HOTEL & SPA El Castell de Ciutat

Hotels
8.9 (339 reviews)
Carretera N-260, km 229 , La Seu d'Urgell , es

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Excellent service
Beautiful location
Cons:
Some amenities could improve
Occasional issues with food service

Categories

Cleanliness
8.53
Room cleanliness was highlighted positively, but some areas like the pool were noted to be underwhelming.
Service
9.2
The staff's kindness and professionalism were frequently praised across multiple reviews.
Location
9.24
The location received consistent praise for its beauty and accessibility.
Room Quality
8.69
Rooms described as spacious and comfortable, though some mentioned they were somewhat dated.
Amenities
8.92
A variety of amenities offered were well-received, including the spa and restaurant.
Value for Money
8.68
While some dining experiences had minor complaints, overall value was considered good.
Food and Beverage
8.73
The food was generally enjoyed, especially breakfast, but there were mentions of missed items and availability.
Overall Experience
9.2
Guests consistently expressed a very positive overall experience, recommending the hotel highly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:58

Property Description

Experience luxury and comfort at HOTEL & SPA El Castell de Ciutat.

Tranquil Garden and Spa Retreat
Indulge in relaxation with our beautiful garden and rejuvenating spa facilities.

Delicious Dining Options
Savor exquisite meals at our on-site restaurant and unwind with a refreshing drink at the bar.

Multilingual Staff and Exceptional Service
Enjoy personalized service from our team fluent in Catalan, German, English, and Spanish.

Book now for a memorable stay at HOTEL & SPA El Castell de Ciutat.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 02:00 PM

Location

Guest Reviews

8.9
Based on 339 reviews
Cleanliness: 8.53
Service: 9.2
Location: 9.24
Room Quality: 8.69
Amenities: 8.92
Value for Money: 8.68
Food and Beverage: 8.73
Overall Experience: 9.2
S
sandra • couple • fr
10
Une magnifique découverte, nous reviendrons.
Pros:

L’endroit et gentillesse du personnel, le spa, les massages…la vue sur les montagnes, les chambres spacieuses un accueil personnalisé dans la chambre et un mini bar rempli offert et une salle de sport bien équipée.

Cons:

Rien

2026-07-25 • via Nuitee
J
JOSE MARIA • solo_traveller • es
5
Pros:

La ubicación, las vistas y la amabilidad personal

Cons:

Las camas,muy duras,el hotel necesita una remodelación importante

2026-07-25 • via Nuitee
R
rojas • couple • es
7
Hotel a reacondicionar
Pros:

El personal excelente

Cons:

Instalaciones deficientes

2026-07-24 • via Nuitee
N
Nicky • couple • fr
9
A very comfortable stay, especially for swimming, spa and walking in nature.
Pros:

The hotel offers easy access by car and has extremely beautiful surrounding areas. The breakfast was very complete and the restaurant/terrace area offers panoramic views. The swimming pool/spa/gym was clean and very comfortable. We offered ourselves massages which were excellent. The downstairs bedrooms are very spacious, with private patios and also with beautiful views.

Cons:

Whilst very clean, large, comfortable and of good quality materials, we found the bedroom maybe a little outdated for certain tastes. The evening meal was a little disappointing for the price.

2026-07-24 • via Nuitee
B
Blanquer Haro • solo_traveller • es
9
2026-07-22 • via Nuitee
M
Marc • couple • es
8
Un gran sitio para desconectar
Pros:

La localización, las instalaciones y el buen servicio general

Cons:

Tuvimos un problema con la reserva de masajes en el spa y no pudimos disfrutar de la experiencia debido a un error de gestión del hotel

2026-07-20 • via Nuitee
E
EduardBS • solo_traveller • es
8
2026-07-19 • via Nuitee
L
Laia • couple • es
10
Perfecto
Pros:

Todo perfecto

2026-07-19 • via Nuitee
A
Alain • solo_traveller • fr
1
Pas de clim
Pros:

Bel hôtel mais nous avons annulé car la clim était é panne.
Me remboursement sans discuterc du prix de la chambre

Cons:

Le fait que l'on accepte de louer une chambre sachant que la climatisation était en panne depuis plusieurs jours avec une canicule à 39 degrés

C’est un hôtel de luxe 450 € pour 2 nuits.

2026-07-16 • via Nuitee
F
Freya • couple • gb
9
2026-07-16 • via Nuitee
T
Tanya • couple • au
10
Stay longer!
Pros:

We loved this hotel. Extremely well run with delicious food and top notch service from staff. Views from hotel and pool are gorgeous and facilities are excellent. Best hotel in two weeks of travelling Spain!

Cons:

Nothing.

2026-07-16 • via Nuitee
P
Peggy • family_with_children • nl
9
Pros:

The spa & pools are amazing, also loved the style of the rooms and how they made the room night ready when at dinner

Cons:

In restaurant we waited quite a long time to get served

2026-07-15 • via Nuitee
B
Barbosa • solo_traveller • es
10
Pros:

El personal amabilidad total y limpieza excepcional

2026-07-13 • via Nuitee
M
Maria Jose • solo_traveller • es
2
Fatal
Pros:

Nada

Cons:

No me gustó nada de nada. Super rococo. Antiguo.y tanto la habitación como el baño muy pequeño . Muy caro sobre todo por como es

2026-07-12 • via Nuitee
J
Jordi L • solo_traveller • es
10
Pros:

Todo perfecto. Personal muy amable; habitación limpia, bonita y espaciosa; espacios comunes muy agradables; spa y piscina excelentes; desayuno de calidad. Primera vez que hemos ido, pero no será la última.

Cons:

Nos gustó todo. No hay nada negativo.

2026-07-12 • via Nuitee
M
MARTA • solo_traveller • es
8
Buena relación calidad precio
Pros:

Ubicación

Cons:

Aunque está todo muy bien cuidado es algo antiguo

2026-07-12 • via Nuitee
J
jose • couple • us
8
2026-07-11 • via Nuitee
C
Christophe • couple • fr
9
2026-07-10 • via Nuitee
J
Jordi • couple • es
10
Pros:

La ubicación y la cena en la terraza, fantástica.

Cons:

El acceso a la terraza es un tanto peculiar.

2026-07-08 • via Nuitee
Q
Qiang • solo_traveller • fr
10
2026-07-08 • via Nuitee