Holiday Inn & Suites Penang Prai by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9 (289 reviews)
1919 Menara Sentral, Jalan Juru Sentral, Bukit Mertajam , Bukit Mertajam , MY

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, attentive staff and fast check-in/out
Newly renovated, clean and spacious rooms
Excellent location with direct access to food courts
Good for families (safe rooms, spacious)
Well-kept common areas and efficient lift service
Many guests would recommend and rebook
Cons:
Breakfast sometimes limited or not exceptional
Pillows reported too soft by multiple guests
Basement parking described as dark and uninviting
Occasional housekeeping issues (e.g., hair on sheets) or door-card problems
Limited nearby Muslim/late-night dining and few sidewalks at night
One report of slow/low-quality lunch service

Categories

Cleanliness
8.6
Guests repeatedly describe rooms as very clean and comfortable, though isolated reports mention hair on sheets and occasional housekeeping oversights.
Service
9.6
Service is a clear strength: staff, security, bellboys and front desk are frequently praised for friendliness, attentiveness and fast check-in/out.
Location
9.2
Location is highly valued for direct access to nearby food courts and reasonable proximity to Icon City; some note limited pedestrian paths at night.
Room Quality
8.8
Rooms are described as spacious, safe for families and comfortable overall; repeated minor issues mentioned include very soft pillows and a bathroom door placement concern.
Amenities
9
New hotel with good lifts, TV options and clean daily room service; basement parking noted as dark and some limited late-night dining options nearby.
Value for Money
9.4
Many guests say they would stay again and recommend the hotel, indicating strong perceived value for a newly renovated property with attentive staff.
Food and Beverage
8
Breakfast receives mixed remarks—several call it superb or great, while others find the spread unremarkable or limited; one report mentions slow/poor lunch service.
Overall Experience
9.4
Overall feedback is very positive: relaxing, comfortable and enjoyable stays with exceptional staff service, tempered by a few tangible minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:32

Property Description

Luxurious Facilities and Amenities
Indulge in the outdoor swimming pool, garden, terrace, and on-site restaurant.

Relaxing Options
Unwind in the hot tub and take advantage of convenient room service.

Exceptional Service
Our 24-hour front desk staff is always ready to provide you with top-notch assistance.

Escape to Holiday Inn & Suites Penang Prai for an unforgettable stay.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 289 reviews
Cleanliness: 8.6
Service: 9.6
Location: 9.2
Room Quality: 8.8
Amenities: 9
Value for Money: 9.4
Food and Beverage: 8
Overall Experience: 9.4
Y
Yon Mei • solo_traveller • sg
9
2026-10-30 • via Nuitee
L
Low • couple • my
8
Pros:

The room

Cons:

Breakfast less choice to my own preferences

2026-10-30 • via Nuitee
K
Ken • extended_group • sg
10
The Place to Stay
Pros:

Newly renovated hotel, staff were very friendly and pleasant, breakfast was superb, the food centre is a few steps away (side gate on the left of the hotel entrance) - definitely will stay here again on my next visit.

Cons:

Nothing actually.

2026-10-24 • via Nuitee
C
Chern Yang • solo_traveller • my
8
2026-10-23 • via Nuitee
A
ananthi • couple • sg
9
staff,room all are good
Pros:

location and facilities of hote are fine

Cons:

they can arrange for late night dinner

2026-10-21 • via Nuitee
W
Wai Leng • extended_group • sa
6
2026-10-15 • via Nuitee
M
Mohd Sayutti • solo_traveller • my
9
Pros:

Accommodation is superb

Cons:

Not much muslim restaurant close to the hotel

2026-10-08 • via Nuitee
A
Ahmad Shukri • couple • my
10
Selesa
Pros:

Sangat selesa dan bersih

Cons:

Tiada

2026-10-07 • via Nuitee
H
HUA MING • family_with_children • my
5
Pros:

地段交通便利

Cons:

床单有头发，门卡打不开

2026-09-16 • via Nuitee
S
Saarvin • couple • my
9
Pros:

Met all basic needs.

2026-09-15 • via Nuitee
T
Tseng • extended_group • tw
10
2026-09-12 • via Nuitee
F
Firdaus • solo_traveller • my
10
Pros:

Everything i like, from starting their service was superb refer to your guard 💂‍♂️ , your bell boy , front desk agent , all your kitchen staff 👍

Cons:

Nothing

2026-09-09 • via Nuitee
A
Abdul Malek • couple • my
8
2026-09-09 • via Nuitee
K
Ken • extended_group • sg
10
For now, the best hotel near Icon City
Pros:

Location was good in that there's a gate that links it to the food centres, but you'd have to walk a bit more to Icon City (still OK). It still feels very new and has better vibes than the other nearby alternatives. The restaurant also has a classier feel to it and is extremely spacious. The staff were also very friendly.

Cons:

This isn't a complaint but more an observation. The breakfast spread is nothing to rave over but it is acceptable.

2026-09-03 • via Nuitee
A
Asyahira Bismi • couple • my
8
2026-08-31 • via Nuitee
M
Man Chi • family_with_children • hk
9
安靜放鬆的地方
Pros:

樓下就有food court 和附近很多餐廳

Cons:

酒店周圍很多地方都没有行人路，晚上没有地方可走走

2026-08-27 • via Nuitee
A
Afizudin • couple • my
6
2026-08-27 • via Nuitee
N
Naaila raisha • solo_traveller • my
10
Pros:

Everything very very good

Cons:

Much more like

2026-08-26 • via Nuitee
K
Krishna • solo_traveller • my
10
Pros:

Hospitality

2026-08-19 • via Nuitee
Y
Yoong Kee • couple • my
8
Clean and Tidy
Pros:

New Hotel

2026-08-10 • via Nuitee