Crowne Plaza Istanbul - Old City by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.9 (1996 reviews)
Balabanaga Mah. Fethi Bey Cad. No:2, Laleli, Fatih , Istanbul , tr

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and professional staff
Great location
Varied breakfast options
High overall satisfaction
Cons:
Noise from ventilation
Maintenance issues in the room
Inconsistent communication regarding services
Cold water in the pool
Limited lounge offerings during the day

Categories

Cleanliness
8.29
Rooms were clean, but there were maintenance issues reported.
Service
9.76
Staff were professional and accommodating, with special mentions of excellent service from multiple staff members.
Location
9.3
Ideal location, easily accessible to public transport and attractions.
Room Quality
8.75
Spacious and generally quiet rooms, but noted issues with cleanliness due to maintenance.
Amenities
8.28
Some amenities like the pool were not family-friendly, and lounge options were limited.
Value for Money
8.74
Generally fair pricing for the quality offered, though some confusion about transfer costs reported.
Food and Beverage
8.79
Breakfast was varied and enjoyable, but issues with food available in the lounge.
Overall Experience
9.26
Overall a very good experience with some minor issues that did not detract significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:31

Property Description

Luxurious Accommodation near Grand Bazaar

Spa, Pool, and Gym Facilities
Indulge in relaxation at the spa, take a dip in the indoor pool, or keep up with your fitness routine at the well-equipped gym.

Gourmet Dining Experience
Start your day with a rich buffet breakfast at Lale Restaurant and savor international cuisine for dinner.

Convenient Amenities and Services
Enjoy free WiFi, satellite TV, and luxurious toiletries in elegant rooms. Benefit from beauty treatments at the spa and easy access to top attractions.

To experience luxury and comfort in Istanbul, book your stay at Crowne Plaza Istanbul - Old City now.

Important information:

Crowne Plaza Istanbul - Old City offers airport shuttle service at an extra fee. Please contact the property at least one day before check in.

A deposit of EUR 100 is required daily and for each room upon arrival, for any extra charges.

In case of early check out request for flexible reservation, guest may inform the hotel minimum one day ago. Otherwise, hotel will charge to early check out day cost as a fee.

The area is closed to traffic from 10:00 to 20:00. Access is permitted for yellow cabs, but guests are advised to keep their booking documents ready.

Indian food is available. Guests can contact the hotel for further information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 25 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for € 15 per person per night when using an existing bed.
    People no matter the age stay for € 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1996 reviews
Cleanliness: 8.29
Service: 9.76
Location: 9.3
Room Quality: 8.75
Amenities: 8.28
Value for Money: 8.74
Food and Beverage: 8.79
Overall Experience: 9.26
A
Amir • family_with_children • sa
10
Friendly staff and top notch breakfast. Accessible and public transportation a stone throw away!
Pros:

Location for sure

2026-05-30 • via Nuitee
M
Marie • extended_group • fr
10
Excellent hôtel
Pros:

Un très bon hôtel dans le centre ville et près de l'arrêt du tramway. Excellent petit déjeuner avec un large choix.
Grande chambre et literie très confortable, grande salle de bain avec tout le nécessaire.

2026-05-29 • via Nuitee
T
Trevor • couple • gb
9
Pros:

Nice location for the T1 tram, you can walk to Topkapi but tram is far easier.

Cons:

Breakfast was so, so. and I wouldn’t bother with the half board option.

2026-05-29 • via Nuitee
N
N • family_with_children • fr
8
Bien
Pros:

Chambre très belle, proposition de lait de corps, l'après-shampoing est très rare dans les hôtels.
Le décors de l'hôtel est absolument impressionnant. Très jolie.

Cons:

Absence de renseignement sur les tarifs des boissons et de la nourriture dans la chambre. Sans les tarifs affichés nous avons eu l'impression que c'était offert. Or mauvaise surprise - non.

2026-05-29 • via Nuitee
M
Martin • couple • ar
8
Buena ubicación, habitaciones a mejorar
Pros:

La ubicación

Cons:

Las cortinas de la habitación no tapaban la ventana por lo que entraba todo el sol desde la madrugada, el secador de pelo muy básico, no tenía cafetera en la habitación.

2026-05-29 • via Nuitee
O
Othman • extended_group • il
8
معامله حسنه من قبل ال
Pros:

المكان هادئ نوعا قريب من المواصالات العامه الطاقم جيد .
الفطور كان جيد .

Cons:

السعر وخدمة كلاب لانج ليست كما توقغت

2026-05-29 • via Nuitee
P
PATRICK • extended_group • ie
10
Really enjoyed our stay. However rooms arevery noisy from the tram traffic right outside the window.
Pros:

Staff were all really good and helpful

2026-05-29 • via Nuitee
A
amirna78 • family_with_children • gb
9
A lovely stay with excellent food, friendly staff, and a very comfortable atmosphere.
Pros:

The location was very convenient, and the room was comfortable and clean. The breakfast was amazing, with a very good selection. We also had half board, and the dinner was excellent as well. The staff were extremely friendly, helpful, and welcoming throughout our stay. Overall, we had a very positive experience.

Cons:

The only small downside was that the hotel is in a busy area, so rooms near the street may be a bit noisy. That said, the staff are very helpful, and you can ask for a quieter room if available.

2026-05-28 • via Nuitee
• family_with_children • qa
6
It was comfortable
Pros:

The breakfast good be better

Cons:

Location is good

2026-05-26 • via Nuitee
A
Anja • couple • dk
9
Pros:

Fantastisk beliggenhed. Fantastisk rengøring, tak for det Chenning.

Cons:

Personalet var ikke særlig venlige/høflige.

2026-05-26 • via Nuitee
M
Mary • couple • ie
9
Excellent location near tram -lovely room Great breakfasts
Pros:

It’s history

Cons:

Nothing

2026-05-26 • via Nuitee
Y
Yves • couple • fr
10
Pros:

L’accueil

2026-05-25 • via Nuitee
M
Marivie • extended_group • gb
9
Very nice hotel to stay
Pros:

The staff are very nice and very helpful. The hotel is at the centre and the experience we had in the hotel was amazing. Good selection of breakfast.

Cons:

Nothing

2026-05-24 • via Nuitee
B
Bivolaru • solo_traveller • ro
9
Merita sa incercati experienta Crown Plaza Old Town Istanbul !
Pros:

Pozitia hotelului , curatenia , toata ambianta din hotel , calitatea saltelei de pe pat , a pernelor . Personal placut , incepand de la bell boy pana la receptioneri si cameriste . La receptie ne au facut o upgradare a camerei ceea ce a fost placut ( acelasi lucru s a mai intamplat si cu alte ocazii ). Tot baietii de la intrarea din hotel m au sfatuit ca pot lasa masina parcata chiar vis a vis de hotel pana a doua zi dimineata la 9, fara a plati astfel parcarea ( cu mentiunea ca am ajuns la hotel seara , in jur de 10:00 ).

Cons:

Camerele dinspre strada sunt cam zgomotoase - se aude tramvaiul pana dupa 12:00 noaptea si dimineata foarte devreme .

2026-05-23 • via Nuitee
M
Mumtaz • solo_traveller • gb
10
Pros:

Thank you egemen and dilek

2026-05-22 • via Nuitee
S
Stanislav • family_with_children • am
7
Pros:

Удобное расположение. Ланч с 17:00 до 19:00 оказался очень уместным, он был включен в наше проживание. В целом чисто.

Cons:

Отель 5* , но не уютно. У нас был угловой номер, очень шумно, трамвай под окном. Отель явно уставший, многое требует ремонта. SPA зона это вообще подвал с низкими потолками и плесенью на серых стенах. Пришли поплавать, но купаться не стали и сразу ушли. В Стамбуле не просто попасть в хороший отель с удобным расположением, рейтинг и цена не показатель. Проживание терпимое, но второй раз в этот отель не приедем.

2026-05-22 • via Nuitee
R
Ross • couple • gb
8
Excellent
Pros:

Great location and a hotel of character

Cons:

Nothing

2026-05-21 • via Nuitee
K
koster • extended_group • nl
10
Pros:

Thank u Fatima and erol manager room was excellent

2026-05-21 • via Nuitee
S
Sammy_SA • solo_traveller • sa
10
Great Hospitality and location
Pros:

Excellent location, all old city tourist attractions in walkable distance.
Housekeeping crew especially Noel and Maya were very professional and helpful. Thanks to them.

Cons:

Breakfast options is to be looked into and shall be more diverse.

2026-05-19 • via Nuitee
D
Déborah • couple • fr
10
Pros:

Thank you ver y much for mr egemen and mr qazim..

2026-05-19 • via Nuitee