Swing & Pillows - Times Square, Bukit Bintang

Hotels
7.5 (348 reviews)
114, Jln Imbi , Kuala Lumpur , my

listing image 1
Show all photos

Facilities

Non-smoking rooms
Air conditioning
Room service
Non-smoking throughout
Free wired internet
Internet access

Review Highlights

Pros:
Strategic location
Friendly staff
Clean rooms in some cases
Cons:
Dirty linens
Rude service in a specific instance
Room issues

Categories

Cleanliness
6.08
Several reviews mentioned dirty room conditions and issues with bathroom cleanliness.
Service
8.55
Most reviews mentioned helpful and friendly staff, though one negative experience impacted the rating.
Location
8.59
Multiple positive remarks about the strategic location near shops and public transport.
Room Quality
6.54
Issues with room size and condition, including filthy bed sheets and smells.
Amenities
7.57
Some amenities noted positively, but several complaints about cleanliness and maintenance.
Value for Money
8.03
Location and price were attractive; some discrepancies in service quality affect perceived value.
Food and Beverage
7.08
No specific feedback on food; standard for this hotel tier.
Overall Experience
7.55
Mixed reviews; some highlighted good experiences while others had serious issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:43

Property Description

Convenient Location
Enjoy easy access to popular attractions such as KLCC Park and Suria KLCC, just a short distance away.

Comfortable Accommodation
Relax in our air-conditioned rooms with private bathrooms and free WiFi for a pleasant stay.

Nearby Attractions
Explore nearby landmarks like Berjaya Times Square, Starhill Gallery, and Pavilion Kuala Lumpur for an unforgettable experience.

To book your stay at Swing & Pillows - Jalan Imbi Kuala Lumpur, visit our website or contact us today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.5
Based on 348 reviews
Cleanliness: 6.08
Service: 8.55
Location: 8.59
Room Quality: 6.54
Amenities: 7.57
Value for Money: 8.03
Food and Beverage: 7.08
Overall Experience: 7.55
K
Kalvi • solo_traveller • ee
5
Pros:

Ok

2026-06-06 • via Nuitee
L
Lizawati • solo_traveller • my
5
2026-06-06 • via Nuitee
H
HRIDOY • couple • my
10
2026-06-02 • via Nuitee
L
Lutt • family_with_children • my
8
2026-06-02 • via Nuitee
Y
YAN LIN • couple • my
2
后悔
Pros:

无

Cons:

全部

2026-06-01 • via Nuitee
N
Nathan • couple • gb
10
Pros:

Thanks
Nice to jakaria and Asib

2026-05-29 • via Nuitee
A
Azhar • solo_traveller • my
10
2026-05-29 • via Nuitee
M
Mahmood • solo_traveller • my
1
Pros:

Hotel authority asked me to wait for confirmation but never confirmed I left the property

Cons:

Made me to wait for long time

2026-05-27 • via Nuitee
X
XIAN WEI • couple • my
7
2026-05-23 • via Nuitee
F
Fahad Saeed • solo_traveller • pk
1
I keep calling the hotel. No one pick my call. It's such a bad experience. I have cancel.
2026-05-18 • via Nuitee
F
Fabio • solo_traveller • it
8
2026-05-16 • via Nuitee
J
Joaquín • solo_traveller • ar
1
DE LO PEOR!
Pros:

Solo estaba buena la ubicación, y el muchacho de limpieza que se mostró amable.

Cons:

Habitacion muy mala en el 4to piso: despintada, mala manutención, super pequeña (usaron un buen truco en la foto). El baño penoso: el lavamanos es tan pequeño que no te podes lavar los dientes ni la cara; la canilla esta floja y mal direccionada, aportando a la incomodidad. Estuvimos sin agua 24 hs, a pesar del reclamo y de exigir un cambio de habitación, la respuesta fue "ya va a venir, en 15 minutos" desde las 8 de la mañana hasta las 20 hs. Claramente estan al tanto de que esta situación sucede. Recomendamos fuertemente no usar jamás este hospedaje.

2026-05-06 • via Nuitee
D
Derek • solo_traveller • sg
6
Overall, a generally good experience on my first day with this hotel.
Pros:

Convenient location to Bt Bintang and TRX mall.

Cons:

Housekeeping services are not up to standard.

2026-05-05 • via Nuitee
N
Nate • couple • gb
10
Pros:

Great location, great value for money and has unlimited free water

2026-05-04 • via Nuitee
B
Beatrice • solo_traveller • my
9
Pros:

-

Cons:

-

2026-04-30 • via Nuitee
B
Beatrice • solo_traveller • my
9
2026-04-30 • via Nuitee
Q
qaseh • couple • my
8
Pros:

Room was good and Moinul thakns for help

2026-04-30 • via Nuitee
N
Nurul fatini • couple • my
6
2026-04-29 • via Nuitee
M
Misswann • couple • bn
1
Blacklist!
Pros:

Nothing

Cons:

All. Very poor customer service. Keep on promising but NIL action. Have to asked soooo many times.. they didnot record or write down what customer request or needed. Hv to tell from A-Z ever shift receptionist. Water supply is sooooo poor. Midst of showering no water.

2026-04-27 • via Nuitee
N
Nurul Hamizah • couple • my
9
Short stay on transit
Pros:

Close to shops & eateries. Roomy with spacious toilet

Cons:

Lift was broken, need to take longer detour

2026-04-24 • via Nuitee