The Chetwynde - Self Check In HMO

There was a problem with getting the key. Information was not sent to the right phone number and because it was weekend, the contact phone number did not respond. Luckily we found someone to help (not staff) to contact the manager, but if not we would have been locked out of the accommodation. This place was better when it was a hotel and provided breakfast, rather than a HMO, but the hotel is now in a sad state. I hope they re-vitalise it.

Very old furniture,on description in king apartments was bath and hair dryer,but they does not exist in bathroom.The bedding didn't look like it had just been changed.Wallpaper is peeling everywhere.

All good

On arrival there were no keys in the lockbox so had to ring contact number to gain access. The room was on the top floor and the only light and ventilation was a skylight. We left skylight open due to the heat in the room and had no sleep due to seagulls on the roof. Asked for fan next day so we could keep the window shut and was given and old dusty desk fan with a broken knob. The fixtures and fittings were generally old and tired. Only one out of two ceiling lights worked and the bedside lamp needed replacing. The floorboards were very noisy both inside the room and outside in the corridor. There was no bathmat for inside the bath to prevent sliding and the side of the bath was very high making it difficult to get in and out.
Overall disappointing and not worth the money.

Upon on arrival we found that the property was under renovation which was not mentioned once when we booked. The place was like a building site. No staff on site. And to cap it off no electricity in the morning. Would recommend this place at the moment. No compensation offered from the property. Very disappointing experience.

No breakfast options, room was cold, main door was left open , thin duvet and very soft pillows, no staff on site, no decaf tea or coffee in rooms

There was nothing I don’t like