Holiday Inn & Suites Penang Prai by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9.2 (272 reviews)
1919 Menara Sentral, Jalan Juru Sentral, Bukit Mertajam , Bukit Mertajam , my

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable rooms
Cons:
Cleanliness issues
Limited lift availability

Categories

Cleanliness
8.41
Concerns about hygiene and cleanliness were noted, including lipstick stains on cups and hair in bathrooms.
Service
9.38
Many reviews highlighted friendly and helpful staff.
Location
9.92
Convenient location with many eateries and stores nearby.
Room Quality
9.37
Rooms were described as comfortable with good bedding and interior design.
Amenities
8.9
Facilities like the pool were appreciated, but some comments on the limited number of lifts.
Value for Money
9.36
The overall experience was deemed worth the price, particularly the comfortable rooms.
Food and Beverage
8.91
Good breakfast choices but suggestions for improvement were made.
Overall Experience
9.38
Positive sentiments overall, despite isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:06

Property Description

Luxurious Facilities and Amenities
Indulge in the outdoor swimming pool, garden, terrace, and on-site restaurant.

Relaxing Options
Unwind in the hot tub and take advantage of convenient room service.

Exceptional Service
Our 24-hour front desk staff is always ready to provide you with top-notch assistance.

Escape to Holiday Inn & Suites Penang Prai for an unforgettable stay.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 272 reviews
Cleanliness: 8.41
Service: 9.38
Location: 9.92
Room Quality: 9.37
Amenities: 8.9
Value for Money: 9.36
Food and Beverage: 8.91
Overall Experience: 9.38
T
Tseng • extended_group • tw
10
2026-09-12 • via Nuitee
F
Firdaus • solo_traveller • my
10
Pros:

Everything i like, from starting their service was superb refer to your guard 💂‍♂️ , your bell boy , front desk agent , all your kitchen staff 👍

Cons:

Nothing

2026-09-09 • via Nuitee
A
Abdul Malek • couple • my
8
2026-09-09 • via Nuitee
K
Ken • extended_group • sg
10
For now, the best hotel near Icon City
Pros:

Location was good in that there's a gate that links it to the food centres, but you'd have to walk a bit more to Icon City (still OK). It still feels very new and has better vibes than the other nearby alternatives. The restaurant also has a classier feel to it and is extremely spacious. The staff were also very friendly.

Cons:

This isn't a complaint but more an observation. The breakfast spread is nothing to rave over but it is acceptable.

2026-09-03 • via Nuitee
A
Asyahira Bismi • couple • my
8
2026-08-31 • via Nuitee
A
Afizudin • couple • my
6
2026-08-27 • via Nuitee
M
Man Chi • family_with_children • hk
9
安靜放鬆的地方
Pros:

樓下就有food court 和附近很多餐廳

Cons:

酒店周圍很多地方都没有行人路，晚上没有地方可走走

2026-08-27 • via Nuitee
N
Naaila raisha • solo_traveller • my
10
Pros:

Everything very very good

Cons:

Much more like

2026-08-26 • via Nuitee
K
Krishna • solo_traveller • my
10
Pros:

Hospitality

2026-08-19 • via Nuitee
Y
Yoong Kee • couple • my
8
Clean and Tidy
Pros:

New Hotel

2026-08-10 • via Nuitee
L
Lee • family_with_children • my
8
2026-08-07 • via Nuitee
B
Brina • solo_traveller • au
10
2026-08-02 • via Nuitee
H
Hasmadi • couple • my
9
2026-07-25 • via Nuitee
R
Rizuandi Farizan • solo_traveller • my
10
2026-07-25 • via Nuitee
H
Helen • solo_traveller • my
8
Pros:

Good. Will recommend others

2026-07-23 • via Nuitee
L
Lawrence • solo_traveller • my
8
Enjoyable
Pros:

Location, friendly staff, efficient check-in and checkout

Cons:

Didn’t fill up the coffee sachets

2026-07-22 • via Nuitee
M
Mohd Fadhlur Rahman • couple • my
10
2026-07-21 • via Nuitee
F
Frank KL • solo_traveller • my
6
Cons:

Door of the toilet room is facing n beside the bed

2026-07-19 • via Nuitee
U
Ummu • solo_traveller • my
9
Pros:

Very nice room, safe for kids. Very clean

Cons:

Nothing

2026-07-19 • via Nuitee
F
fini • family_with_children • my
9
Nice
Pros:

Staff was exceptionally friendly

Cons:

The pillows were too soft

2026-07-19 • via Nuitee