Kingston Hotel 1 - Bukit Bintang

Hotels
7 (320 reviews)
74 - 76 Jalan Bukit Bintang , Kuala Lumpur , my

listing image 1
Show all photos

Facilities

Arcade/game room
Free WiFi
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Currency exchange
See all facilities

Review Highlights

Pros:
Excellent central location (Bukit Bintang)
Friendly/helpful staff (mentions of Nafis, Mudasir, Joy, Mr Sami)
Good value/price and promotions
Some guests found rooms comfortable and clean
Convenient for walking/near metro and meeting areas
Nearby food options
Cons:
Serious cleanliness issues reported (stains, long hairs, flies, mold)
Missing amenities in rooms (no hairdryer, no shampoo/body wash, shared iron)
Room quality inconsistencies (no window, no wardrobe, AC failures)
Security concerns (room keys opening other rooms, unexplained door openings)
Occasional poor service responses (slow or absent technician response)

Categories

Cleanliness
4.5
Multiple guests reported serious cleanliness issues (stained towels/sheets, long hairs, flies, mold, dirty toilets), though a few reviews called rooms clean. Overall cleanliness is below expectation.
Service
9.4
Many reviewers praised staff by name (Nafis, Mudasir, Joy, Mr Sami) and described reception/housekeeping as helpful and cordial. There are isolated service lapses (slow AC response), but staff friendliness and helpfulness are frequently noted.
Location
9.2
Location is repeatedly described as excellent/strategic (Bukit Bintang, easy to walk around, near metro and meeting areas). Very strong positive sentiment for location.
Room Quality
5.8
Room quality is mixed: some guests found rooms nice and comfortable, others reported problems (no window, no wardrobe, AC failure, security issues with keys, long hairs). Moderately below average overall.
Amenities
5.2
Several reviews note missing or limited amenities (no hairdryer, no body wash/shampoo, shared iron, thin towels). Amenities are noticeably lacking for some guests.
Value for Money
8.4
Multiple guests commented the price is good and the promotion/value is worth it. Overall perception of value is positive.
Food and Beverage
7
Little direct feedback on F&B; one comment notes many food options nearby. Insufficient detail, so assigned the target/neutral rating.
Overall Experience
6.5
Overall sentiment is mixed: strong positives for location and staff but significant negative experiences (cleanliness, security, AC failures) led some guests to be very disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-06 11:33

Property Description

Experience the vibrant heart of Kuala Lumpur at Kingston Hotel 1 - Bukit Bintang, where comfort meets convenience.

Prime Location
Nestled in the bustling Bukit Bintang area, enjoy proximity to top shopping malls and delectable dining at Jalan Alor, all just a short walk away.

Comfortable Accommodations
Our air-conditioned guest rooms feature modern amenities including flat-screen TVs, coffee/tea makers, and complimentary bottled water to ensure a refreshing stay.

24-Hour Services
With our dedicated 24-hour reception, guest convenience is prioritized. We offer luggage storage, airport transfers, and concierge services, all designed to enhance your stay.

Book your unforgettable escape today and make Kingston Hotel 1 - Bukit Bintang your home away from home!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7
Based on 320 reviews
Cleanliness: 4.5
Service: 9.4
Location: 9.2
Room Quality: 5.8
Amenities: 5.2
Value for Money: 8.4
Food and Beverage: 7
Overall Experience: 6.5
M
Meri • solo_traveller • fi
4
Tuntui kuin olisi Singaporessa.
Pros:

Mahdollisuus täyttää vesipulloja. Riittävästi latauspistokkeita. Huolellisesti siivottu huone. Toimiva ilmastointi.

Cons:

Vanha, rapistunut rakennus. Pelottava hissi. Kosteusvaurioita huoneessa ja rikkinäiset pyyhekoukut. Öinen meteli kadulta. Henkilökunta oli tylyä. Yllätyksenä sisäänkirjautuessa piti maksaa käteispantti. Uloskirjautuessa minua yritettiin painostaa välittömästi kirjoittamaan Booking-arvostelu heidän edessään.

2026-06-06 • via Nuitee
S
syafira erisya • couple • my
10
good
Pros:

good

Cons:

Raisha good ataff

2026-06-05 • via Nuitee
F
Faizal • couple • my
9
Pros:

Good

2026-06-01 • via Nuitee
A
AUNG • solo_traveller • sg
8
2026-05-29 • via Nuitee
R
Raden Ahmad • solo_traveller • id
10
Pros:

Saya suka dengan tempat yg sangat strategis dan stafnya juga sangat baik

Cons:

Gak ada masalah...

2026-05-27 • via Nuitee
D
Deo • solo_traveller • fj
10
Pros:

Night life location, spacious room, polite and helpful staff.

Cons:

Towels were a issue, were clean but difficult to dry body with.

2026-05-21 • via Nuitee
E
Elaine Kheng • couple • my
8
2026-05-19 • via Nuitee
M
Mohammad Zikri • couple • my
10
Pros:

good room Raisha staff good

2026-05-17 • via Nuitee
M
Mounia • couple • ma
10
2026-05-17 • via Nuitee
J
Joyce • couple • my
8
2026-05-15 • via Nuitee
A
ABUL BASHAR • extended_group • bd
5
2026-05-08 • via Nuitee
D
Danise Ana • couple • ph
10
Raisha good
Pros:

Good

Cons:

Good

2026-05-05 • via Nuitee
S
Susana • solo_traveller • id
10
2026-05-04 • via Nuitee
A
andy • solo_traveller • my
8
Pros:

The hotel near to all the attractions place. The room was good and the staff was so helpful and nice. Thanks to Miss Sofia the receptionist at the check in counter. U are so kind and very helpful throughout my staying at the hotel.

2026-05-03 • via Nuitee
C
Che • solo_traveller • my
10
Pros:

Good room

Cons:

Good staff Nilima and raisha

2026-04-21 • via Nuitee
M
Mudasir • solo_traveller • id
10
Pros:

Thanks vry nice staff is very good jutt give good srvs every Day I hope I come again

Cons:

All is good

2026-04-18 • via Nuitee
M
Melanie De • couple • my
10
Great stay here and great hospitality. Friendly staff named JUTT assist us.
Pros:

Great and excellent place. Very strategic place in Bukit Bintang.

Cons:

none

2026-04-18 • via Nuitee
D
delaiz • solo_traveller • au
4
Pros:

Location

Cons:

Everything

2026-04-09 • via Nuitee
A
Angshuman • solo_traveller • bd
7
okay!
Pros:

Location, staffs' cordialness

Cons:

Bathrooms should be better

2026-03-24 • via Nuitee
I
Islam • family_with_children • bd
10
Pros:

Joy

Cons:

Service

2026-03-24 • via Nuitee