Kingston Hotel 1 - Bukit Bintang

Hotels
74 - 76 Jalan Bukit Bintang , Kuala Lumpur , my

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
Soundproof rooms
See all facilities

Review Highlights

Pros:
Excellent central location (Bukit Bintang)
Friendly/helpful staff (mentions of Nafis, Mudasir, Joy, Mr Sami)
Good value/price and promotions
Some guests found rooms comfortable and clean
Convenient for walking/near metro and meeting areas
Nearby food options
Cons:
Serious cleanliness issues reported (stains, long hairs, flies, mold)
Missing amenities in rooms (no hairdryer, no shampoo/body wash, shared iron)
Room quality inconsistencies (no window, no wardrobe, AC failures)
Security concerns (room keys opening other rooms, unexplained door openings)
Occasional poor service responses (slow or absent technician response)

Categories

Cleanliness
4.5
Multiple guests reported serious cleanliness issues (stained towels/sheets, long hairs, flies, mold, dirty toilets), though a few reviews called rooms clean. Overall cleanliness is below expectation.
Service
9.4
Many reviewers praised staff by name (Nafis, Mudasir, Joy, Mr Sami) and described reception/housekeeping as helpful and cordial. There are isolated service lapses (slow AC response), but staff friendliness and helpfulness are frequently noted.
Location
9.2
Location is repeatedly described as excellent/strategic (Bukit Bintang, easy to walk around, near metro and meeting areas). Very strong positive sentiment for location.
Room Quality
5.8
Room quality is mixed: some guests found rooms nice and comfortable, others reported problems (no window, no wardrobe, AC failure, security issues with keys, long hairs). Moderately below average overall.
Amenities
5.2
Several reviews note missing or limited amenities (no hairdryer, no body wash/shampoo, shared iron, thin towels). Amenities are noticeably lacking for some guests.
Value for Money
8.4
Multiple guests commented the price is good and the promotion/value is worth it. Overall perception of value is positive.
Food and Beverage
7
Little direct feedback on F&B; one comment notes many food options nearby. Insufficient detail, so assigned the target/neutral rating.
Overall Experience
6.5
Overall sentiment is mixed: strong positives for location and staff but significant negative experiences (cleanliness, security, AC failures) led some guests to be very disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-06 11:33

Property Description

Convenient Location
Located in the lively Bukit Bintang area, our hotel offers easy access to shopping malls and dining outlets.

Comfortable Accommodation
Our air-conditioned guest rooms are equipped with modern amenities including flat-screen TV, coffee/tea facilities, and free WiFi.

Helpful Services
Enjoy our 24-hour reception, luggage storage, and concierge service. Airport transfers and parking are also available for your convenience.

Book now to experience the vibrant city life of Bukit Bintang at Kingston Hotel 1!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for MYR 35 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

Cleanliness: 4.5
Service: 9.4
Location: 9.2
Room Quality: 5.8
Amenities: 5.2
Value for Money: 8.4
Food and Beverage: 7
Overall Experience: 6.5
S
Saif • family_with_children • om
2
اسوأ تجربة فندقة مرت علي
Pros:

لا يوجد

Cons:

الموقع ازعاج. جدا طول الليل ازعاج النوافذ تسمع الي يسولف بالشارع. ريحة الغرف الفرش. كتمه. جدا أبدا لا يستحق فندق 3 نجوم. مر ت على فنادق في دول مختلفة بنفس تصنيف النجوم لكنها نظيفة وراقيه . ما انصح بالسكن فيه أبدا

2026-07-24 • via Nuitee
L
Lê • solo_traveller • vn
7
2026-07-22 • via Nuitee
O
osman • solo_traveller • kw
1
2026-07-22 • via Nuitee
F
FARID • couple • us
1
2026-07-18 • via Nuitee
G
Gunawan • solo_traveller • au
8
2026-07-17 • via Nuitee
F
Fiey • couple • my
6
Pros:

the hotel is clean and close to shop block

Cons:

check in 3pm . and im check in arround 3.30pm but when reception staff give me a key to enter the room i think room is ready . but room still is still being cleaned by the staff very disappointed…and motive u give me a key for checkin ? atleast 3pm room is ready but not ya…i dont know your system plus wifi is not working :(

2026-07-17 • via Nuitee
F
Fauzan • solo_traveller • bn
10
2026-07-17 • via Nuitee
R
Ripon • couple • bd
9
Pros:

Wifi not good

Cons:

Room are good

2026-07-15 • via Nuitee
S
shirley • solo_traveller • my
8
2026-07-13 • via Nuitee
R
Raquel • couple • es
3
No volvería jamás
Pros:

La ubicación

Cons:

El alojamiento deja mucho que desear en especial la limpieza.

2026-07-13 • via Nuitee
L
Li Wen Hung • solo_traveller • tw
7
satisfying
Pros:

excellent location, friendly hospitality

Cons:

Using too much room spray at the counter makes us feel uncomfortable

2026-07-08 • via Nuitee
L
Labonne • solo_traveller • mu
1
Cons:

The guy at reception not helpful at all
No good customer cares
Toilet in lobby dirty
No proper sitting place in lobby
I cancelled my stay there

2026-07-06 • via Nuitee
R
Roslan • solo_traveller • my
7
1 night in BB
Pros:

Strategic location just walking distance to MRT Station. Mr. Nazim very friendly and attentive.

Cons:

Apart from the aircond a bit noisy (perhaps on this room) and the bath towels provided did not absorb water affectively, others were great.

2026-06-29 • via Nuitee
M
mohamad shah • couple • my
10
Pros:

because beauty and best

2026-06-29 • via Nuitee
M
MMarzuki • solo_traveller • my
9
Pros:

Deception Staff Nazim very Helpful

Cons:

No

2026-06-28 • via Nuitee
S
solehah • couple • my
1
2
Pros:

very clean and good service
staf very friendly jakaria and all staff

Cons:

service good room good

2026-06-26 • via Nuitee
I
Irene Maria • couple • tl
10
Pros:

Ekbal thank you for everything

2026-06-25 • via Nuitee
T
Tricia • extended_group • my
10
Pros:

Good staff raisha help me

2026-06-24 • via Nuitee
K
Khaled El-gohary • solo_traveller • eg
7
Pros:

Mr. Nazim in the reception make the process very easy

Cons:

The room It seems Old and the Hot water not working

2026-06-22 • via Nuitee
D
Dana • family_with_children • my
9
Pros:

Kamar bagus

Cons:

Tidak ada

2026-06-20 • via Nuitee