Holiday Inn & Suites Penang Prai by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9.2 (211 reviews)
1919 Menara Sentral, Jalan Juru Sentral, Bukit Mertajam , Bukit Mertajam , my

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Hot tub/Jacuzzi
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable rooms
Cons:
Cleanliness issues
Limited lift availability

Categories

Cleanliness
8.41
Concerns about hygiene and cleanliness were noted, including lipstick stains on cups and hair in bathrooms.
Service
9.38
Many reviews highlighted friendly and helpful staff.
Location
9.92
Convenient location with many eateries and stores nearby.
Room Quality
9.37
Rooms were described as comfortable with good bedding and interior design.
Amenities
8.9
Facilities like the pool were appreciated, but some comments on the limited number of lifts.
Value for Money
9.36
The overall experience was deemed worth the price, particularly the comfortable rooms.
Food and Beverage
8.91
Good breakfast choices but suggestions for improvement were made.
Overall Experience
9.38
Positive sentiments overall, despite isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:06

Property Description

Luxurious Facilities and Amenities
Indulge in the outdoor swimming pool, garden, terrace, and on-site restaurant.

Relaxing Options
Unwind in the hot tub and take advantage of convenient room service.

Exceptional Service
Our 24-hour front desk staff is always ready to provide you with top-notch assistance.

Escape to Holiday Inn & Suites Penang Prai for an unforgettable stay.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 211 reviews
Cleanliness: 8.41
Service: 9.38
Location: 9.92
Room Quality: 9.37
Amenities: 8.9
Value for Money: 9.36
Food and Beverage: 8.91
Overall Experience: 9.38
M
Mark • solo_traveller • tw
8
2026-05-30 • via Nuitee
F
Fengfeng • extended_group • cn
10
2026-05-28 • via Nuitee
K
ks • solo_traveller • my
10
2026-05-27 • via Nuitee
Z
Zahirah • family_with_children • my
9
Pros:

The room is clean and the facilities meet with my satisfaction plus the food is delicious. Due to location of the hotel is in the middle between Batu Kawan and Penang Island, the night view is beautiful and also can be seen the Penang Bridge.

2026-05-26 • via Nuitee
L
LAI PENG • couple • my
8
A good one-night stay.
Pros:

Location with lots of places to eat around. Parking availability. Friendly staff.

2026-05-24 • via Nuitee
B
Boon Co • solo_traveller • my
10
2026-05-21 • via Nuitee
H
Heidi • couple • my
10
Pros:

Everything!

2026-05-15 • via Nuitee
N
Noorazian • solo_traveller • my
10
2026-05-10 • via Nuitee
M
mohammad • couple • my
5
👌🏼
Pros:

Lobby

Cons:

Parking

2026-05-03 • via Nuitee
Y
YC • couple • tw
8
2026-05-02 • via Nuitee
A
AHMAD SHAKIR • couple • my
8
2026-05-02 • via Nuitee
A
AAMAE • solo_traveller • my
9
2026-04-29 • via Nuitee
K
koji • solo_traveller • jp
7
2026-04-26 • via Nuitee
N
NUR AMANEE • solo_traveller • my
10
Pros:

everything is the best, especially the food is super delicious

2026-04-25 • via Nuitee
M
Mei Ying • couple • my
1
Overall, the stay did not meet basic comfort expectations.
Pros:

Location is good

Cons:

The most frustrating issue was the shower, the water temperature kept fluctuating unpredictably, suddenly turning very hot and then very cold throughout the entire time. It made the experience quite uncomfortable.

The air conditioning in the room was also not effective, as it never got properly cool.

More importantly, the bed was uncomfortable. The bedding felt low quality and not well-maintained.
After just one night, I also experienced what seemed to be bites from bed bugs or dust mites which was quite concerning in terms of cleanliness.

2026-04-19 • via Nuitee
Y
Yujie • solo_traveller • tw
10
2026-04-18 • via Nuitee
L
Lung Fang • solo_traveller • tw
9
2026-04-17 • via Nuitee
N
Norazmi • couple • my
9
Pros:

Clean
Delicious food

2026-04-14 • via Nuitee
A
Alfred • extended_group • sg
9
Pros:

Location just off the highway
Nice and clean

Cons:

No

2026-04-14 • via Nuitee
I
Iris • couple • my
10
Pleasant stay.
Pros:

Breakfast was surprisingly good and had a wide variety. Location was central and near most factories, but had to cross busy road for more food options. There's a pretty decent food court next to the hotel. Service was also very friendly and excellent.

Cons:

Personal opinion: Bed was a bit too firm and pillows a little too soft. Lighting in the bathroom was also a little inadequate for make up.

2026-04-13 • via Nuitee