Holiday Inn & Suites Penang Prai by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9.2 (260 reviews)
1919 Menara Sentral, Jalan Juru Sentral, Bukit Mertajam , Bukit Mertajam , my

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable rooms
Cons:
Cleanliness issues
Limited lift availability

Categories

Cleanliness
8.41
Concerns about hygiene and cleanliness were noted, including lipstick stains on cups and hair in bathrooms.
Service
9.38
Many reviews highlighted friendly and helpful staff.
Location
9.92
Convenient location with many eateries and stores nearby.
Room Quality
9.37
Rooms were described as comfortable with good bedding and interior design.
Amenities
8.9
Facilities like the pool were appreciated, but some comments on the limited number of lifts.
Value for Money
9.36
The overall experience was deemed worth the price, particularly the comfortable rooms.
Food and Beverage
8.91
Good breakfast choices but suggestions for improvement were made.
Overall Experience
9.38
Positive sentiments overall, despite isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:06

Property Description

Luxurious Facilities and Amenities
Indulge in the outdoor swimming pool, garden, terrace, and on-site restaurant.

Relaxing Options
Unwind in the hot tub and take advantage of convenient room service.

Exceptional Service
Our 24-hour front desk staff is always ready to provide you with top-notch assistance.

Escape to Holiday Inn & Suites Penang Prai for an unforgettable stay.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 260 reviews
Cleanliness: 8.41
Service: 9.38
Location: 9.92
Room Quality: 9.37
Amenities: 8.9
Value for Money: 9.36
Food and Beverage: 8.91
Overall Experience: 9.38
H
Hasmadi • couple • my
9
2026-07-25 • via Nuitee
R
Rizuandi Farizan • solo_traveller • my
10
2026-07-25 • via Nuitee
H
Helen • solo_traveller • my
8
Pros:

Good. Will recommend others

2026-07-23 • via Nuitee
L
Lawrence • solo_traveller • my
8
Enjoyable
Pros:

Location, friendly staff, efficient check-in and checkout

Cons:

Didn’t fill up the coffee sachets

2026-07-22 • via Nuitee
M
Mohd Fadhlur Rahman • couple • my
10
2026-07-21 • via Nuitee
F
Frank KL • solo_traveller • my
6
Cons:

Door of the toilet room is facing n beside the bed

2026-07-19 • via Nuitee
U
Ummu • solo_traveller • my
9
Pros:

Very nice room, safe for kids. Very clean

Cons:

Nothing

2026-07-19 • via Nuitee
F
fini • family_with_children • my
9
Nice
Pros:

Staff was exceptionally friendly

Cons:

The pillows were too soft

2026-07-19 • via Nuitee
R
razlan • extended_group • my
9
2026-07-14 • via Nuitee
P
PINK • couple • my
10
2026-07-09 • via Nuitee
T
Tasya • family_with_children • my
8
2026-07-07 • via Nuitee
N
Nien-Jung • solo_traveller • tw
8
2026-07-07 • via Nuitee
N
nur daniesha • solo_traveller • my
9
2026-07-06 • via Nuitee
N
nur daniesha • solo_traveller • my
9
2026-07-06 • via Nuitee
T
Thanga • solo_traveller • my
7
Pros:

Service of the front desk
and coffee house staff was lovely. Their lift service was excellent.

Cons:

The food served during lunch was not to the standard of a 4-star hotel. Very slow in getting the food out and we were very hungry since it was already almost 3pm.

2026-07-05 • via Nuitee
U
Ung • solo_traveller • my
10
2026-07-01 • via Nuitee
I
izzi • solo_traveller • my
10
2026-06-30 • via Nuitee
C
chan • couple • sg
9
Pros:

Location is good.

2026-06-30 • via Nuitee
C
Chan • extended_group • my
10
2026-06-30 • via Nuitee
T
Tan • couple • my
7
2026-06-28 • via Nuitee