, having the lovely swimming pool more than compensates for that

2026-06-19 via Nuitee
M
Mulhall solo_traveller gb
4
It’s nice but needs a bit of investment and modernising. It looks old. Really annoyed at the hot element of the breakfas
Pros:

The property itself is nice but just a bit tired.

Cons:

No fridge
Run down
Gatekeeping the buffet breakfast

2026-06-18 via Nuitee
I
Ian couple gb
7
Pros:

Good location, food was good.

Cons:

Very tired, needs a bit of a facelift, the bar area was very rough, tables looked like they had come from a jumble sale, restaurant was a bit better. TV didn’t work

2026-06-17 via Nuitee
M
Martin solo_traveller gb
9
Pros:

Comfortable and clean.

Cons:

Ideal for our trip this time but not really close to any alternative restaurants and pubs

2026-06-16 via Nuitee
T
Tracy solo_traveller gb
10
Pros:

Entertainment brilliant

Cons:

Nothing

2026-06-16 via Nuitee
A
Anna solo_traveller gb
8
2026-06-15 via Nuitee
I
Izamara couple gb
10
Wonderful hotel with sauna and pool, everything perfect.
Pros:

I loved it, the hotel is wonderful, it's totally worth it.

2026-06-15 via Nuitee
T
Tim couple gb
10
Great location and will come again 😀
Pros:

Friendly staff 😀

2026-06-15 via Nuitee
P
Paula solo_traveller gb
7
Thoroughly disappointed
Pros:

Excellent choice of food. Both breakfast and evening meals were of a high standard.

Cons:

We stayed in room 101 after rejecting the first room offered to us as that did not have a window we could open at night only patio doors which for safety reasons couldn't be left open at night as anyone could have entered the room. It never dawned on me to request a room with a window!
Room 101 bathroom had no where to hang hand towels. There was no towel radiator either so wet towels had to be hung on the very small hook on the bathroom door. There was no mini extendable clothes line above the bath either so no where to dry wet swim wear after using the spa pool. The shower in this bathroom was just a over head shower, it did not have a hand held attachment which I feel is poor! The womens spa changing rooms had 2 inches of dust on top of the door opener and the bench legs were rusty. At the bottom of the pool black dirt collecting in many places. The water was not clean and this clearly visible through the water especially just to the left of the pool steps close to the hot tub. The steam room had a notice on it saying the facility had been withdrawn. The sauna wasn't reaching temperature so it wasn't working aa sauna should! When I reported this the staff seemed not to care saying no-one else has reported it and they has no maintenance person to fix it. I chose this hotel because of its pool, hottub and sauna facilities but was very disappointed. The hotel has lots of areas that need cleaning and tidying up or updating however it seems the staff are happy to see the decline around them but do nothing.

2026-06-15 via Nuitee
V
Vicki solo_traveller gb
9
2026-06-15 via Nuitee
M
Michelle solo_traveller gb
10
Pros:

Friendly reception staff , clean room with a cute balcony

2026-06-14 via Nuitee
H
Hashim couple gb
9
2026-06-13 via Nuitee
M
Mark couple gb
10
Stayed night before Swansea half marathon. Room great, pool great, staff really helpful professional and cheerful
Pros:

Very good

2026-06-13 via Nuitee
S
Staceycoogan solo_traveller gb
9
2026-06-13 via Nuitee
J
Jakub solo_traveller gb
10
2026-06-13 via Nuitee
C
Carol couple gb
8
Great location and facilities
Pros:

Breakfast was good - the usual fare on offer and hot and laid out well.

The spa was a lovely way to spend the afternoon.

Cons:

The bathroom was rather tired - especially the bath.

2026-06-12 via Nuitee
C
Conor extended_group ie
8
Motorcycling Trip
Pros:

The reception staff on arrival were extremely friendly and helpful. the Pool and Spa was lovely (you will need £1 for a locker in the spa) The restaurant was top class, good value for money and food 10/10. staff in the restaurant couldn't have been nicer. Breakfast was decent the following morning, typical of hotel breakfast. I was very impressed with this hotel bearing in mind the cost. I will be using here again next time i am in Swansea.

Cons:

The hotel decor was a little tired, common areas could do with a little upgrading. but in saying that the hotel was spotlessly clean and it didn't affect my stay.

2026-06-11 via Nuitee
D
Dawn solo_traveller gb
8
Pros:

Beautiful facilities and accommodation

Cons:

Television wasn't watchable because it kept losing signal, did report it, but not rectified, not the worst thing to happen but would have been nice if it could have been sorted

2026-06-09 via Nuitee
A
Andrew solo_traveller gb
8
Pros:

All of it.
Apart from Gym.

Cons:

All of it Gym might need a bit of investment

2026-06-08 via Nuitee