Alana Hotel By ISH

Hotels
9 (333 reviews)
1 calle el chajon #21, Antigua Guatemala, Sacatepequez , Antigua Guatemala , gt

Facilities

Non-smoking rooms
Family rooms
Non-smoking throughout
24-hour security
Front desk (limited hours)
Free wired internet
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Internet access
Japanese garden
See all facilities

Review Highlights

Pros:
Clean and comfortable accommodations
Helpful and friendly staff
Cons:
Noise from other guests
Lack of breakfast options

Categories

Cleanliness
8.96
Guests mentioned the hotel was clean, though some concerns were raised about dampness in certain rooms.
Service
9.43
Consistent praise for staff attentiveness and helpfulness across several reviews.
Location
9.47
Well-located according to multiple guests, providing easy access to local attractions.
Room Quality
8.42
Some reviews noted issues with room insulation and noise from other guests.
Amenities
8.95
Free coffee and tea, pleasant garden, with some minor complaints about missing furniture.
Value for Money
8.91
Good value for a basic hotel but mixed feelings regarding pricing versus expectations.
Food and Beverage
8.46
Water and coffee provided, but a breakfast option was notably missing.
Overall Experience
9.43
Overall enjoyment reported in various reviews, with a high recommendation rate.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:51

Property Description

Charming Garden Setting
Escape to a tranquil oasis at Alana Hotel By Maya Ik', surrounded by lush gardens and serene ambiance.

Comfortable Rooms with Modern Amenities
Indulge in comfort with flat-screen TVs, free WiFi, and private bathrooms in every guest room.

Convenient Location
Explore nearby attractions such as Santa Catalina Arch and Hobbitenango while enjoying easy access to the airport with our paid shuttle service.

To experience the perfect blend of relaxation and convenience, book your stay at Alana Hotel By Maya Ik' today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 333 reviews
Cleanliness: 8.96
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
M
montañez solo_traveller mx
10
Pros:

La calidad del lugar por el precio

Cons:

Todo bien

2026-05-29 via Nuitee
M
Mai11iw solo_traveller ie
8
2026-05-29 via Nuitee
M
Mayte extended_group us
10
It is comfortable if you stay here and go to visit the town, it is close to a park and a lot of food places.
Pros:

The place is so clean and neat, the patio is really nice, we were 4 in one room with one bathroom but we had access to other bathroom. The people who work here are really nice, they are so kind and helpful.
I stayed more time than expected but everyone was very understanding.

Cons:

They don’t have a table and chair inside of the room. Also there aren’t enough outlets. We only have one in the room.

2026-05-27 via Nuitee
D
David extended_group sv
4
NO VOLVERIA, NI REGALADO
Pros:

NO HABIA DESAYUNO NI PARA COMPRAR, ERA MUT TRANQUILO Y SU JARDIN BONITO, PERO NO LLEGAMOS A ESO, LLEGAMOS A DESCANSAR PORQ DE DIA ESTABAMOS EN SEMINARIO Y ESO AL MENOS HABIA SILENCIO, POCA HGENTE, POCA OCUPACION

Cons:

NO HABIA PARQUEO Y LO QUE HABIA ERA CARO, NO DESAYUNOS NI COMPRADOS, HABIA QUE IR LEJOS, LAS CAMAS COMO DE CUARTEL MILITAR, NUESTRA HABITACION SIN ROPERO O CLOSET, NI GANCHOS PARA COLGAR NUESTROS SACOS, UN DESASTRE

2026-05-25 via Nuitee
D
Diana solo_traveller co
10
Agradable y cómodo hotel cerca al centro
Pros:

Excelente ubicación, tranquilo, limpio y tal cual como se veía en las fotos. Tenían agua y café disponible

Cons:

Nada.

2026-05-19 via Nuitee
L
Linda solo_traveller de
8
2026-05-19 via Nuitee
M
Melissa couple us
9
Lovely hotel and staff, great value
Pros:

The location is quiet and calm, yet still walkable to everything. The garden is lovely. Our room was comfortable and stayed relatively cool inside with the fan provided, despite the warm afternoons. The staff are very kind and arranged a prompt, comfortable airport transfer for us.

Cons:

The floors were a little dusty and made our feet dirty. No hair dryer in the room (although I could have asked).

2026-05-18 via Nuitee
A
Ariella extended_group us
10
Pros:

Beautiful garden, big clean rooms, hot water, and extremely kind staff!!

2026-05-18 via Nuitee
A
Ariella extended_group us
10
Pros:

Beautiful garden, big clean rooms, hot water, and extremely kind staff!!

2026-05-18 via Nuitee
L
Lindsay extended_group us
10
We loved it
Pros:

We stayed here 5 nights and one more night after an Acatenango hike. It felt like a little oasis. We loved the garden and covered patio/courtyard area. It was lovely to be able to do morning yoga in the grass or just wake up in the sun. All of the staff was excellent - the lovely man on night shift, Oscar, even made us tea a couple evenings. Everything was very clean and filtered water was always available. We rented a triple room for two people, which was perfect. It would have been tight for 3 people. There was a dresser, but we used the third bed to spread out our belongings. (Like almost every hotel room in the world, it could use some hooks!) I could see how other reviewers had issues with noise, but there was a fan in the room that was loud enough to drown out any noise outside our room and helped keep temps down. WiFi was best in the courtyard area but also worked in the room. It was slower when there were more people. We didn't stay anywhere else in Antigua, but we felt like the place was a good value. The location is also great - far enough away from the center of Antigua to be quiet, but close enough that it's an easy walk. They held our luggage while we hiked Acatenango, which was very helpful.
Shuttle to/from the airport is $50 or 375 quetzales and must be paid in cash. We used it both ways.

Cons:

It would have been nice to have hooks and better lighting in the main room - a table lamp and a brighter ceiling light. Lighting in the bathroom was excellent though.

2026-05-17 via Nuitee
A
Abhishaik solo_traveller in
7
Pros:

Big rooms, the only non tiny bathroom from my entire Guatemala trip

Cons:

The room I booked had severe mold so had to take a different room which wasn’t garden view. Location is far so need to ensure you’re back by 11

2026-05-12 via Nuitee
M
Maxlmotta family_with_children br
10
Pros:

Tudo muito bom, funcionários cordiais. Boa localização.

Cons:

A claridade pela manhã.

2026-05-11 via Nuitee
J
Juan solo_traveller gt
5
Pros:

El jardín.

Cons:

Las habitaciones qué nos dieron no eran las que muestran en las fotos. Además habían zancudos y arañas fue un poco incómodo.
También no me parece que no cuenten con parqueo propio y el más cerca de hotel cobra caro la noche. Ellos tiene una entrada donde pueden poner parqueo pero no se porque no autorizan.

2026-05-10 via Nuitee
T
Tamara solo_traveller ch
9
Pros:

Sehr freundliches Personal, grosse und saubere Zimmer, bequeme Betten, schöner Garten

Cons:

Ein grosser Spiegel, Kleiderhaken und mehr Ablageflächen würden das Zimmer sehr aufwerten

2026-05-09 via Nuitee
S
Sebastian couple co
10
Excelente ubicación y fueron muy amables
Pros:

La amabilidad del personal es lo mejor
La habitación estaba limpia
La casa es amplia y tiene buenos espacios

2026-05-06 via Nuitee
K
Krmona23 solo_traveller co
10
Excelente lugar
Pros:

El lugar super tranquilo, perfecto para desconectarse del ruido de la ciudad. Su jardín , la atención por parte de los chicos .

Cons:

Que me quedé poquito tiempo 😔

2026-05-06 via Nuitee
S
SANDRA KARINA solo_traveller co
10
Pros:

Lo limpio y lo tranquilo

2026-05-04 via Nuitee
M
Margarita solo_traveller co
10
Pros:

La ubicación, la casa, la cama

2026-05-02 via Nuitee
M
Maria solo_traveller mx
9
Pros:

The room was really nice, spacious and with a wonderful view.
The staff truly helpful and friendly.

2026-05-02 via Nuitee
M
Maria solo_traveller mx
7
Pros:

Staff, location, garden.

Cons:

I stayed at this hotel 2 times during one trip but in different kinds of rooms.
As much as I would recommend my first double room which was just perfect, as much I would not recommend the second quadruple one unless there are really four of you. I booked it by mistake.
There's nothing but 4 beds in the room and one small night stand. And only 2 electrical sockets for the whole room.
Also the walls are unbelievably thin, so you will here every sound of the 3 neighboring rooms.

2026-05-02 via Nuitee