Kingston Hotel 1 - Bukit Bintang

Hotels
74 - 76 Jalan Bukit Bintang , Kuala Lumpur , my

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
Soundproof rooms
See all facilities

Review Highlights

Pros:
Excellent central location (Bukit Bintang)
Friendly/helpful staff (mentions of Nafis, Mudasir, Joy, Mr Sami)
Good value/price and promotions
Some guests found rooms comfortable and clean
Convenient for walking/near metro and meeting areas
Nearby food options
Cons:
Serious cleanliness issues reported (stains, long hairs, flies, mold)
Missing amenities in rooms (no hairdryer, no shampoo/body wash, shared iron)
Room quality inconsistencies (no window, no wardrobe, AC failures)
Security concerns (room keys opening other rooms, unexplained door openings)
Occasional poor service responses (slow or absent technician response)

Categories

Cleanliness
4.5
Multiple guests reported serious cleanliness issues (stained towels/sheets, long hairs, flies, mold, dirty toilets), though a few reviews called rooms clean. Overall cleanliness is below expectation.
Service
9.4
Many reviewers praised staff by name (Nafis, Mudasir, Joy, Mr Sami) and described reception/housekeeping as helpful and cordial. There are isolated service lapses (slow AC response), but staff friendliness and helpfulness are frequently noted.
Location
9.2
Location is repeatedly described as excellent/strategic (Bukit Bintang, easy to walk around, near metro and meeting areas). Very strong positive sentiment for location.
Room Quality
5.8
Room quality is mixed: some guests found rooms nice and comfortable, others reported problems (no window, no wardrobe, AC failure, security issues with keys, long hairs). Moderately below average overall.
Amenities
5.2
Several reviews note missing or limited amenities (no hairdryer, no body wash/shampoo, shared iron, thin towels). Amenities are noticeably lacking for some guests.
Value for Money
8.4
Multiple guests commented the price is good and the promotion/value is worth it. Overall perception of value is positive.
Food and Beverage
7
Little direct feedback on F&B; one comment notes many food options nearby. Insufficient detail, so assigned the target/neutral rating.
Overall Experience
6.5
Overall sentiment is mixed: strong positives for location and staff but significant negative experiences (cleanliness, security, AC failures) led some guests to be very disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-06 11:33

Property Description

Convenient Location
Located in the lively Bukit Bintang area, our hotel offers easy access to shopping malls and dining outlets.

Comfortable Accommodation
Our air-conditioned guest rooms are equipped with modern amenities including flat-screen TV, coffee/tea facilities, and free WiFi.

Helpful Services
Enjoy our 24-hour reception, luggage storage, and concierge service. Airport transfers and parking are also available for your convenience.

Book now to experience the vibrant city life of Bukit Bintang at Kingston Hotel 1!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for MYR 35 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

Cleanliness: 4.5
Service: 9.4
Location: 9.2
Room Quality: 5.8
Amenities: 5.2
Value for Money: 8.4
Food and Beverage: 7
Overall Experience: 6.5
R
Roslan • solo_traveller • my
7
1 night in BB
Pros:

Strategic location just walking distance to MRT Station. Mr. Nazim very friendly and attentive.

Cons:

Apart from the aircond a bit noisy (perhaps on this room) and the bath towels provided did not absorb water affectively, others were great.

2026-06-29 • via Nuitee
M
mohamad shah • couple • my
10
Pros:

because beauty and best

2026-06-29 • via Nuitee
M
MMarzuki • solo_traveller • my
9
Pros:

Deception Staff Nazim very Helpful

Cons:

No

2026-06-28 • via Nuitee
S
solehah • couple • my
1
2
Pros:

very clean and good service
staf very friendly jakaria and all staff

Cons:

service good room good

2026-06-26 • via Nuitee
I
Irene Maria • couple • tl
10
Pros:

Ekbal thank you for everything

2026-06-25 • via Nuitee
T
Tricia • extended_group • my
10
Pros:

Good staff raisha help me

2026-06-24 • via Nuitee
K
Khaled El-gohary • solo_traveller • eg
7
Pros:

Mr. Nazim in the reception make the process very easy

Cons:

The room It seems Old and the Hot water not working

2026-06-22 • via Nuitee
D
Dana • family_with_children • my
9
Pros:

Kamar bagus

Cons:

Tidak ada

2026-06-20 • via Nuitee
C
Crystal • solo_traveller • my
8
Overall satisfying
Pros:

Great location. Easy acces almost to everything. Clean room

Cons:

A bit noisy. Near to busy area and street music

2026-06-20 • via Nuitee
H
Harsha • solo_traveller • my
9
2026-06-14 • via Nuitee
G
Gwendelyn Thian • solo_traveller • my
10
Pros:

Nazim and Jakaria thanks

2026-06-12 • via Nuitee
S
Salbiah Binti Ismail • solo_traveller • my
8
2026-06-09 • via Nuitee
C
CHIRANAI • couple • my
10
Good!!
Pros:

Good!!

Cons:

Good!!

2026-06-07 • via Nuitee
M
Meri • solo_traveller • fi
4
Tuntui kuin olisi Singaporessa.
Pros:

Mahdollisuus täyttää vesipulloja. Riittävästi latauspistokkeita. Huolellisesti siivottu huone. Toimiva ilmastointi.

Cons:

Vanha, rapistunut rakennus. Pelottava hissi. Kosteusvaurioita huoneessa ja rikkinäiset pyyhekoukut. Öinen meteli kadulta. Henkilökunta oli tylyä. Yllätyksenä sisäänkirjautuessa piti maksaa käteispantti. Uloskirjautuessa minua yritettiin painostaa välittömästi kirjoittamaan Booking-arvostelu heidän edessään.

2026-06-06 • via Nuitee
S
syafira erisya • couple • my
10
good
Pros:

good

Cons:

Raisha good ataff

2026-06-05 • via Nuitee
F
Faizal • couple • my
9
Pros:

Good

2026-06-01 • via Nuitee
A
AUNG • solo_traveller • sg
8
2026-05-29 • via Nuitee
R
Raden Ahmad • solo_traveller • id
10
Pros:

Saya suka dengan tempat yg sangat strategis dan stafnya juga sangat baik

Cons:

Gak ada masalah...

2026-05-27 • via Nuitee
D
Deo • solo_traveller • fj
10
Pros:

Night life location, spacious room, polite and helpful staff.

Cons:

Towels were a issue, were clean but difficult to dry body with.

2026-05-21 • via Nuitee
E
Elaine Kheng • couple • my
8
2026-05-19 • via Nuitee