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Luxurious Amenities:
Comfortable Rooms:
Convenient Location:
Experience luxury and comfort at BS Jade Home Hội An. Book your stay now for a memorable experience.
A deposit may be required at the property.
Friendly staff, great beds & great breakfast!
Al no tener la habitación que solicité nos pusieron taxi pagado por ellos a Da Nang.
Desayuno muy escaso.
The staff was really nice and forthcoming! We really enjoyed their local recommendations and appreciate their help with booking trips and experiences for us in the vicinity! The room vas spacious and nice - the view wonderful (we lived at the top floor). And it was nice to come ‘home’ to a more quiet place than the city centre. We will definitely be booking this again, if we ever return to Hoi An!
It would have been nice with a cooler or fridge in the room (there was only a common minibar fridge on the main floor), since cold water or other consumables are nice to have close at hand. But the shared minibar was a great idea!
I give them 5/10 because, after we complained, they arranged a room for us at their other hotel closer to the beach and paid for our Uber transfer. However, this is simply the basic standard of customer service in such a situation. What was missing was a sincere apology and an acknowledgment that we had been misled about the room we booked.
They did not give us the room we had reserved based on the photos shown on Booking.com. Instead, they put us in a small economy room in the attic. The room had a glass entrance door covered only by a curtain, there was no proper shower, and my husband could not even stand upright in the bathroom. We paid for a Superior Room, as advertised in the listing, and what we received was completely different.
The reception had already closed before we arrived. When we called Lisa, who had been communicating with us until just ten minutes before our arrival regarding the payment for the driver she had arranged, she did not answer. Neither did the other contact person, Jade, whose phone number was displayed in the room.
We eventually had to raise our voices to the security boy, who was actually very kind. Even without speaking much English, he immediately understood what the problem was. It was obvious that this scam is a common practice here, with the excuse that the property is overbooked. But is not the guest's responsibility. They could have informed us honestly and politely via WhatsApp, as we had been communicating extensively before our arrival.
When you are placed in such a situation, you have every right to insist on receiving the room you booked or to be accommodated in an equivalent room elsewhere at no additional cost. If I would travel alone I my not insist of changing the room, and that's exacly what they are looking for.
What disappointed me the most was the attitude of Lisa. She clearly avoided admitting that they had attempted to mislead us. Instead of taking responsibility, she simply pretended to be sorry that we "didn't like the room" once she answered the phone.Of course I mind sleeping in a burning hot attic room with no privacy after paying four-star hotel prices in Vietnam.
Such treatment of guests is completely unacceptable.
Der Ausblick
Nichts
Вид на рисовые поля. Это замедляет и расслабляет.
J'ai tout aimé
L'emplacement calme et dans une zone très jolie
La piscine
Le petit déjeuner a l'assiette copieux et varié
Les chambres sont spacieuses et silencieuses
Les vélos à disposition
Et évidemment lisa qui est superbe merci a elle.
Rien
Excellent location. Worth the money.
LOVED that it was situated within the rice paddies area and has bicycles you can use for free to ride around the rice paddies. The staff were also super friendly and very helpful! The room is so big and kept clean as well. We loved our stay so much! It's only a short drive from the main town (like a few minutes) but it's so worth it to stay here, and we much prefered that it was in a lesser touristy area, the quiet and fresh air was lovely!
Tutto
Niente
This was our second stay here because we loved it so much the first time. The villa feels like a home away from home—peaceful, spotless, and very comfortable. The staff are incredibly kind, and we already know we'll be back again.
Nothing to complain about. Everything was well maintained, and we had another great stay.
Удобное расположение, тишина, вид прекрасный и возможность взять велосипеды прямо в отеле
The room and views were amazing! Highly recommend staying here
Loved that it was away from the busy streets of hoi an. So pretty to sit in the pool and look out at the rice fields. The host was very kind and helpful.
Very bright lights coming into both rooms downstairs.
Thank you very much for your kindly to upgrade room with beautiful Rice field view. Fresh Air and natured. Room is large and comfortable. Also, I really impressed when checked out with the Local sweet from Pretty Owner.
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